[amayausers] Re: Extended Warranty?
- From: "Rod or Sharon" <springer37@xxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 10 May 2006 06:35:50 -0600
Roland,
Melco is more than willing to tell you about a tech in your area should you
ask. If under warranty, they are very quick to dispatch a tech to you. We
are usually dispatched within a couple of hours of a phone call from a
customer. We get to them just as soon as we can. There are new techs being
trained periodically to try and give good coverage throughout the USA.
Possibly the salespeople are not aware of who all has gone in and paid for
the training and equipment to become techs let alone contact every owner of
a Melco machine to let them know when there is a new tech available. Anyone
who purchases the extended warranty receives a PMI service call so we can go
through your machine and bring it up to current specs and give it a good
"going through". We also educate/remind the customer of proper lubing and
oiling of the machine---that is the biggest issue we see in the field. We
see the maintenance turned off in machines or customers hitting the button
so they can go on by without performing the proper maintenance. When that
happens, there is certainly a snowball effect and the machine no longer runs
the way it should. Parts become very worn at the high speed the Amaya can
run. Many of the problems could be prevented with proper maintenance. By
the same token, we are not told of customers who have purchased machines in
our territory unless there is a service call and we are dispatched. At one
time there was discussion of posting techs on the Melco website but I don't
think that has materialized.
Sharon
----- Original Message -----
From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, May 10, 2006 5:59 AM
Subject: [amayausers] Re: Extended Warranty?
> We extended our warranty last fall, to take effect in Feb. or Mar.
> when the original 2 years ran out. Extended warranty kicked in, and
> suddenly we have a service tech knocking at the door...to do a total
> overhaul on the Amaya as part of the contract! Wow! He found so many
> things out of whack or off alignment, that 90% of our complaints
> since we got the machine for problems were cured! Of course, it was
> very disheartening to learn that he is only an hour and a half away,
> and had never known we even HAD a machine, and no one from Melco ever
> told us that he was available for service....sales rep really dropped
> the ball on this-we would have been up to 3 machines by now if we had
> gotten the service calls we needed!
> But it was worth getting the warranty-for his overhaul and 'fix it'
> day....and then last week a simple little cam reciprocator snapped in
> half....this time we got the part, he got up here, and back in
> business. Had to wait about 5-6 days but it was all on warranty!
> Get it-well worth it just because of the service call-tuneup!
>
> Roland
>
> Sunrise Graphics
> 116 Main St
> Claremont, NH 03743
> 603-543-1324
> fax 603-543-9902
> (fax machine is NOT turned on 24/7-only during normal business hours
> Mon-Fri., 8 am -5 pm)
> www.sunrisegraphics.org
> signman@xxxxxxxxxxxxxxxxxxx
>
>
> On May 9, 2006, at 8:28 PM, Mike Garber wrote:
>
>> Is anyone involved in the extended warranty? Hows it going?
>>
>> Mike
>>
>>
>>
>>
>
>
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