Sophie, There are still bad things on the puter. BHO's, possibly a porn dialer program... There is a program she could run called Hijackthis I can send you or you can download from here http://www.spywareinfo.com/~merijn/downloads.html What OS does she have & what spyware, etc. programs? You must be very careful deleting what you find w/hijackthis. After the puter is cleaned up there are several programs to install that will keep this from happening again. First things first though. Email me personal if you need the hijackthis or if you want someone to look at your hijackthis results. From: "Sophie" > Still having trouble with my friends computer ......... She had several viruses which I have fixed and put on a virus checker ... AVG and set up a firewall for her. 1st problem is that I can't access her control panel ..... It comes up as "Access to Specified file denied" and the 2nd problem is that under her favourites folder on the web comes up with porn sites ..... she deletes them and then when she checks back ..... they are back in her favourites folder again ........ she is the only one using her computer at the moment. Regards, John Durham (list moderator) <http://modecideas.com/contact.html?sig> Freelists login at //www.freelists.org/cgi-bin/lsg2.cgi List archives at //www.freelists.org/archives/pchelpers PC-HELPERS list subscribe/unsub at http://modecideas.com/discuss.htm?sig Good advice is like good paint- it only works if applied.