[mac4theblind] Re: Macbook air problems opinions please?

  • From: Sarah k Alawami <marrie12@xxxxxxxxx>
  • To: mack for the blind list blind list <mac4theblind@xxxxxxxxxxxxx>
  • Date: Tue, 30 Jun 2015 16:04:26 -0700

Thats cool cool! I wonder if you had a hardware issue that was making it act
all oddly.

Well have fun learning the mac. I'm working on some other materials that should
be released in October or so of this year.

On Jun 30, 2015, at 3:31 PM, gracewellness@xxxxxxxxxxxxxx wrote:

I replaced my macbook air and now all works fine. Thanks everybody for your
opinions.
Rena


----- Original Message ----- From: "John Panarese" <john@xxxxxxxxxxxxxxxxxx>
To: <mac4theblind@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2015 3:16 PM
Subject: [mac4theblind] Re: Macbook air problems opinions please?


If Apple thinks something is wrong, then I would go with the experts.


Take Care

John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, john@xxxxxxxxxxxxxxxxxx
Website, http://www.macfortheblind.com

APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer

AUTHORIZED APPLE STORE BUSINESS AFFILIATE

MAC and iOS VOICEOVER TRAINING AND SUPPORT



On Jun 26, 2015, at 1:21 PM, <gracewellness@xxxxxxxxxxxxxx>
<gracewellness@xxxxxxxxxxxxxx> wrote:

The windows pc was checked by a technician, and yes, it had a problem, so I
changed it.
Now I called Apple, and they agree that something is wrong.

----- Original Message ----- From: "george b" <gbmagoo@xxxxxxxxxxxx>
To: <mac4theblind@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2015 10:35 AM
Subject: [mac4theblind] Re: Macbook air problems opinions please?


Also do you think it could be operator error, since it was stated had the
same issue with a windows computer a while back? Maybe they need a power
surge protector to protect the device.

-----Original Message-----
From: mac4theblind-bounce@xxxxxxxxxxxxx
[mailto:mac4theblind-bounce@xxxxxxxxxxxxx] On Behalf Of John Panarese
Sent: Friday, June 26, 2015 07:04
To: mac4theblind@xxxxxxxxxxxxx
Subject: [mac4theblind] Re: Macbook air problems opinions please?

Again, it could have been the product of any number or even one single
thing. That’s why I suggest seeing what happens for a few weeks. If strange
things like that continue to happen and you are certain it’s not a case of
an inadvertent keystroke or operation, then taking it back to Apple to
exchange it might be in order. With a new system, though, and when someone
is learning both that system and the screen reader, you have to be patient
and understand that user error certainly occurs. God knows how many times I
did it in the beginning with my old iBook G4 with VO and Tiger.


Take Care

John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, john@xxxxxxxxxxxxxxxxxx
Website, http://www.macfortheblind.com

APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer

AUTHORIZED APPLE STORE BUSINESS AFFILIATE

MAC and iOS VOICEOVER TRAINING AND SUPPORT



On Jun 26, 2015, at 8:07 AM, <gracewellness@xxxxxxxxxxxxxx>
<gracewellness@xxxxxxxxxxxxxx> wrote:

I called Apple before having this problem and they walked me through
setting up the computer, but 2 days later everything was lost. It's
impossible that I could change the settings while practicing with the
keyboard because it was in training mode. Some years ago something similar
happened with a Windows computer. I don't want to run the risk, so I will
change it.

----- Original Message ----- From: Sarah k Alawami
To: mack for the blind list blind list
Sent: Thursday, June 25, 2015 3:54 PM
Subject: [mac4theblind] Re: Macbook air problems opinions please?

Actually if you call apple accessibility you might have better luck. They
can walk you through setting up your mac, as they kow voice over well, or
they should anyway.

Takecare.

