We extended our warranty last fall, to take effect in Feb. or Mar. when the original 2 years ran out. Extended warranty kicked in, and suddenly we have a service tech knocking at the door...to do a total overhaul on the Amaya as part of the contract! Wow! He found so many things out of whack or off alignment, that 90% of our complaints since we got the machine for problems were cured! Of course, it was very disheartening to learn that he is only an hour and a half away, and had never known we even HAD a machine, and no one from Melco ever told us that he was available for service....sales rep really dropped the ball on this-we would have been up to 3 machines by now if we had gotten the service calls we needed! But it was worth getting the warranty-for his overhaul and 'fix it' day....and then last week a simple little cam reciprocator snapped in half....this time we got the part, he got up here, and back in business. Had to wait about 5-6 days but it was all on warranty! Get it-well worth it just because of the service call-tuneup! Roland Sunrise Graphics 116 Main St Claremont, NH 03743 603-543-1324 fax 603-543-9902 (fax machine is NOT turned on 24/7-only during normal business hours Mon-Fri., 8 am -5 pm) www.sunrisegraphics.org signman@xxxxxxxxxxxxxxxxxxx On May 9, 2006, at 8:28 PM, Mike Garber wrote: > Is anyone involved in the extended warranty? Hows it going? > > Mike > > > >