[amayausers] Re: HoopTech question 6.5x7 window
- From: John Yaglenski <john@xxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Thu, 4 Nov 2004 11:52:51 -0500
Given wendy's past posting here, I think that was not the case.
Thank you for you detailed response jeff...
On Thu, 4 Nov 2004 11:51 am, Jeff Banks wrote:
> Hi John,
>
> No, Melco has no plans I know of to develop a clamping system. Perhaps
> we
> should? Currently we are looking into the Hoop Tech system. We will
> make the
> hoop definition for it, but what happens when a user selects the wrong
> hoop
> by accident? Are we then liable for damage because we endorsed it and
> supplied you with the hoop specs for it? My own personal opinion, and
> not
> that of Melco, is that the current clamping system from Hoop Tech
> should not
> be used on any machine in its current state. Melco machines are not the
> only
> machines it can do damage to, and the Amaya is not the only Melco
> machine it
> can do damage to. The height of this hoop exceeds the clearance on
> almost
> all commercial machines and it is very heavy. The weight alone makes it
> something that caution should be used when used on most machines.
>
> The mechanics and movements of hoops on machines are done by motors
> that
> have electronics to move them and stop them so that there is no give or
> movement that will cause registration problems when sewing. Unless the
> machine is designed around using clamping systems or hoops with weights
> of
> this type then damage to motors, mechanics that move the hoops, and
> electronics that drive the movements can also be damaged. There are
> many
> things to consider.
>
> Perhaps I got a little over zealous, but then again it seems to me
> Wendy
> was using this forum to slam Melco for something that is not in their
> control, or use it to put pressure on Melco for help to use something
> we
> have not tested nor have we supplied users instructions on its proper
> use.
> Don't get me wrong, sometimes we deserve to take some heat, but when we
> don't I also feel we have the right to say so.
>
> Jeff Banks
> Melco Embroidery Systems
>
>
> ----- Original Message -----
> From: "John Yaglenski" <john@xxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Thursday, November 04, 2004 8:30 AM
> Subject: [amayausers] Re: HoopTech question 6.5x7 window
>
>
>> Another question.... Why doesn't melco offer a hoop like this. Are
>> they
>> working on anything similar?
>>
>> Jeff, your questions and responses are all legitimate, but there
>> definately is a need for this type of product as wendy explained.
>>
>> I don't think its fair to hammer her like that.
>>
>>
>>
>> On Thu, 4 Nov 2004 10:08 am, Jeff Banks wrote:
>>> Wendy,
>>>
>>> Melco is currently working on the Hoop Definition for this hoop. When
>>> it is
>>> complete, and testing done to insure other factors may not cause
>>> damage
>>> as
>>> well, it will be released. To be honest with you, I feel there are
>>> issues
>>> that should be corrected and re-designed before use on ANY machine.
>>>
>>> Perhaps other questions to ask are, why did Hoop Tech not approach
>>> Melco
>>> BEFORE they released it and ask for the definition so they could
>>> supply
>>> it
>>> with the hoop when sold to a Melco customer? Why are they not
>>> responsible
>>> for damage to the machine because they are selling you a device that
>>> can
>>> cause damage if not used properly used, and not supplying you with the
>>> information to use it properly! Why did Hoop Tech NOT TEST it and
>>> perhaps
>>> include a warning about its use? Why does it become Melco's
>>> responsibility
>>> to protect you from 3 rd party attachments? Why is it Melco's
>>> responsibility
>>> to make their machine compatible to a 3rd party device in ANY way at
>>> all?
>>> Melco had no input to Hoop Tech on its compatibility, usability,
>>> cautions,
>>> design, etc. to make it usable on the Amaya machine. Melco was not
>>> asked if
>>> it would work properly without damage to the machine, nor if it would
>>> be an
>>> acceptable device. What about its weight and running at high speeds
>>> etc.?
>>> there are many factors involved. I feel it is very irresponsible for
>>> any
>>> company to release a device of this kind without these answers before
>>> hand.
>>>
>>> Jeff Banks
>>> Melco Embroidery Systems
>>>
>>>
>>>
>>> ----- Original Message -----
>>> From: "wl solomonson" <wlsolomonson@xxxxxxxxxxx>
>>> To: <amayausers@xxxxxxxxxxxxx>
>>> Sent: Thursday, November 04, 2004 7:14 AM
>>> Subject: [amayausers] Re: HoopTech question 6.5x7 window
>>>
>>>
>>>> Frank & Ed & any other Melco person out there,
>>>> Why doesn't Melco resolve the issue by endorsing HoopTech and
>>>> providing
>>>> the
>>>> hoop setup definitions like they do for Fast Frames? Seems to me this
>>>> would
>>>> prevent the needlecase problem as well as giving those of us in the
>>>> industry
>>>> an opportunity to use the HoopTech and prevent repetitive stress on
>>>> our
>>>> hands from hooping those "hard to hoop" items. Or is there another
>>>> reason
>>>> this in not done? I'm going to call and ask why, hopefully someone
>>>> can
>>>> give
>>>> me a logical answer.
