[amayausers] Re: HoopTech question 6.5x7 window

Hi John,

 No, Melco has no plans I know of to develop a clamping system. Perhaps we 
should? Currently we are looking into the Hoop Tech system. We will make the 
hoop definition for it, but what happens when a user selects the wrong hoop 
by accident? Are we then liable for damage because we endorsed it and 
supplied you with the hoop specs for it? My own personal opinion, and not 
that of Melco, is that the current clamping system from Hoop Tech should not 
be used on any machine in its current state. Melco machines are not the only 
machines it can do damage to, and the Amaya is not the only Melco machine it 
can do damage to. The height of this hoop exceeds the clearance on almost 
all commercial machines and it is very heavy. The weight alone makes it 
something that caution should be used when used on most machines.

 The mechanics and movements of hoops on machines are done by motors that 
have electronics to move them and stop them so that there is no give or 
movement that will cause registration problems when sewing. Unless the 
machine is designed around using clamping systems or hoops with weights of 
this type then damage to motors, mechanics that move the hoops, and 
electronics that drive the movements can also be damaged. There are many 
things to consider.

 Perhaps I got a little over zealous, but then again it seems to me Wendy 
was using this forum to slam Melco for something that is not in their 
control, or use it to put pressure on Melco for help to use something we 
have not tested nor have we supplied users instructions on its proper use. 
Don't get me wrong, sometimes we deserve to take some heat, but when we 
don't I also feel we have the right to say so.

 Jeff Banks
 Melco Embroidery Systems


----- Original Message ----- 
From: "John Yaglenski" <john@xxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Thursday, November 04, 2004 8:30 AM
Subject: [amayausers] Re: HoopTech question 6.5x7 window


