Dear Mike I am trying to remove and re-install Norton antivirus. Thank you love John. ----- Original Message ----- From: Mike <mikebike@xxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Monday, July 08, 2002 9:02 AM Subject: -=PCTechTalk=- Re: What to do? > > Hi John, > Nortons has a page on this sort of problem; > http://service2.symantec.com/SUPPORT/nav.nsf/pfdocs/200203201513490 > 6 > > or; http://tinyurl.com/l4r > > Unable to start Norton AntiVirus after downloading and installing > the Norton AntiVirus program update > > Situation: > After receiving the program update for Norton AntiVirus (NAV) you > cannot start the program. This happens when you double-click the > NAV desktop icon or the NAV icon in the Windows system tray. > > Solution: > This problem has been reported to Symantec Technical Support, but > we have not been able to reproduce the problem. The cause is > unknown, and there is no solution at this time. We will continue > to track this problem, and this document will be updated if new > information or a solution is found. > > To work around the problem: > > 1. Uninstall NAV. If NAV is installed as part of Norton > SystemWorks (NSW), then uninstall NSW. > 2. Run the removal utility for NAV or NSW to ensure that all of > the program has been removed. > 3. Delete the NAV and virus definitions folders and the virus > definitions registry entries. > 4. Clean boot the computer. > 5. Verify that the Windows Task Scheduler is enabled. > 6. Reinstall NAV. > > The details of these steps follow. > > To uninstall NAV by using the Rnav.exe or SymClean removal > utility: > 1. In the document How to uninstall Norton AntiVirus, follow the > steps in the To uninstall NAV from the Control Panel section, then > follow the steps in the To uninstall NAV using the Rnav.exe > removal utility section. > 2. If NAV was installed as part of NSW, then follow the > instructions in the document How to uninstall Norton SystemWorks > 2002 to uninstall NSW and then follow the instructions in the > document How to use the Norton SystemWorks cleanup utility > (SymClean) to run the NSW removal utility. > 3. After NSW has been removed, run the Rnav.exe removal utility to > make sure that all of NAV has been removed. > 4. Restart the computer. > > To delete the NAV and virus definitions folders and the virus > definitions registry entries: > 1. Restart the computer. > 2. Open Windows Explorer. > 3. Delete the following folders: > > NOTE: If NAV is installed to a different folder, then delete that > folder instead. If NAV is installed as part of NSW, then delete > the C:\Program Files\Norton SystemWorks folder. > > For Windows 98/Me/2000/XP: > C:\Program Files\Common Files\Symantec Shared\VirusDefs folder > C:\Program Files\Norton AntiVirus > For Windows NT: > C:\Program Files\Common Files\Symantec Shared\VirusDefs folder > C:\Program Files\NAVNT > > 4. Exit Windows Explorer. > 5. Click Start, and then click Run. The Run dialog box appears. > 6. Type regedit and then click OK. The Registry Editor opens. > > CAUTION: We strongly recommend that you back up the system > registry before making any changes. Incorrect changes to the > registry could result in permanent data loss or corrupted files. > Modify only the keys that are specified. See the document How to > back up the Windows registry before you proceed. > > 7. Delete the following key: > > HKEY_LOCAL_MACHINE\Software\Symantec\SharedDefs > > 8. Exit the Registry Editor, and then restart the computer. > > To clean boot your computer: > Follow the instructions in the document that is appropriate for > your operating system: > How to perform a clean boot of Windows 98 > How to perform a clean boot of Windows Me > How to perform a clean boot of Windows 2000 > How to perform a clean boot of Windows NT > How to perform a clean boot of Windows XP > > NOTE: For Windows XP, do the following to ensure that the Windows > Installer and Task Scheduler services are running. > 1. Enter Msconfig as outlined in the Windows XP clean boot > document. > 2. Click the Services tab. > 3. Check Windows Installer. > 4. Check Task Scheduler. > 5. Click OK, and then restart the computer. > Verify that the Windows Task Scheduler has been enabled: (for > Windows 2000/XP only) > 1. Follow the instructions for your operating system: > Windows 2000: Click Start, point to Programs, point to > Administrative tools, and then click Services. > Windows XP: > 1. Click Start, and then right-click My Computer. > 2. Click Manage. > 3. Double-click Services and Application. > 2. Click Services. > 3. Locate the Task Scheduler entry. > 4. Verify that the Status is Started and that the Startup Type is > Automatic. > 5. If the Task Scheduler is not started, then right-click the Task > Scheduler entry, and then click Start. > 6. If Task Scheduler does not appear in the list, then follow > these steps to enable the Task Scheduler. > 1. Follow the instructions for your operating system: > Windows 2000: Click Start, point to Settings, and then click > Control Panel. > Windows XP: Click Start, and then click Control Panel. > 2. Double-click Scheduled Tasks. > 3. Click Advanced, and then click Start Using Task Scheduler. > 4. Close the Task Scheduler. > > To reinstall NAV: > 1. To reinstall NAV, follow the instructions in the document that > applies to your version of NAV: > If only NAV was installed: > How to install Norton AntiVirus 2002 from the CD > How to install a copy of Norton AntiVirus that was downloaded from > Digital River > If NAV was installed as a part of NSW, then see the document How > to install Norton SystemWorks 2002. > 2. Follow the prompts during the installation. > 3. Restart the computer when prompted. > > > ------------------------------------------------------------------- > ------------- > > Product(s): Norton AntiVirus 2002 > Operating Systems(s): Windows XP > Document ID: 2002032015134906 > Date Created: 03/20/2002 > Last Modified: 03/29/2002 > ~~~~ > Mike ~ It is a good day if I learned something new. > Editor MikesWhatsNews see a sample on my web page > http://www3.telus.net/mikebike > <mikeswhatsnews-request@xxxxxxxxxxxxx?Subject=subscribe> > See my Anti-Virus pages ~ http://virusinfo.hackfix.org > > *********** REPLY SEPARATOR *********** > > On 08/07/2002 at 8:16 AM John hircock wrote: > > Dear Mike Greetings. I put it in no worries and ran it. It worked > but I was > still unable to go on. went in after thgat and I was able to > download a > file but not install. I think it is a file of 1831 kb because I > see the same > figure every time. It goes through the procedure and informs me > that it wll > take a few minutes etc. Every time I se it download but it will > not install. > Thank you Mike. John. > ----- Original Message ----- > From: Mike <mikebike@xxxxxxxxx> > To: <pctechtalk@xxxxxxxxxxxxx> > Sent: Monday, July 08, 2002 2:32 AM > Subject: -=PCTechTalk=- Re: What to do? > > > > > To unsub or change your email settings: > //www.freelists.org/webpage/pctechtalk > > To access our Archives: > http://groups.yahoo.com/group/PCTechTalk/messages/ > //www.freelists.org/archives/pctechtalk/ > > To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/