[THIN] Re: Office 2003 applications hang
- From: Jeff Pitsch <jepitsch@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 21 Dec 2005 11:38:23 -0500
it is definately not at log off. This is happening while they are working
in the application.
Jeff Pitsch
On 12/21/05, Philip Walley <mythinlist@xxxxxxxxx> wrote:
>
> an old one i dealt with was outlook not releasing at log off.
>
> used this key to ensure that it termintated the process
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI]
> "LogoffCheckSysModules"="mapisp32.exe,outlook.exe"
>
>
>
> Jeff Pitsch wrote:
>
> > ARGH! Now other processes are hanging!!!!
> >
> > Jeff Pitsch :(
> >
> >
> > On 12/21/05, *Philip Walley* <mythinlist@xxxxxxxxx
> > <mailto:mythinlist@xxxxxxxxx>> wrote:
> >
> > damn jeff, you've been having rough luck the past couple weeks. try
> > changing up the voodoo dance or something......
> >
> > Jeff Pitsch wrote:
> >
> > > well we had an application hang already this morning. I've
> compared
> > > the MST with a straight install onto TS and the options look the
> > > same. Very very frustrating....
> > >
> > > On 12/20/05, *Jeff Pitsch* <jepitsch@xxxxxxxxx
> > <mailto:jepitsch@xxxxxxxxx>
> > > <mailto:jepitsch@xxxxxxxxx <mailto:jepitsch@xxxxxxxxx>>> wrote:
> > >
> > > Yea we've turned off the memory optimizations because of some
> > > issues. I'm hoping we survive the rest of the week without
> any
> > > problems. that will pretty much guarantee we will be
> > turning off
> > > cpu optmization across the farm at that point.
> > >
> > > Jeff Pitsch
> > >
> > >
> > > On 12/20/05, *Evan Mann* <emann@xxxxxxxxxxxxxxxxxxxxx
> > <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>
> > > <mailto: emann@xxxxxxxxxxxxxxxxxxxxx
> > <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>>> wrote:
> > >
> > > No cpu or memory optimizations enabled. When I asked
> > about it
> > > on the list, I got a few people who said it caused major
> > > problems, and others who said they have had good
> > luck. Seemed
> > > to be hit/miss. I have a few apps that could greatly
> > benefit
> > > from memory optimizations, but I'm leary to mess with
> > anything
> > > since I'm not in a CPU or memory deprived setup currently.
> > >
> > >
> >
> ------------------------------------------------------------------------
> > > *From:* thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>
> > > <mailto: thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>> [mailto:
> > > thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx> <mailto:
> > thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>>]
> > > *On Behalf Of *Jeff Pitsch
> > > *Sent:* Tuesday, December 20, 2005 2:55 PM
> > > *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
> > <mailto: thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>
> > > *Subject:* [THIN] Re: Office 2003 applications hang
> > >
> > >
> > > Evan, do you have cpu optimization enabled? I've
> > disabled it
> > > and so far no crashes. Considering that we had 6
> > crashes just
> > > this morning, I'm beginning to wonder....
> > >
> > > Jeff Pitsch
> > >
> > >
> > > On 12/20/05, *Evan Mann* < emann@xxxxxxxxxxxxxxxxxxxxx
> > <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>
> > > <mailto:emann@xxxxxxxxxxxxxxxxxxxxx
> > <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>>> wrote:
> > >
> > > I'm running 2003 SP1 with PS4 and Office 2003 SP2. I
> > > haven't really have any issues with Office, even when
> it
> > > was SP1. My users aren't using IE through Citrix,
> > so not
> > > much to speak of there. I know I've seen IE crash
> > when I
> > > tested it (as a domain admin) through ICA/RDP when I
> > went
> > > to yahoo.com <http://yahoo.com>
> > <http://yahoo.com/>. It doesn't crash if I
> > > do it logged into the console. I thought that was
> odd,
> > > but haven't looked into it yet since it's not
> necessary
> > > for my environment.
> > >
> > > My office install is straight via setup.exe, no custom
> > > MST. Any changes are done via GPO or registry edits.
