[access-uk] Re: 195 Telephone Directory Service on Mobile Networks
- From: "Phil Roberts" <p.roberts13@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 14 Mar 2015 11:54:32 -0000
Hi Eleanor
This is the first time I I have heard of text messages from 195 but as you
say its really useful I too am with O2.
As for my local surgery in West Bromwich, I am lucky that our practice has
an App where you can make appointments and order repeat prescriptions on the
phone or PC. It seems quite accessable as well.
Phil
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Martha Burke
Sent: 13 March 2015 11:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile Networks
Indeed Clive, now you are 'big' in to disability awareness and access rights
so maybe you know who got the 195 service on to mobiles so we can try and
take it from there at a Managerial level. Talking to 2 people over the
phone at 195 was virtually impossible, they had a script and were not moving
from that. I told her then I was not one of those fortunate blind people
equipped with a tape recorded to take down the number but it was water off a
duck's back!!! As for my GP service, I was told from the outset disability
or not, no e-mail contact possible!!!
Eleanor
----- Original Message -----
From: Clive.Lever@xxxxxxxxxxx
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, March 13, 2015 10:52 AM
Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile Networks
Hi Elena,
Tape recorders? Shows how much they know about the technology some of us are
using in the 21st century. It's also a case of why have a dog and bark
yourself? You need a phone number on a train. What a faff to have to pull
out your own recording device and record the number in a noisy carriage! Why
have two gadgets in your pocket where one should do? You could always play
both ends aganst the middle, by telling O2 that Vodaphone see no problem in
enabling the text service, and that it could be a deciding factor the next
time you choose to upgrade your service from your phone service provider!
It beggars belief that some service providers think that all blind people
must by decree carry tape recorders around with them. It wouldn't seem so
silly if they knew about digital voice recorders, but that's only half the
point. I recently had the same push-back from my local surgery when I asked
for alternative format appointment notices.
Best,
Clive
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Martha Burke
Sent: 13 March 2015 10:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] 195 Telephone Directory Service on Mobile Networks
Hi All, I posted yesterday and unfortunately had very little response so I
am posting again today!!
I have two mobile SIMS, one with Vodafone and the other with 02. On both
services I am registered for the 195 Directory Enquiries Assistance.
Vodafone send me a free text message with the number and 02 will not!!!
What are other's experiences and thoughts on this. Would you like free
texts, I got some sort of response from 02 that blind people had tape
recorders to take down a number but how much more easy it is for me when I
get a text with the number to dial it immediately and perhaps put it in my
contacts. Who is responsible for the 195 telephone directory service?
certainly they were not playhing ball and telling me so I cannot write to
anyone about this. Maybe it is something RNIB could take up on our behalf.
Who for instance got the mobile networks involved in offering this service
to blind people?
Eleanor
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