Ok, distance selling says you have 14 days to return a product if you bought it
online or over the phone, no questions asked. Then it comes down to the
companies returns policy, plus consumer law. SADFART, sold as described? Fit
for purpose? Last a reasonable time? If any of these are not satisfied, you
have a claim against the company.
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> On Behalf
Of Amro Bilal
Sent: 19 January 2021 11:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Humanware problem
If you’d like to return it, you should be able to use their 30-day money back
guarantee. And don’t these products have the usual 14-day cool off period at
the least?
Amro
On 19/01/2021 10:40 am, Andy Logue (Redacted sender meikle.aiden for
DMARC) wrote:
Hi Steve and David.** To leave the list, click on the immediately-following link:-
When I bought my Breeze, I also didn't get the Maps. I had to wait
for about a month before they were available in the UK as I can recall.
So for four weeks, it "was Not fit for purpose" and should not
really have been sold to me.
At least, the Breeze had a rather good manual in MP3format. I've
still got it and used it constantly as a kind of Reference guide.
That information is not available to me now and worse than that, the
link that Amro provided will not work with this, my little Win7 as it
will not play Docx files and Win7 is no longer supported.
I'll need to download it on my Dell Win10, when I can get that
computer on it's feet.
So I may as well put my new GPS in a drawer and forget about it for a
while.
So you are bang on Steve when you say dealling with Humanware is a
pretty poor experience.
I know this is only the start of the problems I'm about to get from
Humanware. Goodness knows, I would have been better off opting for a
smart phone solution after all.
I wonder if I can return it as it's also not fit for purpose?
Very best wishes.
Andy Logue.
----- Original Message -----
*From:* Steve Nutt <mailto:steve@xxxxxxxxxxxxxx>
*To:* access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
*Sent:* Tuesday, January 19, 2021 9:24 AM
*Subject:* [access-uk] Re: Humanware problem
Hi David,
I would also add once you get into the user guide, you will need
to download your maps. When I bought my Trek, it turned out that
Humanware hadn’t activated map usage on the device, so I had to
ring them to get that done. It is a pretty poor experience.
All the best
Steve
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E: steve@xxxxxxxxxxxxxx <mailto:steve@xxxxxxxxxxxxxx>
W: https://www.comproom.co.uk ;<https://www.comproom.co.uk>
*From:*access-uk-bounce@xxxxxxxxxxxxx
<access-uk-bounce@xxxxxxxxxxxxx> *On Behalf Of *David Griffith
*Sent:* 19 January 2021 09:03
*To:* access-uk@xxxxxxxxxxxxx
*Subject:* [access-uk] Re: Humanware problem
It is certainly a rocky start.
However I think you will eventually love your device.
The user manual and instructions for setting up is actually built
into the Trek but I agree that Humanware should certainly make
the relatively simple process of accessing this manual much clearer.
If you have your trek charged up.
1. On the left side of the device you will feel up and down
triangular buttons – normally used for volume.
2. Above this is a square On off button. Press and hold this down
to turn the Trek on. After a few seconds your Trek will start.
On the front of the device at the top there are 3 buttons in a row
shaped square round square.
Ignore these for the moment.
Under this row next row down is the first line of a number pad.
The first key on the left is the 1 key.
Press and hold down the 1 key and the Trek will open and start
reading out the user guide.
The 4 keys around the number 5 on the number pad, that is 4 and 6
will act as cursor keys forward and backwards in the user guide. 2
and 8 will change the level of navigation through the user guide.
Pressing and holding 1 again will exit the user guide.
The other really useful feature for a new user is key describer.
Pres and hold the zero key on the number keypad will turn on key
describer. The Trek will now announce the function of whatever
button you press which will help you learn the keys.
Press and hold the zero key again to leave key describer mode.
Hope that gets you started but shout back with any other questions.
David G.
a
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for Windows 10
*From: *Andy Logue <mailto:dmarc-noreply@xxxxxxxxxxxxx>
*Sent: *18 January 2021 19:19
*To: *access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
*Subject: *[access-uk] Humanware problem
Hi all.
A few weeks ago I wrote to the list seeking advise regarding the
new Victor Trek.
Unfortunately, the subject line soon extended onto Specialised
equipment v's Smart phone alternatives.
As I did not wish to walk about the city with a guide dog in one
hand and my Iphone in the other, I decided to go for the Trek.
I paid £639.99.
It arrived a few hours ago and I must say that I'm annoyed
already for there is no CD explaining how to orientate towards it
or indeed the buttons and layout etc.
It beggers understanding that they build a piece of specialised
equipment for blind guys then print out the instructions and
information I guess, tells you how to pair it up with the headphones.
Now I need to pay someone to do this for me and of course, I'm not
allowed to be in contact with anyone, outwith my family.
My with is a Covert nurse working from home, and I hardly get the
time to share lunch, never mind record her reading out a
complicated set of written instructions.
My confidence in this product has been badely damaged and I've not
yet turned the device on!
What do you think about this?
Very best wishes.
Andy Logue.
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