> > >
> > > Clients are mostly 9.0 and a few 9.1, web or
> PNAgent. I
> > > have a variety of PS4 hotfixes, but not the hot fix
> > rollup
> > > (yet).
> > >
> > >
> >
> ------------------------------------------------------------------------
> > > *From:* thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>
> > > <mailto:thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>> [mailto:
> > > thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>
> > > <mailto: thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>>] *On Behalf Of *Pardee
> > > Michael
> > > *Sent:* Tuesday, December 20, 2005 12:25 PM
> > > *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
> > <mailto:thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>
> > >
> > > *Subject:* [THIN] Re: Office 2003 applications hang
> > >
> > >
> > > So you are running SP1 and still seeing the crashes?
> > > That's not encouraging.
> > >
> > > On Dec 20, 2005, at 12:21 PM, Jeff Pitsch wrote:
> > >
> > >> Yea didn't mention that did I. We are running
> > Win2k3 w/SP1.
> > >>
> > >> Jeff Pitsch
> > >>
> > >>
> > >> On 12/20/05, *Pardee Michael* <
> > pardeemp.list@xxxxxxxxx <mailto:pardeemp.list@xxxxxxxxx>
> > >> <mailto: pardeemp.list@xxxxxxxxx
> > <mailto:pardeemp.list@xxxxxxxxx>>> wrote:
> > >>
> > >> We see these hangs/crashes with Office2003, IE,
> > etc.
> > >> way too often in our environment. I have been
> > told
> > >> that Windows2003 SP1 is supposed to address this
> > >> issue, so we are currently testing it. Is anyone
> > >> else seeing this with SP1 already applied?
> > >>
> > >> On Dec 20, 2005, at 12:04 PM, Jeff Pitsch wrote:
> > >>
> > >>> Typically what I do when installing Office 2003
> is
> > >>> take the settings that Office chooses when
> > doing a
> > >>> TS install and then configure that in my
> > MST. that
> > >>> way I'm guaranteed the correct settings are in
> > >>> there. As I said, I don't know what this other
> > >>> person did.
> > >>>
> > >>> Jeff Pitsch
> > >>>
> > >>>
> > >>> On 12/20/05, *Philip Walley* <
> > mythinlist@xxxxxxxxx <mailto:mythinlist@xxxxxxxxx>
> > >>> <mailto:mythinlist@xxxxxxxxx
> > <mailto:mythinlist@xxxxxxxxx>>> wrote:
> > >>>
> > >>> that's some good stuff to know about guys.
> > thanks
> > >>>
> > >>> Jeff Pitsch wrote:
> > >>>
> > >>>> We did a custom install using an MST so that we
> > >>> could configure
> > >>>> Outlook settings, etc for the
> > >>> user. Unfortunatley I didn't create the
> > >>>> MST so I'll have take a look through it to see
> > >>> what's up.
> > >>>>
> > >>>> Thanks for the info.
> > >>>>
> > >>>> Jeff Pitsch
> > >>>>
> > >>>>
> > >>>> On 12/20/05, *Grant, Lachlan ISMC:EX* <
> > >>> Lachlan.Grant@xxxxxxxxx
> > <mailto:Lachlan.Grant@xxxxxxxxx>
> > >>> <mailto:Lachlan.Grant@xxxxxxxxx
> > <mailto:Lachlan.Grant@xxxxxxxxx>>
> > >>>> <mailto: Lachlan.Grant@xxxxxxxxx <mailto:
> Lachlan.Grant@xxxxxxxxx>
> > >>> <mailto:Lachlan.Grant@xxxxxxxxx
> > <mailto:Lachlan.Grant@xxxxxxxxx>>>> wrote:
> > >>>>
> > >>>> I've had similar issues before with 2003 on
> > >>> TS. Did you do a
> > >>>> custom installation of Office 2003?
> > >>>> the office 2003 installer is aware of
> > >>> terminal services, so you
> > >>>> should use the default install options it
> > >>> presents, then add
> > >>>> anything in that you would like post-install.
> > >>>>
> > >>>> That was one the issues from memeory, we
> > >>> did a full install of
> > >>>> office and it would crash and hang randomly.
> > >>>>
> > >>>> lachlan.
