[access-uk] Re: 195 Telephone Directory Service on Mobile Networks
- From: Dave Sheridan <dsheridan65@xxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 13 Mar 2015 18:47:20 +0000
I have to disagree with you on this one Derek as paper directories are
available for those people that can use small print in many places other than
the home. The 195 service came into place because of this a long time before
the use of mobile phones became the commonplace thing it is today. My point is
therefore there is a difference between choosing to use a service and needing
to use a service. VI people requiring a number need to use the service because
they cannot access print directories and hence it is quite right this is free
of charge in my opinion.
Dave
Sent from my iPhone
> On 13 Mar 2015, at 16:55, Derek Hornby <derek.hornby_uk@xxxxxxxxxxxxxxx>
> wrote:
>
> Why do we need 195 anyway?
> Surely if sighted people are charged fro a service,
> we should be treated same.
>
> Ok I know the argument we can not read a paper directory.
>
> But if say a sighted person was in London, wanting a number
> for a company or individual in say Manchester, they are
> not going to have paper directory to look at anyway!
>
> So I think 195 should only be free if the number
> wanted is local. That way we are on equal terms to the sighted.
>
> Derek
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Eleanor Martha Burke
> Sent: Friday, March 13, 2015 12:09 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile
> Networks
>
> Hi Ian, can you refresh my memory, Mike Duxbury, who is he?
>
> I have terrible frustrations with Vodafone Customer Service on my
> iPhone touch screen device as it can be virtually impossible hearing
> voice over speak over the very loud vodafone music while I am hanging
> on and having to input my telephone number etc!!!
>
> Eleanor
>
> ----- Original Message -----
> From: Ian Macrae <mailto:ian.macrae@xxxxxxxxxxxxxxxxxxxx>
> To: access-uk@xxxxxxxxxxxxx
> Sent: Friday, March 13, 2015 11:44 AM
> Subject: [access-uk] Re: 195 Telephone Directory Service on
> Mobile Networks
>
> When I was working on In Touch in the early part of this
> century I remember this whole argument kicking off. Vodafone, I seem
> to remember had only a chargeable directory assistance service. I
> think it was pressure that we put on Mike duxbury which in turn lead
> to him putting pressure on Vodafone where he was then head of access
> to put things right. There are many frustrations about being a
> Vodafone customer but their directory assistance service is excellent.
> I'm aware that the services offered by other providers is more patchy.
> In terms of complaining I'd say OffCom are probably the people. But
> good luck with that.
>
>
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>
> Ian Macrae
> Commissioning Editor
> Disability Now
>
> Tel +44(20) 7619 7760
> Mob +44(07)824 900 855
> www.disabilitynow.org.uk <http://www.disabilitynow.org.uk/>
> follow us @disabilitynow <https://twitter.com/DisabilityNow>
> - Facebook
> <https://www.facebook.com/pages/Disability-Now/448258551882688> and
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> Disability Now, 6-10 Market Road, London, N7 9PW
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> On 13 Mar 2015, at 10:41, Eleanor Martha Burke
> <eleanormarthaburke@xxxxxxxxx> wrote:
>
> Hi All, I posted yesterday and unfortunately had very
> little response so I am posting again today!!
>
> I have two mobile SIMS, one with Vodafone and the
> other with 02. On both services I am registered for the 195 Directory
> Enquiries Assistance. Vodafone send me a free text message with the
> number and 02 will not!!! What are other's experiences and thoughts
> on this. Would you like free texts, I got some sort of response from
> 02 that blind people had tape recorders to take down a number but how
> much more easy it is for me when I get a text with the number to dial
> it immediately and perhaps put it in my contacts. Who is responsible
> for the 195 telephone directory service? certainly they were not
> playing ball and telling me so I cannot write to anyone about this.
> Maybe it is something RNIB could take up on our behalf. Who for
> instance got the mobile networks involved in offering this service to
> blind people?
>
> Eleanor
>
>
>
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