>>>> Wendy
>>>> Itchin' To Stitch
>>>> MN
>>>>
>>>>> From: "frank davis" <fadavis@xxxxxxxxxxxx>
>>>>> Reply-To: amayausers@xxxxxxxxxxxxx
>>>>> To: <amayausers@xxxxxxxxxxxxx>
>>>>> Subject: [amayausers] Re: HoopTech question 6.5x7 window
>>>>> Date: Wed, 3 Nov 2004 21:47:30 -0500
>>>>>
>>>>> Wendy
>>>>> Melco strongly recommends against Hoop Tech. I was in Denver last
>>>>> week
>>>>> and
>>>>> a machine came in that slammed the needle case with a Hoop Tech. The
>>>>> needle
>>>>> case had to be replaced. $2100 plus labor. Be careful using it.
>>>>>
>>>>> Frank
>>>>> Force Ten Embroidery
>>>>> Amaya Tech & owner
>>>>> ----- Original Message -----
>>>>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
>>>>> To: <amayausers@xxxxxxxxxxxxx>
>>>>> Sent: Wednesday, November 03, 2004 10:43 AM
>>>>> Subject: [amayausers] HoopTech question 6.5x7 window
>>>>>
>>>>>
>>>>> > Ed,
>>>>> > Thanks for the words of advice. I actually know another Amaya user
>>>>> that
>>>>> > had
>>>>> > the needle case "accident". Some how he was able to fix it himself.
>>>>> > Because
>>>>> > of his words of warning I am extremely careful when I use the
>>>>> HoopTech
>>>>> on
>>>>> > my
>>>>> > machine thus my request for the offsets on the large window. I
>>>>> don't
>>>>> want
>>>>> > to
>>>>> > make a mistake and calculate something that isn't right and oops,
>>>>> there
>>>>> > goes
>>>>> > the needlecase. The hoop setup directions in the Amaya user manual
>>>>> are
>>>>> too
>>>>> > vague for me and I guess if what you say is acurate no one at Melco
>>>>> > will
>>>>> > be
>>>>> > willing to help me either. Unfortunately this happens an awful lot
>>>>> when
>>>>> > consumers make an expensive purchase, there is always a loophole
>>>>> so the
>>>>> > company doesn't have to stand behind a product. I guess this is
>>>>> where
>>>>> the
>>>>> > buyer beware warning comes in to play. No one responded to my
>>>>> request
>>>>> > for
>>>>> > the offsets so I'm stuck using a hoop for this job and that is
>>>>> another
>>>>> > issue
>>>>> > altogether!
>>>>> > Wendy
>>>>> > Itchin' To Stitch
>>>>> > MN
>>>>> >
>>>>> > ----- Original Message -----
>>>>> > From: "E. Orantes" <e3m@xxxxxxx>
>>>>> > To: <amayausers@xxxxxxxxxxxxx>
>>>>> > Sent: Wednesday, November 03, 2004 9:02 AM
>>>>> > Subject: [amayausers] Re: 2 questions
>>>>> >
>>>>> >
>>>>> >> Wendy,
>>>>> >> Although the HoopTech (yellow) hooping system is a wonderful
>>>>> tool, you
>>>>> > must
>>>>> >> be very aware of what you are about to embark upon. By no
>>>>> means is
>>>>> this
>>>>> > to
>>>>> >> scare you into not using it but be very cautious when you do...
>>>>> >> First off, I have heard that this Hooptech system (and any
>>>>> knock-off's
>>>>> > like
>>>>> >> it) are not authorized Melco hoops and if any damage results to
>>>>> your
>>>>> >> Amaya
>>>>> >> because of it, you will instantly void your warranty. (Please
>>>>> verify
>>>>> for
>>>>> >> yourself with Melco as this is simply what I heard).
