[access-uk] Re: 195 Telephone Directory Service on Mobile Networks
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 16 Mar 2015 10:56:43 +0000
Hi Derek,
In the workplace, it's also a question of time. It is reckoned that a sighted
person can pick up the information on a web page around fifteen times faster
than a blind person using a screenreader, and that's assuming the website is
accessible and not unnecessarily cluttered and unusable. 195 is quicker, and
there are times when time is of the essence.
195 are also good at giving Yellow Pages-style information: the numbers of
three different taxi firms in your area, or: The number of the Music shop on
the High Street in Such-and-such a town, but I can't remember the name. You
could get this off the internet, but it can take a while.
Dave's right. Sighted people can choose to pay for a service like 'Maureen -
she's good with numbers', but they can choose to find the numbers in other ways
more quickly.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Dave Sheridan
Sent: 13 March 2015 22:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile Networks
But a sighted person has access to directories outside their home environment
and doesn't necessarily need the service we do, which is why ours is a need and
theirs is a choice.
Dave
Sent from my iPhone
> On 13 Mar 2015, at 19:48, Derek Hornby <derek.hornby_uk@xxxxxxxxxxxxxxx>
> wrote:
>
> Well doesn't RNIB offer formats of choice! The price is same!
>
> Going back to the 195 issue, my point is that The sighted person has
> the option to look up number, if the number is local, by using local
> paper directory.
> The blind person can not do this, so it's fair to offer free 195
> access to the blind for local numbers.
>
> but what if the number is not local?
> The sighted person is having to pay to get the non local
> number, why should the blind expect to be treated differently
> That's the issue.
>
>
> Just an idea, why not use
> www.192.com
>
> will that work from a mobile?
>
> Derek
>
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Eleanor Martha Burke
> Sent: Friday, March 13, 2015 6:52 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile
> Networks
>
> do you suggest therefore all instruction manual is provided by our N I
> B in braille are paid for in addition to the print ones?
>
>
>
>>> On 13 Mar 2015, at 18:45, Derek Hornby
>> <derek.hornby_uk@xxxxxxxxxxxxxxx> wrote:
>>
>> Sorry Eleanor, don't understand.
>>
>>
>> If a sighted person in London, needs a number that is not local,
>> he/she has to pay to get the number.
>>
>> But if a blind person was in London, wants a non local number, they
>> can use 195 to get number for free.
>>
>> So my point is, why free for blind, when sighted must pay.
>>
>> Derek
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of Eleanor Martha Burke
>> Sent: Friday, March 13, 2015 5:28 PM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile
>> Networks
>>
>> why do you think we might not
>>
>>
>>
>>>> On 13 Mar 2015, at 16:55, Derek Hornby
>>> <derek.hornby_uk@xxxxxxxxxxxxxxx> wrote:
>>>
>>> Why do we need 195 anyway?
>>> Surely if sighted people are charged fro a service, we should be
>>> treated same.
>>>
>>> Ok I know the argument we can not read a paper directory.
>>>
>>> But if say a sighted person was in London, wanting a number for a
>>> company or individual in say Manchester, they are not going to
>>> have paper directory to look at anyway!
>>>
>>> So I think 195 should only be free if the number wanted is local.
>>> That way we are on equal terms to the sighted.
>>>
>>> Derek
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>> Behalf Of Eleanor Martha Burke
>>> Sent: Friday, March 13, 2015 12:09 PM
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile
>>> Networks
>>>
>>> Hi Ian, can you refresh my memory, Mike Duxbury, who is he?
>>>
>>> I have terrible frustrations with Vodafone Customer Service on my
>>> iPhone touch screen device as it can be virtually impossible
> hearing
>>> voice over speak over the very loud vodafone music while I am
>> hanging
>>> on and having to input my telephone number etc!!!
>>>
>>> Eleanor
>>>
>>> ----- Original Message -----
>>> From: Ian Macrae <mailto:ian.macrae@xxxxxxxxxxxxxxxxxxxx>
>>> To: access-uk@xxxxxxxxxxxxx
>>> Sent: Friday, March 13, 2015 11:44 AM
>>> Subject: [access-uk] Re: 195 Telephone Directory Service on Mobile
>>> Networks
>>>
>>> When I was working on In Touch in the early part of this century I
>>> remember this whole argument kicking off. Vodafone, I
>> seem
>>> to remember had only a chargeable directory assistance service. I
>>> think it was pressure that we put on Mike duxbury which in turn
> lead
>>> to him putting pressure on Vodafone where he was then head of
> access
>>> to put things right. There are many frustrations about being a
>>> Vodafone customer but their directory assistance service is
>> excellent.
>>> I'm aware that the services offered by other providers is more
>> patchy.
>>> In terms of complaining I'd say OffCom are probably the people.
> But
>>> good luck with that.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Ian Macrae
>>> Commissioning Editor
>>> Disability Now
>>>
>>> Tel +44(20) 7619 7760
>>> Mob +44(07)824 900 855
>>> www.disabilitynow.org.uk <http://www.disabilitynow.org.uk/>
>>> follow us @disabilitynow <https://twitter.com/DisabilityNow>
>>> - Facebook
>>> <https://www.facebook.com/pages/Disability-Now/448258551882688>
> and
>>> sign up to our eNewsletter here
>>> <http://www.disabilitynow.org.uk/newsletter-subscription>
>>> Disability Now, 6-10 Market Road, London, N7 9PW
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On 13 Mar 2015, at 10:41, Eleanor Martha Burke
>>> <eleanormarthaburke@xxxxxxxxx> wrote:
>>>
>>> Hi All, I posted yesterday and unfortunately had very little
>>> response so I am posting again today!!
>>>
>>> I have two mobile SIMS, one with Vodafone and the other with
>>> 02. On both services I am registered for the 195
>> Directory
>>> Enquiries Assistance. Vodafone send me a free text message with
> the
>>> number and 02 will not!!! What are other's experiences and
> thoughts
>>> on this. Would you like free texts, I got some sort of response
>> from
>>> 02 that blind people had tape recorders to take down a number but
>> how
>>> much more easy it is for me when I get a text with the number to
>> dial
>>> it immediately and perhaps put it in my contacts. Who is
>> responsible
>>> for the 195 telephone directory service? certainly they were not
>>> playing ball and telling me so I cannot write to anyone about this.
>>> Maybe it is something RNIB could take up on our behalf. Who for
>>> instance got the mobile networks involved in offering this service
>> to
>>> blind people?
>>>
>>> Eleanor
>>>
>>>
>>>
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