-=PCTechTalk=- Re: What to do?
- From: "John hircock" <jara@xxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Tue, 9 Jul 2002 09:47:03 +1000
Thankjs Mike. i will put this in my little folder in case. I rang them up
,in Sydney,yesterday and they gave some advise through posting an email. I
followed some of the way and in the end i took Norton A.V out and
re-installed. I woill have to see what happens. I had to continually
downlpoad and restart my P.C. over and over. Everytime I had to go back
online. phone calls galore. I think it is still doing this this morning. I
want to spend time online this morning and then I will have another try
later today. I also have a trojan remover called A.N.T.S. A new
Tojan scanner. I think I got it from here. Apparently it has an update
facility and I have clicked on it and it shows a large number of poyential
uploads. I click and there is a box and requests cerver??? what is it asking
me?? are you familaiar with this program?? if not maybe somebody in the
group is. It would give me and others in the group another weapon against
this insanity. Many thanks for ypour kind attention . Love John
----- Original Message -----
From: Mike <mikebike@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, July 08, 2002 9:02 AM
Subject: -=PCTechTalk=- Re: What to do?
>
> Hi John,
> Nortons has a page on this sort of problem;
> http://service2.symantec.com/SUPPORT/nav.nsf/pfdocs/200203201513490
> 6
>
> or; http://tinyurl.com/l4r
>
> Unable to start Norton AntiVirus after downloading and installing
> the Norton AntiVirus program update
>
> Situation:
> After receiving the program update for Norton AntiVirus (NAV) you
> cannot start the program. This happens when you double-click the
> NAV desktop icon or the NAV icon in the Windows system tray.
>
> Solution:
> This problem has been reported to Symantec Technical Support, but
> we have not been able to reproduce the problem. The cause is
> unknown, and there is no solution at this time. We will continue
> to track this problem, and this document will be updated if new
> information or a solution is found.
>
> To work around the problem:
>
> 1. Uninstall NAV. If NAV is installed as part of Norton
> SystemWorks (NSW), then uninstall NSW.
> 2. Run the removal utility for NAV or NSW to ensure that all of
> the program has been removed.
> 3. Delete the NAV and virus definitions folders and the virus
> definitions registry entries.
> 4. Clean boot the computer.
> 5. Verify that the Windows Task Scheduler is enabled.
> 6. Reinstall NAV.
>
> The details of these steps follow.
>
> To uninstall NAV by using the Rnav.exe or SymClean removal
> utility:
> 1. In the document How to uninstall Norton AntiVirus, follow the
> steps in the To uninstall NAV from the Control Panel section, then
> follow the steps in the To uninstall NAV using the Rnav.exe
> removal utility section.
> 2. If NAV was installed as part of NSW, then follow the
> instructions in the document How to uninstall Norton SystemWorks
> 2002 to uninstall NSW and then follow the instructions in the
> document How to use the Norton SystemWorks cleanup utility
> (SymClean) to run the NSW removal utility.
> 3. After NSW has been removed, run the Rnav.exe removal utility to
> make sure that all of NAV has been removed.
> 4. Restart the computer.
>
> To delete the NAV and virus definitions folders and the virus
> definitions registry entries:
> 1. Restart the computer.
> 2. Open Windows Explorer.
> 3. Delete the following folders:
>
> NOTE: If NAV is installed to a different folder, then delete that
> folder instead. If NAV is installed as part of NSW, then delete
> the C:\Program Files\Norton SystemWorks folder.
>
> For Windows 98/Me/2000/XP:
> C:\Program Files\Common Files\Symantec Shared\VirusDefs folder
> C:\Program Files\Norton AntiVirus
> For Windows NT:
> C:\Program Files\Common Files\Symantec Shared\VirusDefs folder
> C:\Program Files\NAVNT
>
> 4. Exit Windows Explorer.
> 5. Click Start, and then click Run. The Run dialog box appears.
> 6. Type regedit and then click OK. The Registry Editor opens.
