[amayausers] Re: Extended Warranty?

  • From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
  • To: amayausers@xxxxxxxxxxxxx
  • Date: Wed, 10 May 2006 07:59:16 -0400

We extended our warranty last fall, to take effect in Feb. or Mar.  
when the original 2 years ran out. Extended warranty kicked in, and  
suddenly we have a service tech knocking at the door...to do a total  
overhaul on the Amaya as part of the contract! Wow! He found so many  
things out of whack or off alignment, that 90% of our complaints  
since we got the machine for problems were cured! Of course, it was  
very disheartening to learn that he is only an hour and a half away,  
and had never known we even HAD a machine, and no one from Melco ever  
told us that he was available for service....sales rep really dropped  
the ball on this-we would have been up to 3 machines by now if we had  
gotten the service calls we needed!
But it was worth getting the warranty-for his overhaul and 'fix it'  
day....and then last week a simple little cam reciprocator snapped in  
half....this time we got the part, he got up here, and back in  
business. Had to wait about 5-6 days but it was all on warranty!
Get it-well worth it just because of the service call-tuneup!


Sunrise Graphics
116 Main St
Claremont, NH 03743
fax 603-543-9902
(fax machine is NOT turned on 24/7-only during normal business hours  
Mon-Fri., 8 am -5 pm)

On May 9, 2006, at 8:28 PM, Mike Garber wrote:

> Is anyone involved in the extended warranty?  Hows it going?
> Mike

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