> Another question.... Why doesn't melco offer a hoop like this.  Are they
> working on anything similar?
>
> Jeff, your questions and responses are all legitimate, but there
> definately is a need for this type of product as wendy explained.
>
> I don't think its fair to hammer her like that.
>
>
>
> On Thu, 4 Nov 2004 10:08 am, Jeff Banks wrote:
>> Wendy,
>>
>>  Melco is currently working on the Hoop Definition for this hoop. When
>> it is
>> complete, and testing done to insure other factors may not cause damage
>> as
>> well, it will be released. To be honest with you, I feel there are
>> issues
>> that should be corrected and re-designed before use on ANY machine.
>>
>>  Perhaps other questions to ask are, why did Hoop Tech not approach
>> Melco
>> BEFORE they released it and ask for the definition so they could supply
>> it
>> with the hoop when sold to a Melco customer? Why are they not
>> responsible
>> for damage to the machine because they are selling you a device that
>> can
>> cause damage if not used properly used, and not supplying you with the
>> information to use it properly! Why did Hoop Tech NOT TEST it and
>> perhaps
>> include a warning about its use? Why does it become Melco's
>> responsibility
>> to protect you from 3 rd party attachments? Why is it Melco's
>> responsibility
>> to make their machine compatible to a 3rd party device in ANY way at
>> all?
>> Melco had no input to Hoop Tech on its compatibility, usability,
>> cautions,
>> design, etc. to make it usable on the Amaya machine. Melco was not
>> asked if
>> it would work properly without damage to the machine, nor if it would
>> be an
>> acceptable device. What about its weight and running at high speeds
>> etc.?
>> there are many factors involved. I feel it is very irresponsible for
>> any
>> company to release a device of this kind without these answers before
>> hand.
>>
>> Jeff Banks
>>  Melco Embroidery Systems
>>
>>
>>
>> ----- Original Message -----
>> From: "wl solomonson" <wlsolomonson@xxxxxxxxxxx>
>> To: <amayausers@xxxxxxxxxxxxx>
>> Sent: Thursday, November 04, 2004 7:14 AM
>> Subject: [amayausers] Re: HoopTech question 6.5x7 window
>>
>>
>>>  Frank & Ed & any other Melco person out there,
>>>  Why doesn't Melco resolve the issue by endorsing HoopTech and
>>> providing
>>>  the
>>>  hoop setup definitions like they do for Fast Frames? Seems to me this
>>>  would
>>>  prevent the needlecase problem as well as giving those of us in the
>>>  industry
>>>  an opportunity to use the HoopTech and prevent repetitive stress on
>>> our
>>>  hands from hooping those "hard to hoop" items.  Or is there another
>>> reason
>>>  this in not done? I'm going to call and ask why, hopefully someone can
>>>  give
>>>  me a logical answer.
>>>  Wendy
>>>  Itchin' To Stitch
>>>  MN
>>>
>>>> From: "frank davis" <fadavis@xxxxxxxxxxxx>
>>>> Reply-To: amayausers@xxxxxxxxxxxxx
>>>> To: <amayausers@xxxxxxxxxxxxx>
>>>> Subject: [amayausers] Re: HoopTech question 6.5x7 window
>>>> Date: Wed, 3 Nov 2004 21:47:30 -0500
>>>>
>>>> Wendy
>>>> Melco strongly recommends against Hoop Tech.  I was in Denver last week
>>>> and
>>>> a machine came in that slammed the needle case with a Hoop Tech.  The
>>>> needle
>>>> case had to be replaced.  $2100 plus labor.  Be careful using it.
>>>>
>>>> Frank
>>>> Force Ten Embroidery
>>>> Amaya Tech & owner
>>>> ----- Original Message -----
>>>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
>>>> To: <amayausers@xxxxxxxxxxxxx>
>>>> Sent: Wednesday, November 03, 2004 10:43 AM
>>>> Subject: [amayausers] HoopTech question 6.5x7 window
>>>>
>>>>
>>>>  > Ed,
>>>>  > Thanks for the words of advice. I actually know another Amaya user
>>>> that
>>>>  > had
>>>>  > the needle case "accident". Some how he was able to fix it himself.
>>>>  > Because
>>>>  > of his words of warning I am extremely careful when I use the
>>>> HoopTech
>>>> on
>>>>  > my
>>>>  > machine thus my request for the offsets on the large window. I don't
>>>> want
>>>>  > to
>>>>  > make a mistake and calculate something that isn't right and oops,
>>>> there
>>>>  > goes
>>>>  > the needlecase. The hoop setup directions in the Amaya user manual
>>>> are
>>>> too
>>>>  > vague for me and I guess if what you say is acurate no one at Melco
>>>>  > will
>>>>  > be
>>>>  > willing to help me either. Unfortunately this happens an awful lot
>>>> when
>>>>  > consumers make an expensive purchase, there is always a loophole
>>>> so the
>>>>  > company doesn't have to stand behind a product. I guess this is
>>>> where
>>>> the
>>>>  > buyer beware warning comes in to play.   No one responded to my
>>>> request
>>>>  > for
>>>>  > the offsets so I'm stuck using a hoop for this job and that is
>>>> another
>>>>  > issue
>>>>  > altogether!
>>>>  > Wendy
>>>>  > Itchin' To Stitch
>>>>  > MN
>>>>  >
>>>>  > ----- Original Message -----
>>>>  > From: "E. Orantes" <e3m@xxxxxxx>
>>>>  > To: <amayausers@xxxxxxxxxxxxx>
