[amayausers] Re: Extended Warranty?
- From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Thu, 11 May 2006 07:59:16 -0400
I don't remember being told anything about 'out of pocket
expense'.....and have not received a bill for the warranty work done
last month...and the tech said nothing about it-just said 'its all
warranty'....so shhhhhhh, be quiet!
Our machine is lucky if it gets used 30 hours a MONTH....maybe a
couple times a year it will run everyday for a week, or maybe a
couple days total....in the last month before it broke, I did maybe
50 pieces total! I have an order now for 24 pieces, shirts, etc. and
that's it...but no way would I consider NOT having the
warranty....having heard what some of the repairs 'could' run into
for $$. And on top of that, the service tech gets $40 per hour ROAD
time....not working time....so I'd be out $120 just to get him here
and back.
Roland
Sunrise Graphics
116 Main St
Claremont, NH 03743
603-543-1324
fax 603-543-9902
(fax machine is NOT turned on 24/7-only during normal business hours
Mon-Fri., 8 am -5 pm)
www.sunrisegraphics.org
signman@xxxxxxxxxxxxxxxxxxx
On May 10, 2006, at 6:49 PM, Cindy@xxxxxxxxx wrote:
> Hey Roland,
>
> Curious.....If I understand it correctly, on the extended warranty
> the first
> $200 is out of pocket expense then anything else needed is cover
> except for
> normal wear and tear items. So did this overhaul cost you any out
> of pocket
> $?
>
> Thanks,
> Cindy @ Finyl Vinyl
>
>
>
> ----- Original Message -----
> From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Wednesday, May 10, 2006 7:59 AM
> Subject: [amayausers] Re: Extended Warranty?
>
>
>> We extended our warranty last fall, to take effect in Feb. or Mar.
>> when the original 2 years ran out. Extended warranty kicked in, and
>> suddenly we have a service tech knocking at the door...to do a total
>> overhaul on the Amaya as part of the contract! Wow! He found so many
>> things out of whack or off alignment, that 90% of our complaints
>> since we got the machine for problems were cured! Of course, it was
>> very disheartening to learn that he is only an hour and a half away,
>> and had never known we even HAD a machine, and no one from Melco ever
>> told us that he was available for service....sales rep really dropped
>> the ball on this-we would have been up to 3 machines by now if we had
>> gotten the service calls we needed!
>> But it was worth getting the warranty-for his overhaul and 'fix it'
>> day....and then last week a simple little cam reciprocator snapped in
>> half....this time we got the part, he got up here, and back in
>> business. Had to wait about 5-6 days but it was all on warranty!
>> Get it-well worth it just because of the service call-tuneup!
>>
>> Roland
>>
>> Sunrise Graphics
>> 116 Main St
>> Claremont, NH 03743
>> 603-543-1324
>> fax 603-543-9902
>> (fax machine is NOT turned on 24/7-only during normal business hours
>> Mon-Fri., 8 am -5 pm)
>> www.sunrisegraphics.org
>> signman@xxxxxxxxxxxxxxxxxxx
>>
>>
>> On May 9, 2006, at 8:28 PM, Mike Garber wrote:
>>
>>> Is anyone involved in the extended warranty? Hows it going?
>>>
>>> Mike
>>>
>>>
>>>
>>>
>>
>>
>>
>>
>
>
>
>
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