[access-uk] Re: 195 Telephone Directory Service on Mobile Networks
- From: "Eleanor Martha Burke" <eleanormarthaburke@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 13 Mar 2015 12:08:54 -0000
Hi Ian, can you refresh my memory, Mike Duxbury, who is he?
I have terrible frustrations with Vodafone Customer Service on my iPhone touch
screen device as it can be virtually impossible hearing voice over speak over
the very loud vodafone music while I am hanging on and having to input my
telephone number etc!!!
Eleanor
----- Original Message -----
From: Ian Macrae
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, March 13, 2015 11:44 AM
Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile Networks
When I was working on In Touch in the early part of this century I remember
this whole argument kicking off. Vodafone, I seem to remember had only a
chargeable directory assistance service. I think it was pressure that we put
on Mike duxbury which in turn lead to him putting pressure on Vodafone where he
was then head of access to put things right. There are many frustrations about
being a Vodafone customer but their directory assistance service is excellent.
I’m aware that the services offered by other providers is more patchy. In
terms of complaining I’d say OffCom are probably the people. But good luck
with that.
Ian Macrae
Commissioning Editor
Disability Now
Tel +44(20) 7619 7760
Mob +44(07)824 900 855
www.disabilitynow.org.uk
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Disability Now, 6-10 Market Road, London, N7 9PW
On 13 Mar 2015, at 10:41, Eleanor Martha Burke
<eleanormarthaburke@xxxxxxxxx> wrote:
Hi All, I posted yesterday and unfortunately had very little response so I
am posting again today!!
I have two mobile SIMS, one with Vodafone and the other with 02. On both
services I am registered for the 195 Directory Enquiries Assistance. Vodafone
send me a free text message with the number and 02 will not!!! What are
other's experiences and thoughts on this. Would you like free texts, I got
some sort of response from 02 that blind people had tape recorders to take down
a number but how much more easy it is for me when I get a text with the number
to dial it immediately and perhaps put it in my contacts. Who is responsible
for the 195 telephone directory service? certainly they were not playing ball
and telling me so I cannot write to anyone about this. Maybe it is something
RNIB could take up on our behalf. Who for instance got the mobile networks
involved in offering this service to blind people?
Eleanor
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