>>>>  > Sent: Wednesday, November 03, 2004 9:02 AM
>>>>  > Subject: [amayausers] Re: 2 questions
>>>>  >
>>>>  >
>>>>  >> Wendy,
>>>>  >> Although the HoopTech (yellow) hooping system is a wonderful
>>>> tool, you
>>>>  > must
>>>>  >> be very aware of what you are about to embark upon.  By no means is
>>>> this
>>>>  > to
>>>>  >> scare you into not using it but be very cautious when you do...
>>>>  >> First off, I have heard that this Hooptech system (and any
>>>> knock-off's
>>>>  > like
>>>>  >> it) are not authorized Melco hoops and if any damage results to
>>>> your
>>>>  >> Amaya
>>>>  >> because of it, you will instantly void your warranty.  (Please
>>>> verify
>>>> for
>>>>  >> yourself with Melco as this is simply what I heard).
>>>>  >> Now, what damage am I speaking of????  If I remember correctly,
>>>> that
>>>>  >> hooping system has a "Y" offset of -3 inches.  What this means is
>>>> that
>>>> if
>>>>  >> you don't set up the hoops for this system correctly, or possibly
>>>> forget
>>>>  > to
>>>>  >> tell your Amaya you are using a hoop with the correct settings,
>>>> then
>>>> what
>>>>  >> could possibly happen, and has happened to a few people I know, is
>>>>  >> that
>>>>  > when
>>>>  >> you do something like "hoop center", the machine drives the hoop to
>>>> what
>>>>  > it
>>>>  >> knows to be the normal hoop center.  But because of the large
>>>> size of
>>>>  >> this
>>>>  >> hooping system and the fact that there is a negative "Y" offset,
>>>> the
>>>> hoop
>>>>  >> may in fact be driven forward into the back of your needle case and
>>>> push
>>>>  > it
>>>>  >> off of it's support rails.  This is definitely not a good thing and
>>>> will
>>>>  >> require somewhere in the neighborhood of about $1000 or more out of
>>>> your
>>>>  >> pocket to have a technician fix.  Sometimes the damage may be so
>>>> much
>>>>  >> that
>>>>  >> an entire new needle case will be needed.
>>>>  >> The rule of thumb for this, and other hoops like them are to never
>>>> power
>>>>  >> your machine, up or down, with this device on your machine.  You
>>>> also
>>>>  >> must
>>>>  >> verify, and adjust if necessary, the height of the hoop so that the
>>>> hoops
>>>>  >> are not too high off the needle plate.  Ultimately, with every
>>>> hoop,
>>>> the
>>>>  >> fabric is supposed to ride on the surface of the needle plate as
>>>> you
>>>> sew.
>>>>  >> Otherwise flagging will result.  Since this device was created to
>>>> fit
>>>>  >> just
>>>>  >> about all machines, you must take it upon yourself to make sure
>>>> that
>>>>  >> it
>>>>  >> is
>>>>  >> set correctly to your machine.
>>>>  >> With that said, if you do everything you're supposed to and are a
>>>>  >> cautious
>>>>  >> individual, this is an incredible tool and allows you to
>>>> embroider a
>>>>  >> great
>>>>  >> number of items you ordinarily wouldn't have been able to hoop
>>>> before.
>>>> I
>>>>  > am
>>>>  >> an advocate of the hooptech system, but I just hate to see
>>>> accidents
>>>>  > happen.
>>>>  >> Best of luck to you.
>>>>  >> Ed Orantes
>>>>  >> Amaya Tech & Owner
>>>>  >> New Orleans, La.
>>>>  >> 504-258-6260
>>>>  >>
>>>>  >>
>>>>  >> -----Original Message-----
>>>>  >> From: amayausers-bounce@xxxxxxxxxxxxx
>>>>  >> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Itchin To
>>>> Stitch
>>>>  >> Sent: Monday, October 25, 2004 9:17 PM
>>>>  >> To: Amaya User Group
>>>>  >> Subject: [amayausers] 2 questions
>>>>  >>
>>>>  >>
>>>>  >> Tonight when I turned on my machine and it moved to needle 9
>>>> there was
>>>> a
>>>>  >> loud snapping noise. When I moved the needle case back and forth it
>>>> made
>>>>  > the
>>>>  >> same noise as it went past needle #11. I couldn't see anything
>>>> obvious
>>>>  > that
>>>>  >> was causing the noise so I turned the machine off and then
>>>> powered it
>>>> up
>>>>  >> again. Again the same snapping noise and then the noise
>>>> disappeared.
>>>> The
>>>>  >> machine was sewing fine last Tuesday when I last used it and I
>>>> had no
>>>>  >> obvious problems with it. Any ideas on this one????
>>>>  >> 2nd question ----- Does anyone use the 7.5"x6" HoopTech window on
>>>>  >> their
>>>>  >> Amaya? I bought one at the ISS in Atlanta last week and would
>>>> like to
>>>> get
>>>>  >> the hoop setup dimensions if anyone is willing to share.
>>>>  >> Thanks!
>>>>  >> Wendy
>>>>  >> Itchin' To Stitch
>>>>  >> MN
>>>>  >>
>>>>  >>
>>>>  >>
>>>>  >>
>>>>  >
>>>>  >
>>>>  >
>>>>
>>>>
>>>>
>>>
>>>  _________________________________________________________________
>>>  Check out Election 2004 for up-to-date election news, plus voter
>>> tools and
>>>  more! http://special.msn.com/msn/election2004.armx
>>>
>>>
> ----
> John Yaglenski
> President/Chief Executive Officer
> Levelbest Communications
>
> i: http://www.levelbest.com
> e: john@xxxxxxxxxxxxx
>
> active website design . web hosting . content driven websites
>

Other related posts: