[amayausers] Re: HoopTech question 6.5x7 window

Given wendy's past posting here, I think that was not the case.

Thank you for you detailed response jeff...

On Thu, 4 Nov 2004 11:51 am, Jeff Banks wrote:
> Hi John,
>
>  No, Melco has no plans I know of to develop a clamping system. Perhaps 
> we
> should? Currently we are looking into the Hoop Tech system. We will 
> make the
> hoop definition for it, but what happens when a user selects the wrong 
> hoop
> by accident? Are we then liable for damage because we endorsed it and
> supplied you with the hoop specs for it? My own personal opinion, and 
> not
> that of Melco, is that the current clamping system from Hoop Tech 
> should not
> be used on any machine in its current state. Melco machines are not the 
> only
> machines it can do damage to, and the Amaya is not the only Melco 
> machine it
> can do damage to. The height of this hoop exceeds the clearance on 
> almost
> all commercial machines and it is very heavy. The weight alone makes it
> something that caution should be used when used on most machines.
>
>  The mechanics and movements of hoops on machines are done by motors 
> that
> have electronics to move them and stop them so that there is no give or
> movement that will cause registration problems when sewing. Unless the
> machine is designed around using clamping systems or hoops with weights 
> of
> this type then damage to motors, mechanics that move the hoops, and
> electronics that drive the movements can also be damaged. There are 
> many
> things to consider.
>
>  Perhaps I got a little over zealous, but then again it seems to me 
> Wendy
> was using this forum to slam Melco for something that is not in their
> control, or use it to put pressure on Melco for help to use something 
> we
> have not tested nor have we supplied users instructions on its proper 
> use.
> Don't get me wrong, sometimes we deserve to take some heat, but when we
> don't I also feel we have the right to say so.
>
>  Jeff Banks
>  Melco Embroidery Systems
>
>
> ----- Original Message -----
> From: "John Yaglenski" <john@xxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Thursday, November 04, 2004 8:30 AM
> Subject: [amayausers] Re: HoopTech question 6.5x7 window
>
>
>>  Another question.... Why doesn't melco offer a hoop like this.  Are 
>> they
>>  working on anything similar?
>>
>>  Jeff, your questions and responses are all legitimate, but there
>>  definately is a need for this type of product as wendy explained.
>>
>>  I don't think its fair to hammer her like that.
>>
>>
>>
>>  On Thu, 4 Nov 2004 10:08 am, Jeff Banks wrote:
>>>  Wendy,
>>>
>>>   Melco is currently working on the Hoop Definition for this hoop. When
>>>  it is
>>>  complete, and testing done to insure other factors may not cause 
>>> damage
>>>  as
>>>  well, it will be released. To be honest with you, I feel there are
>>>  issues
>>>  that should be corrected and re-designed before use on ANY machine.
>>>
>>>   Perhaps other questions to ask are, why did Hoop Tech not approach
>>>  Melco
>>>  BEFORE they released it and ask for the definition so they could 
>>> supply
>>>  it
>>>  with the hoop when sold to a Melco customer? Why are they not
>>>  responsible
>>>  for damage to the machine because they are selling you a device that
>>>  can
>>>  cause damage if not used properly used, and not supplying you with the
>>>  information to use it properly! Why did Hoop Tech NOT TEST it and
>>>  perhaps
>>>  include a warning about its use? Why does it become Melco's
>>>  responsibility
>>>  to protect you from 3 rd party attachments? Why is it Melco's
>>>  responsibility
>>>  to make their machine compatible to a 3rd party device in ANY way at
>>>  all?
>>>  Melco had no input to Hoop Tech on its compatibility, usability,
>>>  cautions,
>>>  design, etc. to make it usable on the Amaya machine. Melco was not
>>>  asked if
>>>  it would work properly without damage to the machine, nor if it would
>>>  be an
>>>  acceptable device. What about its weight and running at high speeds
>>>  etc.?
>>>  there are many factors involved. I feel it is very irresponsible for
>>>  any
>>>  company to release a device of this kind without these answers before
>>>  hand.
>>>
>>>  Jeff Banks
>>>   Melco Embroidery Systems
>>>
>>>
>>>
>>>  ----- Original Message -----