> > >>>>
> > >>>> -----Original Message-----
> > >>>> *From:* thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>
> > >>> <mailto:thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>>
> > >>>> <mailto: thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>
> > >>> <mailto:thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>>>
> > >>>> [mailto: thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>
> > >>> <mailto:thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>>
> > >>>> <mailto: thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>
> > >>> <mailto:thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>>>] *On Behalf
> > >>> Of *Jeff Pitsch
> > >>>> *Sent:* December 20, 2005 8:11 AM
> > >>>> *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
> > >>> <mailto:thin@xxxxxxxxxxxxx
> > <mailto:thin@xxxxxxxxxxxxx>> <mailto:
> > >>> thin@xxxxxxxxxxxxx
> > <mailto:thin@xxxxxxxxxxxxx> <mailto:thin@xxxxxxxxxxxxx
> > <mailto:thin@xxxxxxxxxxxxx>>>
> > >>>> *Subject:* [THIN] Office 2003
> > >>> applications hang
> > >>>>
> > >>>> Office 2003 SP2. Citrix PS4 with
> > >>> memory optimizations turned
> > >>>> off and memory tuning turned
> > >>> on. Typically it's Outlook but
> > >>>> Word and Excel will just lock up
> > >>> randomly in a Citrix
> > >>>> sesssion. It doens't matter if it's a
> > >>> seamless session or
> > >>>> published desktop. sometimes we will
> > >>> get this error message
> > >>>> in the event logs:
> > >>>>
> > >>>>
> > >>>> Event Type: Error
> > >>>> Event Source: Application Hang
> > >>>> Event Category: (101)
> > >>>> Event ID: 1002
> > >>>> Date: 12/19/2005
> > >>>> Time: 3:46:10 PM
> > >>>> User: N/A
> > >>>> Computer: 351CITRIX01
> > >>>> Description:
> > >>>> Hanging application WINWORD.EXE ,
> > >>> version 11.0.6568.0, hang
> > >>>> module hungapp, version 0.0.0.0 <http://0.0.0.0>
> > >>> <http://0.0.0.0/> <http://0.0.0.0/
> > >>> < http://0.0.0.0/>>, hang
> > >>>
> > >>>> address 0x00000000.
> > >>>>
> > >>>> For more information, see Help and
> > >>> Support Center at
> > >>>>
> > >>> http://go.microsoft.com/fwlink/events.asp
> > >>> < http://go.microsoft.com/fwlink/events.asp>
> > >>>>
> > >>> <http://go.microsoft.com/fwlink/events.asp
> > >>> < http://go.microsoft.com/fwlink/events.asp
> >>.
> > >>>> Data:
> > >>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
> > >>>> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> > >>>> 0010: 20 20 57 49 4e 57 4f 52 WINWOR
> > >>>> 0018: 44 2e 45 58 45 20 31 31 D.EXE 11
> > >>>> 0020: 2e 30 2e 36 35 36 38 2e .0.6568.
> > >>>> 0028: 30 20 69 6e 20 68 75 6e 0 in hun
> > >>>> 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
> > >>>> 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
> > >>>> 0040: 6f 66 66 73 65 74 20 30 offset 0
> > >>>> 0048: 30 30 30 30 30 30 30 0000000
> > >>>>
> > >>>> Other times we get nothing and the only
> > >>> thing to show that it
> > >>>> is locked is the processor spikes to
> > >>> either 25%, 50% or 75%
> > >>>> (never to 100 though). I have just
> > >>> turned off cpu tuning on
> > >>>> the server to see if it makes a
> > >>> difference. My feeling thoug
> > >>>> his that an application will lock up
> > >>> still but now take 100%
> > >>>> of the cpu. Has anyone seen this
> > >>> before and have a solution?
> > >>>>
> > >>>>
> > >>>>
> > >>>> Thanks all,
> > >>>>
> > >>>>
> > >>>>
> > >>>> Jeff Pitsch
> > >>>>
> > >>>>
> > >>>
> > ************************************************
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> > >>>
> > >>>
> > >>
> > >>
> > >>
> > >>
> > >
> > >
> > >
> > >
> > >
> > >
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