You're most welcome. Glad to be of some help.
Amro
On 18/01/2021 08:29 pm, Andy Logue (Redacted sender meikle.aiden for
DMARC) wrote:
Yes George, I'm Scottish, I cannot help it. I phoned but they were closed so I left a really cutting message, telling them that for the large price tab, the very least they could have done was provide all written material in a format that was suitable for a blind customer, and indeed they were required to do so in Law.** To leave the list, click on the immediately-following link:-
In hind-sight, I did not express all of this in my message, but they should respond by responding to my message, so I'll tear them apart tomorrow, if they indeed phone.
Amro, once again has lept to my side and advised of a link, where I can download the information I require, though this george is in Word format, which will amount to hours of work for me to digest.
Even the good old Roberts Radio has a very instructive CD, it's confirms to some extent that they are only primarily interested in the cash.
Very best wishes.
Andy Logue.
----- Original Message -----
*From:* george@xxxxxxxxxxxxxxxxxxx
<mailto:george@xxxxxxxxxxxxxxxxxxx>
*To:* access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
*Sent:* Monday, January 18, 2021 8:11 PM
*Subject:* [access-uk] Re: Humanware problem
Have you tried yelling at Humanware?
George
*From:*access-uk-bounce@xxxxxxxxxxxxx
<mailto:access-uk-bounce@xxxxxxxxxxxxx>
<access-uk-bounce@xxxxxxxxxxxxx
<mailto:access-uk-bounce@xxxxxxxxxxxxx>> *On Behalf Of *Andy Logue
(Redacted sender "meikle.aiden" for DMARC)
*Sent:* 18 January 2021 19:19
*To:* access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
*Subject:* [access-uk] Humanware problem
Hi all.
A few weeks ago I wrote to the list seeking advise regarding the
new Victor Trek.
Unfortunately, the subject line soon extended onto Specialised
equipment v's Smart phone alternatives.
As I did not wish to walk about the city with a guide dog in one
hand and my Iphone in the other, I decided to go for the Trek.
I paid £639.99.
It arrived a few hours ago and I must say that I'm annoyed
already for there is no CD explaining how to orientate towards it
or indeed the buttons and layout etc.
It beggers understanding that they build a piece of specialised
equipment for blind guys then print out the instructions and
information I guess, tells you how to pair it up with the headphones.
Now I need to pay someone to do this for me and of course, I'm not
allowed to be in contact with anyone, outwith my family.
My with is a Covert nurse working from home, and I hardly get the
time to share lunch, never mind record her reading out a
complicated set of written instructions.
My confidence in this product has been badely damaged and I've not
yet turned the device on!
What do you think about this?
Very best wishes.
Andy Logue.
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