[access-uk] Re: Humanware problem

From: <gplongly@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Date: Tue, 19 Jan 2021 12:06:44 -0000

Hi John

As far as I know the breeze is long since discontinued and replaced by the
trek.  You can pick them up on recycle it sometimes.  Cheers!  Graham

From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> On Behalf
Of John Gallagher (Redacted sender "john00653" for DMARC)
Sent: 19 January 2021 12:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Humanware problem

Hi Andy do they still do the breze now I have a friend who may ring them to see
about it.

From: access-uk-bounce@xxxxxxxxxxxxx <mailto:access-uk-bounce@xxxxxxxxxxxxx>
<access-uk-bounce@xxxxxxxxxxxxx <mailto:access-uk-bounce@xxxxxxxxxxxxx> > On
Behalf Of Andy Logue (Redacted sender "meikle.aiden" for DMARC)
Sent: 19 January 2021 10:41
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Humanware problem

Hi Steve and David.

When I bought my Breeze, I also didn't get the Maps.  I had to wait for about a
month before they were available in the UK as I can recall.

So for four  weeks, it "was  Not fit for purpose" and should not really have
been sold to me.

At least, the Breeze had a rather good manual in MP3format.  I've still got it
and used it constantly as a kind of Reference guide.

That information is not available to me now and worse than that, the link that
Amro provided  will not work with this, my little Win7 as it will not play Docx
files and Win7 is no longer supported.

I'll need to download it on my Dell Win10, when I can get that computer on it's
feet.

So I may as well put my new GPS in a drawer and forget about it for a while.

So you are bang on Steve when you say dealling with Humanware  is a pretty poor
experience.

I know this is only the start of the problems I'm about to get from Humanware.
Goodness knows, I would have been better off opting for a smart phone solution
after all.

I wonder if I can return it as it's also not fit for purpose?

Very best wishes.

Andy Logue.

----- Original Message -----

From: Steve Nutt <mailto:steve@xxxxxxxxxxxxxx>

To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>

Sent: Tuesday, January 19, 2021 9:24 AM

Subject: [access-uk] Re: Humanware problem

Hi David,

I would also add once you get into the user guide, you will need to download
your maps.  When I bought my Trek, it turned out that Humanware hadn’t
activated map usage on the device, so I had to ring them to get that done.  It
is a pretty poor experience.

All the best

Steve

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From: access-uk-bounce@xxxxxxxxxxxxx <mailto:access-uk-bounce@xxxxxxxxxxxxx>
<access-uk-bounce@xxxxxxxxxxxxx <mailto:access-uk-bounce@xxxxxxxxxxxxx> > On
Behalf Of David Griffith
Sent: 19 January 2021 09:03
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Humanware problem

It is certainly a rocky start.

However I think you will eventually love your device.

The user manual and instructions for setting up is actually built into the Trek
but I agree that  Humanware should certainly make the relatively simple process
of accessing this manual much clearer.

If you have your trek charged up.

1.      On the left side of the device you will feel up and down triangular
buttons – normally used for volume.
2.      Above this is a square On off button. Press and hold this down to turn
the Trek on. After a few seconds  your Trek will start.

On the front of the device at the top there are 3 buttons in a row shaped
square round square.

Ignore these for the moment.

Under this row next row down is the first line of a number pad.

The first key on the left is the 1 key.

Press and hold down the 1 key and the Trek will open and start reading out the
user guide.

The 4 keys around the number 5 on the number pad, that is  4 and 6 will act as
cursor keys forward and backwards in the user guide. 2 and 8 will change the
level of navigation through the user guide.

Pressing and holding 1 again will exit the user guide.

The other really useful feature for a new user is key describer.

Pres and hold  the zero key on the number keypad will turn on key describer.
The Trek will now announce the function of whatever button you press which will
help you learn the keys.

Press and hold the zero key again to leave key describer mode.

Hope that gets you started but shout back with any other questions.

David G.

a

Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986>  for Windows 10

From: Andy Logue <mailto:dmarc-noreply@xxxxxxxxxxxxx>
Sent: 18 January 2021 19:19
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Humanware problem

Hi all.

A few weeks ago I wrote to the list seeking advise regarding the new Victor
Trek.

Unfortunately, the subject line soon extended onto Specialised equipment v's
Smart phone alternatives.

As I did not wish to walk about the city with a guide dog in one hand and my
Iphone in the other, I decided to go for the Trek.

I paid £639.99.

It arrived a few hours ago  and I must say that I'm annoyed already for there
is no CD explaining how to orientate towards it or indeed the buttons and
layout etc.

It beggers understanding that they build a piece of specialised equipment for
blind guys then print out the instructions and information I guess, tells you
how to pair it up with the headphones.

Now I need to pay someone to do this for me and of course, I'm not allowed to
be in contact with anyone, outwith my family.

My with is a Covert nurse working from home, and I hardly get the time to share
lunch, never mind record her reading out a complicated set of written
instructions.

My confidence in this product has been badely damaged and I've not yet turned
the device on!

What do you think about this?

Very best wishes.

Andy Logue.

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[access-uk] Re: Humanware problem

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