Yes George, I'm Scottish, I cannot help it. I phoned but they were closed so I
left a really cutting message, telling them that for the large price tab, the
very least they could have done was provide all written material in a format
that was suitable for a blind customer, and indeed they were required to do so
in Law.
In hind-sight, I did not express all of this in my message, but they should
respond by responding to my message, so I'll tear them apart tomorrow, if they
indeed phone.
Amro, once again has lept to my side and advised of a link, where I can
download the information I require, though this george is in Word format, which
will amount to hours of work for me to digest.
Even the good old Roberts Radio has a very instructive CD, it's confirms to
some extent that they are only primarily interested in the cash.
Very best wishes.
Andy Logue.
----- Original Message -----
From: george@xxxxxxxxxxxxxxxxxxx
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, January 18, 2021 8:11 PM
Subject: [access-uk] Re: Humanware problem
Have you tried yelling at Humanware?
George
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> On
Behalf Of Andy Logue (Redacted sender "meikle.aiden" for DMARC)
Sent: 18 January 2021 19:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Humanware problem
Hi all.
A few weeks ago I wrote to the list seeking advise regarding the new Victor
Trek.
Unfortunately, the subject line soon extended onto Specialised equipment v's
Smart phone alternatives.
As I did not wish to walk about the city with a guide dog in one hand and my
Iphone in the other, I decided to go for the Trek.
I paid £639.99.
It arrived a few hours ago and I must say that I'm annoyed already for there
is no CD explaining how to orientate towards it or indeed the buttons and
layout etc.
It beggers understanding that they build a piece of specialised equipment for
blind guys then print out the instructions and information I guess, tells you
how to pair it up with the headphones.
Now I need to pay someone to do this for me and of course, I'm not allowed to
be in contact with anyone, outwith my family.
My with is a Covert nurse working from home, and I hardly get the time to
share lunch, never mind record her reading out a complicated set of written
instructions.
My confidence in this product has been badely damaged and I've not yet turned
the device on!
What do you think about this?
Very best wishes.
Andy Logue.
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