Hi again Steve.
During my initial enquiries, I didn't think it relevant because I wrongly
assumed that, like the Breeze, would certainly have a CD Manual.
However, once I discovered that I was not sent a Manual, i contacted
Access.UK.
I got loads of responces and subsequently, made up my mind this morning to
return the item, after I was told that there was no CD to go with it by the
staff at Humanware.
I requested a Sales Return Label this afternoon and later Humanware made
arrangements to pick up the device tomorrow between 9am and 4pm.
Humanware closes at 4PM, but at 6.30pm I got a call from them, offering me
the manual in "doc" format and a further offer to send me the manual on
Daisy if required.
I automatically withdrew my request of returning the item and around 7pm, I
got the Manual in Doc format.
When I asked why the Manual was not offered on their page or accknoledged
during my subsequent calls to Humanware, I was informed that it was up to
the purchaser to request this.
So I'm holding onto the device and taking advantage of the many offers of
support from various list members.
I was also very pleased to see that you can transfer text documents onto
Daisy format. This is indeed a service I have great need of and I'll
contact you regardin this later.
So all in all, it was a very poor start for no other reason than Humanware
were mearly trying to reduce the costs of this item by very slightly
reducing the support for it, namely, producing a CD.
I'll keep you and the list up to date if anything else goes wrong.
Very best wishes.
Andy Logue.
----- Original Message -----
From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, January 19, 2021 3:15 PM
Subject: [access-uk] Re: Humanware problem
Hi,
To be fair, did you ask for an accessible manual at point of sale?
I have sold goods to people for example, with CD manuals, then they request them in Braille because they can't play Daisy CDs. The problem for us retailers is that we can't supply manuals for every product in every format by default.
What I think you need to do when buying anything for the blind, is ask for a manual in your preferred format.
All the best
Steve
--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
T: +44(0)1438-742286
M: +44(0)7956-334938
F: +44(0)1438-759589
E: steve@xxxxxxxxxxxxxx
W: https://www.comproom.co.uk
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> On Behalf Of Andy Logue (Redacted sender "meikle.aiden" for DMARC)
Sent: 19 January 2021 13:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Humanware problem
Hi again Amro.
Yes, I believe you are right there.
I only got it yesterday so I've a bit of time.
Steve brought into memory my memories of buying the Breeze; the time I had to wait for Maps, before I could use it, but I had a CD Manual then and nothing now.
I'm going to phone them this afternoon to request a Sales Return Label.
I'm not putting myself through this all again.
Have they not learned anything since the launch of the Breeze, all those years ago?
Amro, , I don't even know how to turn it on or off. How am I then to learn how it works?
I have had no need since retiring as a social worker for the Blind, to refer to the DDA. But I do know, by Law, Organisations and LA's must at the very least make "Resonable" adjustments to make communications, letters, documents , manuals and other important written materials, available to a blind customer in a format that meets their needs. In my case audio or text.
As far as I can see, at this point, Humanware have made no such adjustments to support me.
So it's a no brainer!
I'll send it back and demand my money back. They will have to do some additional work again, to sell it again.
Perhaps through this, they may produce a CD at least and the more people who return items will make them rethink their policies.
So as far as I am concerned, I cannot use the device as it was designed and to that end, "It's not fit for purpose"
Very best wishes.
Andy Logue.
----- Original Message -----
From: "Amro Bilal" <info@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, January 19, 2021 11:34 AM
Subject: [access-uk] Re: Humanware problem
If you’d like to return it, you should be able to use their 30-day money
back guarantee. And don’t these products have the usual 14-day cool off
period at the least?
Amro
On 19/01/2021 10:40 am, Andy Logue (Redacted sender meikle.aiden for
DMARC) wrote:
Hi Steve and David.** To leave the list, click on the immediately-following link:-
When I bought my Breeze, I also didn't get the Maps. I had to wait for
about a month before they were available in the UK as I can recall.
So for four weeks, it "was Not fit for purpose" and should not really
have been sold to me.
At least, the Breeze had a rather good manual in MP3format. I've still
got it and used it constantly as a kind of Reference guide.
That information is not available to me now and worse than that, the link
that Amro provided will not work with this, my little Win7 as it will not
play Docx files and Win7 is no longer supported.
I'll need to download it on my Dell Win10, when I can get that computer
on it's feet.
So I may as well put my new GPS in a drawer and forget about it for a
while.
So you are bang on Steve when you say dealling with Humanware is a pretty
poor experience.
I know this is only the start of the problems I'm about to get from
Humanware. Goodness knows, I would have been better off opting for a
smart phone solution after all.
I wonder if I can return it as it's also not fit for purpose?
Very best wishes.
Andy Logue.
----- Original Message -----
*From:* Steve Nutt <mailto:steve@xxxxxxxxxxxxxx>
*To:* access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
*Sent:* Tuesday, January 19, 2021 9:24 AM
*Subject:* [access-uk] Re: Humanware problem
Hi David,
I would also add once you get into the user guide, you will need
to download your maps. When I bought my Trek, it turned out that
Humanware hadn’t activated map usage on the device, so I had to
ring them to get that done. It is a pretty poor experience.
All the best
Steve
--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
T: +44(0)1438-742286
M: +44(0)7956-334938
F: +44(0)1438-759589
E: steve@xxxxxxxxxxxxxx <mailto:steve@xxxxxxxxxxxxxx>
W: https://www.comproom.co.uk ;<https://www.comproom.co.uk>
*From:*access-uk-bounce@xxxxxxxxxxxxx
<access-uk-bounce@xxxxxxxxxxxxx> *On Behalf Of *David Griffith
*Sent:* 19 January 2021 09:03
*To:* access-uk@xxxxxxxxxxxxx
*Subject:* [access-uk] Re: Humanware problem
It is certainly a rocky start.
However I think you will eventually love your device.
The user manual and instructions for setting up is actually built
into the Trek but I agree that Humanware should certainly make
the relatively simple process of accessing this manual much clearer.
If you have your trek charged up.
1. On the left side of the device you will feel up and down
triangular buttons – normally used for volume.
2. Above this is a square On off button. Press and hold this down
to turn the Trek on. After a few seconds your Trek will start.
On the front of the device at the top there are 3 buttons in a row
shaped square round square.
Ignore these for the moment.
Under this row next row down is the first line of a number pad.
The first key on the left is the 1 key.
Press and hold down the 1 key and the Trek will open and start
reading out the user guide.
The 4 keys around the number 5 on the number pad, that is 4 and 6
will act as cursor keys forward and backwards in the user guide. 2
and 8 will change the level of navigation through the user guide.
Pressing and holding 1 again will exit the user guide.
The other really useful feature for a new user is key describer.
Pres and hold the zero key on the number keypad will turn on key
describer. The Trek will now announce the function of whatever
button you press which will help you learn the keys.
Press and hold the zero key again to leave key describer mode.
Hope that gets you started but shout back with any other questions.
David G.
a
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for Windows 10
*From: *Andy Logue <mailto:dmarc-noreply@xxxxxxxxxxxxx>
*Sent: *18 January 2021 19:19
*To: *access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
*Subject: *[access-uk] Humanware problem
Hi all.
A few weeks ago I wrote to the list seeking advise regarding the
new Victor Trek.
Unfortunately, the subject line soon extended onto Specialised
equipment v's Smart phone alternatives.
As I did not wish to walk about the city with a guide dog in one
hand and my Iphone in the other, I decided to go for the Trek.
I paid £639.99.
It arrived a few hours ago and I must say that I'm annoyed
already for there is no CD explaining how to orientate towards it
or indeed the buttons and layout etc.
It beggers understanding that they build a piece of specialised
equipment for blind guys then print out the instructions and
information I guess, tells you how to pair it up with the headphones.
Now I need to pay someone to do this for me and of course, I'm not
allowed to be in contact with anyone, outwith my family.
My with is a Covert nurse working from home, and I hardly get the
time to share lunch, never mind record her reading out a
complicated set of written instructions.
My confidence in this product has been badely damaged and I've not
yet turned the device on!
What do you think about this?
Very best wishes.
Andy Logue.
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