Sarah k Alawami: Owner of Alawami Productions, where quality is key.
Check us out at http://alawamiproductions.com

On Jun 25, 2015, at 12:22 PM, David hilbert poehlman
<poehlman1@xxxxxxxxxxx> wrote:

this MacBook airs are the new one it is uncommon for setting to be lost
but it might be possible that your indexes are corrupted just continue to
try and restart it talk to Apple about it do not return it unless they
tell you to


-- Jonnie Appleseed With His Hands-on Technolog(eye)s touching the
internet reducing technology's disabilities one byte at a time

On Jun 25, 2015, at 14:00, John Panarese <john@xxxxxxxxxxxxxxxxxx> wrote:

I would try setting it up again and seeing what happens. You have time
before you can still return it if necessary. It could be several things,
but my feeling it is all software. It could be during the indexing of
spotlight or some background process. I’d give it a little time and
watch it closely.


Take Care

John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, john@xxxxxxxxxxxxxxxxxx
Website, http://www.macfortheblind.com

APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer

AUTHORIZED APPLE STORE BUSINESS AFFILIATE

MAC and iOS VOICEOVER TRAINING AND SUPPORT



On Jun 25, 2015, at 1:52 PM, <gracewellness@xxxxxxxxxxxxxx>
<gracewellness@xxxxxxxxxxxxxx> wrote:

Yes, I tried, but nothing happened. When I turned it on again, several
settings were changed. This is my first Apple computer, and I don't know
how to fix this. I'm concerned about getting a computer that doesn't
work properly for any reason.


----- Original Message ----- From: "John Panarese"
<john@xxxxxxxxxxxxxxxxxx>
To: <mac4theblind@xxxxxxxxxxxxx>
Sent: Thursday, June 25, 2015 1:47 PM
Subject: [mac4theblind] Re: Macbook air problems opinions please?


I would try setting it up again and seeing what happens. You have time
before you can still return it if necessary. It could be several things,
but my feeling it is all software. It could be during the indexing of
spotlight or some background process. I’d give it a little time and
watch it closely.


Take Care

John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, john@xxxxxxxxxxxxxxxxxx
Website, http://www.macfortheblind.com

APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer

AUTHORIZED APPLE STORE BUSINESS AFFILIATE

MAC and iOS VOICEOVER TRAINING AND SUPPORT



On Jun 25, 2015, at 1:52 PM, <gracewellness@xxxxxxxxxxxxxx>
<gracewellness@xxxxxxxxxxxxxx> wrote:

Yes, I tried, but nothing happened. When I turned it on again, several
settings were changed. This is my first Apple computer, and I don't know
how to fix this. I'm concerned about getting a computer that doesn't
work properly for any reason.


----- Original Message ----- From: "John Panarese"
<john@xxxxxxxxxxxxxxxxxx>
To: <mac4theblind@xxxxxxxxxxxxx>
Sent: Thursday, June 25, 2015 1:47 PM
Subject: [mac4theblind] Re: Macbook air problems opinions please?


This sounds like software and not a hardware issue. When VoiceOver cut
out, did you try toggling off and then back on VoiceOver?


Take Care

John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, john@xxxxxxxxxxxxxxxxxx
Website, http://www.macfortheblind.com

APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer

AUTHORIZED APPLE STORE BUSINESS AFFILIATE

MAC and iOS VOICEOVER TRAINING AND SUPPORT



On Jun 25, 2015, at 1:31 PM, Jamie Pauls <jamie.pauls@xxxxxxxxxx> wrote:

I haven't experienced what you are describing, but returning the
computer seems a bit extreme to me. Unless I am missing something here
it doesn't sound like a hardware problem at all.

Sent from my iPhone

On Jun 25, 2015, at 12:04 PM, gracewellness@xxxxxxxxxxxxxx wrote:

Hello,

Today, while I was practicing keyboard commands using VO-k, the
computer suddenly stopped speaking. I had to turn it off, and when I
turned it on again, it had lost the settings I changed: for instance,
voice over was not activated, it asked me for a password, voice over
spoke rapidly again, etc.
I'm going to return it to the store because I can't trust a computer
that changes the setting by itself. I bought it last week.
Now, my question is: would be wise to buy another macbook air, or is
better to choose another model? Are all mac computers equally good, or
some are better than others?
Thanks for any suggestions,
Rena

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