[THIN] Re: Office 2003 applications hang
- From: "Grant, Lachlan ISMC:EX" <Lachlan.Grant@xxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Tue, 20 Dec 2005 08:47:12 -0800
I've had similar issues before with 2003 on TS. Did you do a custom
installation of Office 2003?
the office 2003 installer is aware of terminal services, so you should use
the default install options it presents, then add anything in that you would
like post-install.
That was one the issues from memeory, we did a full install of office and it
would crash and hang randomly.
lachlan.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jeff Pitsch
Sent: December 20, 2005 8:11 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Office 2003 applications hang
Office 2003 SP2. Citrix PS4 with memory optimizations turned off and memory
tuning turned on. Typically it's Outlook but Word and Excel will just lock
up randomly in a Citrix sesssion. It doens't matter if it's a seamless
session or published desktop. sometimes we will get this error message in
the event logs:
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/19/2005
Time: 3:46:10 PM
User: N/A
Computer: 351CITRIX01
Description:
Hanging application WINWORD.EXE , version 11.0.6568.0, hang module hungapp,
version 0.0.0.0 <http://0.0.0.0> , hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp
<http://go.microsoft.com/fwlink/events.asp> .
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 36 35 36 38 2e .0.6568.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
Other times we get nothing and the only thing to show that it is locked is
the processor spikes to either 25%, 50% or 75% (never to 100 though). I
have just turned off cpu tuning on the server to see if it makes a
difference. My feeling thoug his that an application will lock up still but
now take 100% of the cpu. Has anyone seen this before and have a solution?
Thanks all,
Jeff Pitsch
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