What has saved us some aggrevation (okay, Jeff, this is hardware...not software) was the training last November on machine maintainence in NJ with John Dekovic....he went over and over and over from start to finish for ALL the periodic schedules and how to spot problems. When we've had some issues, we were familiar enough with the 'parts' to go over things on the phone with a tech-and fix them ourselves! Biggest issue is not ENOUGH oiling and greasing....suggested by several to ignore the 'schedule' and do it more often, depending on what's happening! A high stitch count run-30,000, even 67,000 using the same 3 or 4 needles-that ended up next to each other in sequence-meant the 'felt' or whatever that was saturated with oil was heating up and the oil evaporating....so those needle bars started really getting noisy, then one needle stopped completely-it seized up. Completely over the phone, the tech had us describe the noise and what happened-we started oiling, enough to get it moving-he heard the noise-and knew what we had to do! Extra oiling every 2 or 3 garments got us through-then we learned not have the 'same' needles running on every job! Switch the 'basic' color cones around-spread the wear out! And oil when it starts to SOUND like it needs it! Runs quiet and fine now-not a single problem! But we would still have a warranty as back up-get the warranty, AND the maintainence training! Well worth it! Roland From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx> Reply-To: amayausers@xxxxxxxxxxxxx Date: Mon, 29 Aug 2005 17:24:30 -0500 To: "Amaya User Group" <amayausers@xxxxxxxxxxxxx> Subject: [amayausers] Extended Warranty I talked with DiAnn at Melco on Friday about the extended warranty and she's sending info out. I would be very leary about paying $100 month if the warranty doesn't cover much. I like the idea of putting the $100 per month away as an emergency fund but in reality how many of us would be diligent about doing so? I think preventative maintenance is really important in maybe preventing some of the nasty repairs although I know some Amaya owners that would disagree. The one thing that really frustrates me is the location of techs. Last time I checked there was no one in MN and the tech I had this spring came from Dyersville, IA which is quite a distance for someone to drive in one day. Perhaps Melco should encourage more owners to take the tech training, it would be nice to have at least one in every state. I'm technically challenged (just ask my groom!) or I'd consider taking the training. I'm really glad I have another month to consider my options and I'm sure I'll still have a hard time deciding what to do! Wendy Solomonson Itchin' To Stitch Arlington, MN (507)964-2224