>>>>> >> Now, what damage am I speaking of???? If I remember correctly,
>>>>> that
>>>>> >> hooping system has a "Y" offset of -3 inches. What this means is
>>>>> that
>>>>> if
>>>>> >> you don't set up the hoops for this system correctly, or possibly
>>>>> forget
>>>>> > to
>>>>> >> tell your Amaya you are using a hoop with the correct settings,
>>>>> then
>>>>> what
>>>>> >> could possibly happen, and has happened to a few people I know, is
>>>>> >> that
>>>>> > when
>>>>> >> you do something like "hoop center", the machine drives the
>>>>> hoop to
>>>>> what
>>>>> > it
>>>>> >> knows to be the normal hoop center. But because of the large
>>>>> size of
>>>>> >> this
>>>>> >> hooping system and the fact that there is a negative "Y" offset,
>>>>> the
>>>>> hoop
>>>>> >> may in fact be driven forward into the back of your needle
>>>>> case and
>>>>> push
>>>>> > it
>>>>> >> off of it's support rails. This is definitely not a good
>>>>> thing and
>>>>> will
>>>>> >> require somewhere in the neighborhood of about $1000 or more
>>>>> out of
>>>>> your
>>>>> >> pocket to have a technician fix. Sometimes the damage may be so
>>>>> much
>>>>> >> that
>>>>> >> an entire new needle case will be needed.
>>>>> >> The rule of thumb for this, and other hoops like them are to never
>>>>> power
>>>>> >> your machine, up or down, with this device on your machine. You
>>>>> also
>>>>> >> must
>>>>> >> verify, and adjust if necessary, the height of the hoop so
>>>>> that the
>>>>> hoops
>>>>> >> are not too high off the needle plate. Ultimately, with every
>>>>> hoop,
>>>>> the
>>>>> >> fabric is supposed to ride on the surface of the needle plate as
>>>>> you
>>>>> sew.
>>>>> >> Otherwise flagging will result. Since this device was created to
>>>>> fit
>>>>> >> just
>>>>> >> about all machines, you must take it upon yourself to make sure
>>>>> that
>>>>> >> it
>>>>> >> is
>>>>> >> set correctly to your machine.
>>>>> >> With that said, if you do everything you're supposed to and are a
>>>>> >> cautious
>>>>> >> individual, this is an incredible tool and allows you to
>>>>> embroider a
>>>>> >> great
>>>>> >> number of items you ordinarily wouldn't have been able to hoop
>>>>> before.
>>>>> I
>>>>> > am
>>>>> >> an advocate of the hooptech system, but I just hate to see
>>>>> accidents
>>>>> > happen.
>>>>> >> Best of luck to you.
>>>>> >> Ed Orantes
>>>>> >> Amaya Tech & Owner
>>>>> >> New Orleans, La.
>>>>> >> 504-258-6260
>>>>> >>
>>>>> >>
>>>>> >> -----Original Message-----
>>>>> >> From: amayausers-bounce@xxxxxxxxxxxxx
>>>>> >> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Itchin To
>>>>> Stitch
>>>>> >> Sent: Monday, October 25, 2004 9:17 PM
>>>>> >> To: Amaya User Group
>>>>> >> Subject: [amayausers] 2 questions
>>>>> >>
>>>>> >>
>>>>> >> Tonight when I turned on my machine and it moved to needle 9
>>>>> there was
>>>>> a
>>>>> >> loud snapping noise. When I moved the needle case back and
>>>>> forth it
>>>>> made
>>>>> > the
>>>>> >> same noise as it went past needle #11. I couldn't see anything
>>>>> obvious
>>>>> > that
>>>>> >> was causing the noise so I turned the machine off and then
>>>>> powered it
>>>>> up
>>>>> >> again. Again the same snapping noise and then the noise
>>>>> disappeared.
>>>>> The
>>>>> >> machine was sewing fine last Tuesday when I last used it and I
>>>>> had no
>>>>> >> obvious problems with it. Any ideas on this one????
>>>>> >> 2nd question ----- Does anyone use the 7.5"x6" HoopTech window on
>>>>> >> their
>>>>> >> Amaya? I bought one at the ISS in Atlanta last week and would
>>>>> like to
>>>>> get
>>>>> >> the hoop setup dimensions if anyone is willing to share.
>>>>> >> Thanks!
>>>>> >> Wendy
>>>>> >> Itchin' To Stitch
>>>>> >> MN
>>>>> >>
>>>>> >>
>>>>> >>
>>>>> >>
>>>>> >
>>>>> >
>>>>> >
>>>>>
>>>>>
>>>>>
>>>>
>>>> _________________________________________________________________
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>>>>
>> ----
>> John Yaglenski
>> President/Chief Executive Officer
>> Levelbest Communications
>>
>> i: http://www.levelbest.com
>> e: john@xxxxxxxxxxxxx
>>
>> active website design . web hosting . content driven websites
>>
----
John Yaglenski
President/Chief Executive Officer
Levelbest Communications
i: http://www.levelbest.com
e: john@xxxxxxxxxxxxx
active website design . web hosting . content driven websites
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