-=PCTechTalk=- Re: What to do?
- From: "John hircock" <jara@xxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 8 Jul 2002 19:41:30 +1000
Dear Mike I am trying to remove and re-install Norton antivirus. Thank you
love John.
----- Original Message -----
From: Mike <mikebike@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, July 08, 2002 9:02 AM
Subject: -=PCTechTalk=- Re: What to do?
>
> Hi John,
> Nortons has a page on this sort of problem;
> http://service2.symantec.com/SUPPORT/nav.nsf/pfdocs/200203201513490
> 6
>
> or; http://tinyurl.com/l4r
>
> Unable to start Norton AntiVirus after downloading and installing
> the Norton AntiVirus program update
>
> Situation:
> After receiving the program update for Norton AntiVirus (NAV) you
> cannot start the program. This happens when you double-click the
> NAV desktop icon or the NAV icon in the Windows system tray.
>
> Solution:
> This problem has been reported to Symantec Technical Support, but
> we have not been able to reproduce the problem. The cause is
> unknown, and there is no solution at this time. We will continue
> to track this problem, and this document will be updated if new
> information or a solution is found.
>
> To work around the problem:
>
> 1. Uninstall NAV. If NAV is installed as part of Norton
> SystemWorks (NSW), then uninstall NSW.
> 2. Run the removal utility for NAV or NSW to ensure that all of
> the program has been removed.
> 3. Delete the NAV and virus definitions folders and the virus
> definitions registry entries.
> 4. Clean boot the computer.
> 5. Verify that the Windows Task Scheduler is enabled.
> 6. Reinstall NAV.
>
> The details of these steps follow.
>
> To uninstall NAV by using the Rnav.exe or SymClean removal
> utility:
> 1. In the document How to uninstall Norton AntiVirus, follow the
> steps in the To uninstall NAV from the Control Panel section, then
> follow the steps in the To uninstall NAV using the Rnav.exe
> removal utility section.
> 2. If NAV was installed as part of NSW, then follow the
> instructions in the document How to uninstall Norton SystemWorks
> 2002 to uninstall NSW and then follow the instructions in the
> document How to use the Norton SystemWorks cleanup utility
> (SymClean) to run the NSW removal utility.
> 3. After NSW has been removed, run the Rnav.exe removal utility to
> make sure that all of NAV has been removed.
> 4. Restart the computer.
>
> To delete the NAV and virus definitions folders and the virus
> definitions registry entries:
> 1. Restart the computer.
> 2. Open Windows Explorer.
> 3. Delete the following folders:
>
> NOTE: If NAV is installed to a different folder, then delete that
> folder instead. If NAV is installed as part of NSW, then delete
> the C:\Program Files\Norton SystemWorks folder.
>
> For Windows 98/Me/2000/XP:
> C:\Program Files\Common Files\Symantec Shared\VirusDefs folder
> C:\Program Files\Norton AntiVirus
> For Windows NT:
> C:\Program Files\Common Files\Symantec Shared\VirusDefs folder
> C:\Program Files\NAVNT
>
> 4. Exit Windows Explorer.
> 5. Click Start, and then click Run. The Run dialog box appears.
> 6. Type regedit and then click OK. The Registry Editor opens.
>
> CAUTION: We strongly recommend that you back up the system
> registry before making any changes. Incorrect changes to the
> registry could result in permanent data loss or corrupted files.
> Modify only the keys that are specified. See the document How to
> back up the Windows registry before you proceed.
>
> 7. Delete the following key:
>
> HKEY_LOCAL_MACHINE\Software\Symantec\SharedDefs
>
> 8. Exit the Registry Editor, and then restart the computer.
>
> To clean boot your computer:
> Follow the instructions in the document that is appropriate for
> your operating system:
> How to perform a clean boot of Windows 98
> How to perform a clean boot of Windows Me
> How to perform a clean boot of Windows 2000
> How to perform a clean boot of Windows NT
> How to perform a clean boot of Windows XP
>
> NOTE: For Windows XP, do the following to ensure that the Windows
> Installer and Task Scheduler services are running.
> 1. Enter Msconfig as outlined in the Windows XP clean boot
> document.
> 2. Click the Services tab.
> 3. Check Windows Installer.
> 4. Check Task Scheduler.
> 5. Click OK, and then restart the computer.
> Verify that the Windows Task Scheduler has been enabled: (for
> Windows 2000/XP only)
> 1. Follow the instructions for your operating system:
> Windows 2000: Click Start, point to Programs, point to
> Administrative tools, and then click Services.
> Windows XP:
> 1. Click Start, and then right-click My Computer.
> 2. Click Manage.
> 3. Double-click Services and Application.
> 2. Click Services.
> 3. Locate the Task Scheduler entry.
> 4. Verify that the Status is Started and that the Startup Type is
> Automatic.
> 5. If the Task Scheduler is not started, then right-click the Task
> Scheduler entry, and then click Start.
> 6. If Task Scheduler does not appear in the list, then follow
> these steps to enable the Task Scheduler.
> 1. Follow the instructions for your operating system:
> Windows 2000: Click Start, point to Settings, and then click
> Control Panel.
> Windows XP: Click Start, and then click Control Panel.
> 2. Double-click Scheduled Tasks.
> 3. Click Advanced, and then click Start Using Task Scheduler.
> 4. Close the Task Scheduler.
>
> To reinstall NAV:
> 1. To reinstall NAV, follow the instructions in the document that
> applies to your version of NAV:
> If only NAV was installed:
> How to install Norton AntiVirus 2002 from the CD
> How to install a copy of Norton AntiVirus that was downloaded from
> Digital River
> If NAV was installed as a part of NSW, then see the document How
> to install Norton SystemWorks 2002.
> 2. Follow the prompts during the installation.
> 3. Restart the computer when prompted.
>
>
> -------------------------------------------------------------------
> -------------
>
> Product(s): Norton AntiVirus 2002
> Operating Systems(s): Windows XP
> Document ID: 2002032015134906
> Date Created: 03/20/2002
> Last Modified: 03/29/2002
> ~~~~
> Mike ~ It is a good day if I learned something new.
> Editor MikesWhatsNews see a sample on my web page
> http://www3.telus.net/mikebike
> <mikeswhatsnews-request@xxxxxxxxxxxxx?Subject=subscribe>
> See my Anti-Virus pages ~ http://virusinfo.hackfix.org
>
> *********** REPLY SEPARATOR ***********
>
> On 08/07/2002 at 8:16 AM John hircock wrote:
>
> Dear Mike Greetings. I put it in no worries and ran it. It worked
> but I was
> still unable to go on. went in after thgat and I was able to
> download a
> file but not install. I think it is a file of 1831 kb because I
> see the same
> figure every time. It goes through the procedure and informs me
> that it wll
> take a few minutes etc. Every time I se it download but it will
> not install.
> Thank you Mike. John.
> ----- Original Message -----
> From: Mike <mikebike@xxxxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Monday, July 08, 2002 2:32 AM
> Subject: -=PCTechTalk=- Re: What to do?
>
>
>
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