>>>  From: "wl solomonson" <wlsolomonson@xxxxxxxxxxx>
>>>  To: <amayausers@xxxxxxxxxxxxx>
>>>  Sent: Thursday, November 04, 2004 7:14 AM
>>>  Subject: [amayausers] Re: HoopTech question 6.5x7 window
>>>
>>>
>>>>   Frank & Ed & any other Melco person out there,
>>>>   Why doesn't Melco resolve the issue by endorsing HoopTech and
>>>>  providing
>>>>   the
>>>>   hoop setup definitions like they do for Fast Frames? Seems to me this
>>>>   would
>>>>   prevent the needlecase problem as well as giving those of us in the
>>>>   industry
>>>>   an opportunity to use the HoopTech and prevent repetitive stress on
>>>>  our
>>>>   hands from hooping those "hard to hoop" items.  Or is there another
>>>>  reason
>>>>   this in not done? I'm going to call and ask why, hopefully someone 
>>>> can
>>>>   give
>>>>   me a logical answer.
>>>>   Wendy
>>>>   Itchin' To Stitch
>>>>   MN
>>>>
>>>>>  From: "frank davis" <fadavis@xxxxxxxxxxxx>
>>>>>  Reply-To: amayausers@xxxxxxxxxxxxx
>>>>>  To: <amayausers@xxxxxxxxxxxxx>
>>>>>  Subject: [amayausers] Re: HoopTech question 6.5x7 window
>>>>>  Date: Wed, 3 Nov 2004 21:47:30 -0500
>>>>>
>>>>>  Wendy
>>>>>  Melco strongly recommends against Hoop Tech.  I was in Denver last 
>>>>> week
>>>>>  and
>>>>>  a machine came in that slammed the needle case with a Hoop Tech.  The
>>>>>  needle
>>>>>  case had to be replaced.  $2100 plus labor.  Be careful using it.
>>>>>
>>>>>  Frank
>>>>>  Force Ten Embroidery
>>>>>  Amaya Tech & owner
>>>>>  ----- Original Message -----
>>>>>  From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
>>>>>  To: <amayausers@xxxxxxxxxxxxx>
>>>>>  Sent: Wednesday, November 03, 2004 10:43 AM
>>>>>  Subject: [amayausers] HoopTech question 6.5x7 window
>>>>>
>>>>>
>>>>>   > Ed,
>>>>>   > Thanks for the words of advice. I actually know another Amaya user
>>>>>  that
>>>>>   > had
>>>>>   > the needle case "accident". Some how he was able to fix it himself.
>>>>>   > Because
>>>>>   > of his words of warning I am extremely careful when I use the
>>>>>  HoopTech
>>>>>  on
>>>>>   > my
>>>>>   > machine thus my request for the offsets on the large window. I 
>>>>> don't
>>>>>  want
>>>>>   > to
>>>>>   > make a mistake and calculate something that isn't right and oops,
>>>>>  there
>>>>>   > goes
>>>>>   > the needlecase. The hoop setup directions in the Amaya user manual
>>>>>  are
>>>>>  too
>>>>>   > vague for me and I guess if what you say is acurate no one at Melco
>>>>>   > will
>>>>>   > be
>>>>>   > willing to help me either. Unfortunately this happens an awful lot
>>>>>  when
>>>>>   > consumers make an expensive purchase, there is always a loophole
>>>>>  so the
>>>>>   > company doesn't have to stand behind a product. I guess this is
>>>>>  where
>>>>>  the
>>>>>   > buyer beware warning comes in to play.   No one responded to my
>>>>>  request
>>>>>   > for
>>>>>   > the offsets so I'm stuck using a hoop for this job and that is
>>>>>  another
>>>>>   > issue
>>>>>   > altogether!
>>>>>   > Wendy
>>>>>   > Itchin' To Stitch
>>>>>   > MN
>>>>>   >
>>>>>   > ----- Original Message -----
>>>>>   > From: "E. Orantes" <e3m@xxxxxxx>
>>>>>   > To: <amayausers@xxxxxxxxxxxxx>
>>>>>   > Sent: Wednesday, November 03, 2004 9:02 AM
>>>>>   > Subject: [amayausers] Re: 2 questions
>>>>>   >
>>>>>   >
>>>>>   >> Wendy,
>>>>>   >> Although the HoopTech (yellow) hooping system is a wonderful
>>>>>  tool, you
>>>>>   > must
>>>>>   >> be very aware of what you are about to embark upon.  By no 
>>>>> means is
>>>>>  this
>>>>>   > to
>>>>>   >> scare you into not using it but be very cautious when you do...
>>>>>   >> First off, I have heard that this Hooptech system (and any
>>>>>  knock-off's
>>>>>   > like
>>>>>   >> it) are not authorized Melco hoops and if any damage results to
>>>>>  your
>>>>>   >> Amaya
>>>>>   >> because of it, you will instantly void your warranty.  (Please
>>>>>  verify
>>>>>  for
>>>>>   >> yourself with Melco as this is simply what I heard).
>>>>>   >> Now, what damage am I speaking of????  If I remember correctly,
>>>>>  that
>>>>>   >> hooping system has a "Y" offset of -3 inches.  What this means is
>>>>>  that
>>>>>  if
>>>>>   >> you don't set up the hoops for this system correctly, or possibly
>>>>>  forget
>>>>>   > to
>>>>>   >> tell your Amaya you are using a hoop with the correct settings,
