[access-uk] Re: Humanware problem

  • From: Amro Bilal <info@xxxxxxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Mon, 18 Jan 2021 19:45:11 +0000

Hi Andy,

Your frustration is understandable.

I hope this is what you are after, but you can find manuals and software related to your product on the support page of Humanware at

http://support.humanware.com/en-united_kingdom/support/victor_reader_trek <http://support.humanware.com/en-united_kingdom/support/victor_reader_trek>

and for the direct page to download manuals in either Word or HTML formats go to

http://support.humanware.com/en-united_kingdom/support/victor_reader_trek/documentation <http://support.humanware.com/en-united_kingdom/support/victor_reader_trek/documentation>

HTH

Amro

On 18/01/2021 07:19 pm, Andy Logue (Redacted sender meikle.aiden for DMARC) wrote:

Hi all.
A few weeks ago I wrote to the list seeking advise regarding the new Victor Trek.
Unfortunately, the subject line soon extended onto Specialised equipment v's Smart phone alternatives.
As I did not wish to walk about the city with a guide dog in one hand and my Iphone in the other, I decided to go for the Trek.
I paid £639.99.
It arrived a few hours ago  and I must say that I'm annoyed already for there is no CD explaining how to orientate towards it or indeed the buttons and layout etc.
It beggers understanding that they build a piece of specialised equipment for blind guys then print out the instructions and information I guess, tells you how to pair it up with the headphones.
Now I need to pay someone to do this for me and of course, I'm not allowed to be in contact with anyone, outwith my family.
My with is a Covert nurse working from home, and I hardly get the time to share lunch, never mind record her reading out a complicated set of written instructions.
My confidence in this product has been badely damaged and I've not yet turned the device on!
What do you think about this?
Very best wishes.
Andy Logue.


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