>
> CAUTION: We strongly recommend that you back up the system
> registry before making any changes. Incorrect changes to the
> registry could result in permanent data loss or corrupted files.
> Modify only the keys that are specified. See the document How to
> back up the Windows registry before you proceed.
>
> 7. Delete the following key:
>
> HKEY_LOCAL_MACHINE\Software\Symantec\SharedDefs
>
> 8. Exit the Registry Editor, and then restart the computer.
>
> To clean boot your computer:
> Follow the instructions in the document that is appropriate for
> your operating system:
> How to perform a clean boot of Windows 98
> How to perform a clean boot of Windows Me
> How to perform a clean boot of Windows 2000
> How to perform a clean boot of Windows NT
> How to perform a clean boot of Windows XP
>
> NOTE: For Windows XP, do the following to ensure that the Windows
> Installer and Task Scheduler services are running.
> 1. Enter Msconfig as outlined in the Windows XP clean boot
> document.
> 2. Click the Services tab.
> 3. Check Windows Installer.
> 4. Check Task Scheduler.
> 5. Click OK, and then restart the computer.
> Verify that the Windows Task Scheduler has been enabled: (for
> Windows 2000/XP only)
> 1. Follow the instructions for your operating system:
> Windows 2000: Click Start, point to Programs, point to
> Administrative tools, and then click Services.
> Windows XP:
> 1. Click Start, and then right-click My Computer.
> 2. Click Manage.
> 3. Double-click Services and Application.
> 2. Click Services.
> 3. Locate the Task Scheduler entry.
> 4. Verify that the Status is Started and that the Startup Type is
> Automatic.
> 5. If the Task Scheduler is not started, then right-click the Task
> Scheduler entry, and then click Start.
> 6. If Task Scheduler does not appear in the list, then follow
> these steps to enable the Task Scheduler.
> 1. Follow the instructions for your operating system:
> Windows 2000: Click Start, point to Settings, and then click
> Control Panel.
> Windows XP: Click Start, and then click Control Panel.
> 2. Double-click Scheduled Tasks.
> 3. Click Advanced, and then click Start Using Task Scheduler.
> 4. Close the Task Scheduler.
>
> To reinstall NAV:
> 1. To reinstall NAV, follow the instructions in the document that
> applies to your version of NAV:
> If only NAV was installed:
> How to install Norton AntiVirus 2002 from the CD
> How to install a copy of Norton AntiVirus that was downloaded from
> Digital River
> If NAV was installed as a part of NSW, then see the document How
> to install Norton SystemWorks 2002.
> 2. Follow the prompts during the installation.
> 3. Restart the computer when prompted.
>
>
> -------------------------------------------------------------------
> -------------
>
> Product(s): Norton AntiVirus 2002
> Operating Systems(s): Windows XP
> Document ID: 2002032015134906
> Date Created: 03/20/2002
> Last Modified: 03/29/2002
> ~~~~
> Mike ~ It is a good day if I learned something new.
> Editor MikesWhatsNews see a sample on my web page
> http://www3.telus.net/mikebike
> <mikeswhatsnews-request@xxxxxxxxxxxxx?Subject=subscribe>
> See my Anti-Virus pages ~ http://virusinfo.hackfix.org
>
> *********** REPLY SEPARATOR ***********
>
> On 08/07/2002 at 8:16 AM John hircock wrote:
>
> Dear Mike Greetings. I put it in no worries and ran it. It worked
> but I was
> still unable to go on. went in after thgat and I was able to
> download a
> file but not install. I think it is a file of 1831 kb because I
> see the same
> figure every time. It goes through the procedure and informs me
> that it wll
> take a few minutes etc. Every time I se it download but it will
> not install.
> Thank you Mike. John.
> ----- Original Message -----
> From: Mike <mikebike@xxxxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Monday, July 08, 2002 2:32 AM
> Subject: -=PCTechTalk=- Re: What to do?
>
>
>
>
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