>>>>>  then
>>>>>  what
>>>>>   >> could possibly happen, and has happened to a few people I know, is
>>>>>   >> that
>>>>>   > when
>>>>>   >> you do something like "hoop center", the machine drives the 
>>>>> hoop to
>>>>>  what
>>>>>   > it
>>>>>   >> knows to be the normal hoop center.  But because of the large
>>>>>  size of
>>>>>   >> this
>>>>>   >> hooping system and the fact that there is a negative "Y" offset,
>>>>>  the
>>>>>  hoop
>>>>>   >> may in fact be driven forward into the back of your needle 
>>>>> case and
>>>>>  push
>>>>>   > it
>>>>>   >> off of it's support rails.  This is definitely not a good 
>>>>> thing and
>>>>>  will
>>>>>   >> require somewhere in the neighborhood of about $1000 or more 
>>>>> out of
>>>>>  your
>>>>>   >> pocket to have a technician fix.  Sometimes the damage may be so
>>>>>  much
>>>>>   >> that
>>>>>   >> an entire new needle case will be needed.
>>>>>   >> The rule of thumb for this, and other hoops like them are to never
>>>>>  power
>>>>>   >> your machine, up or down, with this device on your machine.  You
>>>>>  also
>>>>>   >> must
>>>>>   >> verify, and adjust if necessary, the height of the hoop so 
>>>>> that the
>>>>>  hoops
>>>>>   >> are not too high off the needle plate.  Ultimately, with every
>>>>>  hoop,
>>>>>  the
>>>>>   >> fabric is supposed to ride on the surface of the needle plate as
>>>>>  you
>>>>>  sew.
>>>>>   >> Otherwise flagging will result.  Since this device was created to
>>>>>  fit
>>>>>   >> just
>>>>>   >> about all machines, you must take it upon yourself to make sure
>>>>>  that
>>>>>   >> it
>>>>>   >> is
>>>>>   >> set correctly to your machine.
>>>>>   >> With that said, if you do everything you're supposed to and are a
>>>>>   >> cautious
>>>>>   >> individual, this is an incredible tool and allows you to
>>>>>  embroider a
>>>>>   >> great
>>>>>   >> number of items you ordinarily wouldn't have been able to hoop
>>>>>  before.
>>>>>  I
>>>>>   > am
>>>>>   >> an advocate of the hooptech system, but I just hate to see
>>>>>  accidents
>>>>>   > happen.
>>>>>   >> Best of luck to you.
>>>>>   >> Ed Orantes
>>>>>   >> Amaya Tech & Owner
>>>>>   >> New Orleans, La.
>>>>>   >> 504-258-6260
>>>>>   >>
>>>>>   >>
>>>>>   >> -----Original Message-----
>>>>>   >> From: amayausers-bounce@xxxxxxxxxxxxx
>>>>>   >> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Itchin To
>>>>>  Stitch
>>>>>   >> Sent: Monday, October 25, 2004 9:17 PM
>>>>>   >> To: Amaya User Group
>>>>>   >> Subject: [amayausers] 2 questions
>>>>>   >>
>>>>>   >>
>>>>>   >> Tonight when I turned on my machine and it moved to needle 9
>>>>>  there was
>>>>>  a
>>>>>   >> loud snapping noise. When I moved the needle case back and 
>>>>> forth it
>>>>>  made
>>>>>   > the
>>>>>   >> same noise as it went past needle #11. I couldn't see anything
>>>>>  obvious
>>>>>   > that
>>>>>   >> was causing the noise so I turned the machine off and then
>>>>>  powered it
>>>>>  up
>>>>>   >> again. Again the same snapping noise and then the noise
>>>>>  disappeared.
>>>>>  The
>>>>>   >> machine was sewing fine last Tuesday when I last used it and I
>>>>>  had no
>>>>>   >> obvious problems with it. Any ideas on this one????
>>>>>   >> 2nd question ----- Does anyone use the 7.5"x6" HoopTech window on
>>>>>   >> their
>>>>>   >> Amaya? I bought one at the ISS in Atlanta last week and would
>>>>>  like to
>>>>>  get
>>>>>   >> the hoop setup dimensions if anyone is willing to share.
>>>>>   >> Thanks!
>>>>>   >> Wendy
>>>>>   >> Itchin' To Stitch
>>>>>   >> MN
>>>>>   >>
>>>>>   >>
>>>>>   >>
>>>>>   >>
>>>>>   >
>>>>>   >
>>>>>   >
>>>>>
>>>>>
>>>>>
>>>>
>>>>   _________________________________________________________________
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>>>>  tools and
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>>>>
>>  ----
>>  John Yaglenski
>>  President/Chief Executive Officer
>>  Levelbest Communications
>>
>>  i: http://www.levelbest.com
>>  e: john@xxxxxxxxxxxxx
>>
>>  active website design . web hosting . content driven websites
>>
----
John Yaglenski
President/Chief Executive Officer
Levelbest Communications

i: http://www.levelbest.com
e: john@xxxxxxxxxxxxx

active website design . web hosting . content driven websites

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