[TechAssist] Re: Hitachi LCD50V500 light engine
- From: "tvservice" <tvservice@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 9 Aug 2004 18:16:53 -0500
You want to hear something
I got a customer here with Panasonic LCD Projo
It's 2 years old he replaced the lamp himself @ 1 year ago, he paid $400 us
Now he needs lamp thermal fuse (looks like type for inside power
transformers and microwave ovens)
I couldn't find any numbers on it. Panasonic won't give info, says have to
replace lamp ballast assembly $300 us retail.
Plus he opted to buy extra lamp $399.
so this $1.00 fuse is going to cost him $680 for service call, labor,
ballast plus the lamp.
He's pissed !
Robert
tvservice@xxxxxxxxxxxxx
H & H Electronics Inc
----- Original Message -----
From: "Paul" <dntwntv@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, August 09, 2004 5:32 PM
Subject: [TechAssist] Re: Hitachi LCD50V500 light engine
> Your right Jim about user replacements. However I just did a Samsung DLP
over the weekend. Had to drive 120 mi. round trip. Customer (woman) didn't
want to put it in so Smsung paid me to do it. Another question where is the
customer going to get those lamps. I'm sure they can, but not like going to
the local Hdwe. They will have to come from the Mfr I suppose and that isn't
terribly convenient. I just called to see what that samsung lamp cost. It is
$210.?? our cost. Didn't ask what retail was but say it is around $300.00.
That is still rather costly and have to put it in themselves.
> Paul
> Jim Myers <jr.myers@xxxxxxxxxxx> wrote:
> We haven't sold any lamps either, all that we have replaced have been
> under warranty. They are all user replaceable as far as I know so there
> probably won't be any "lamp+service call+labor=big bucks situations
> unless you have a user who doesn't want to replace it and is willing to
> pay to have it done. As a matter of fact one manufacturer says it is
> user replaceable even when under warranty and won't pay a servicer to
> replace it, probably all will be that way soon. Free Samsung and Zenith
> parts? Not in this part of the world but we do get full credit when the
> dud is returned for a warranty repair.
>
****************************************************************************
***************************************
> Since 1972
> Jim Myers
> Telrad Electronics
> Fort Wayne, Indiana
>
> Paul wrote:
> > Hi Jim,
> > I have replaced Samsung DLP parts and Zenith Plasma parts and they send
the parts out, no charge. I wouldn't return a $1.00 dud either. Walter Wood
thought it must have been a printing error but this came verbally from the
parts supplier, Andrews Electronics. BTW you mentioned a lamp retail price
being that much, ($700.00) I thought they were closer to $ 300-$ 400. I
haven't replace any that were not under warranty yet, so haven't checked.
But if you have replace any that were not under warranty and charged that
much, how did the customer react ? Can't imagine paying that kind a repair
bill along with service call and labor and being happy about it. Especially
on set that is less than two or three years old. At the rate that they are
needing to be replaced already, this could, I think, end up in a class
action suit. Unless the mfrs change their policy on lamps.
> > Paul
> >
> > Jim Myers wrote:
> > Not Hitachi but we have replaced light engines in Sony, Samsung and RCA
> > and they cost a lot more than that! I wonder if the Hitachi light engine
> > would fit the RCA? That sounds more like the retail price of the lamp.
> > Sony charges 1.00 dud on their lamp but I don't return them when it
> > would cost 5 or 6 $'s to get 1 $ back.
> >
****************************************************************************
***************************************
> > Since 1972
> > Jim Myers
> > Telrad Electronics
> > Fort Wayne, Indiana
> >
> >
> > Paul wrote:
> >
> >>Have any Hitachi ASC's replaced the light engine in any of these LCD
sets? If so did you order the engine from a distributor and have it charged
to your account? Amazingly enough this cost $697.94 and the dud charge is
$1.00. Figure that? There must be something that is reusable in that assy.
worth more than $1.00. Maybe the labor is a big factor? I am hoping to get
Hitachi to send me one, but they want me to buy it and reimburse me. Thought
I would see what others are doing for this.
> >>Paul
> >>
> >>Paul ,B
> >>Central TV&Video
> >>911W Grand Ave
> >>Grover Beach Ca.
> >>(805)481-8084
> >>
> >>
>
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> > Paul ,B
> > Central TV&Video
> > 911W Grand Ave
> > Grover Beach Ca.
> > (805)481-8084
> >
> >
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>
> Paul ,B
> Central TV&Video
> 911W Grand Ave
> Grover Beach Ca.
> (805)481-8084
>
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