[THIN] Re: Office 2003 applications hang

  • From: "Michael Pardee" <pardeemp.list@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Wed, 15 Mar 2006 15:43:31 -0500

We are using 1.5.4.20 - the latest is 1.6d. We will definitely test and look
at updating...

On 3/15/06, Michael Pardee <pardeemp@xxxxxxxxx> wrote:
>
> We are using 1.5.4.20 - the latest is 1.6d. We will definitely test and
> look at updating...
>
>
> On 3/15/06, Michael Pardee < pardeemp.list@xxxxxxxxx> wrote:
> >
> > checking our version right now.  UPHClean is installed everywhere here.
> >
> >
> > On 3/15/06, Jeff Pitsch <jepitsch@xxxxxxxxx > wrote:
> > >
> > > I don't remember what version it was.
> > >
> > > Jeff
> > >
> > > On 3/15/06, Jeremy Saunders <jeremy.saunders@xxxxxxxxxxx > wrote:
> > > >
> > > > Interesting. I can't believe that no one has come across that
> > > > before. So
> > > > what version of UPHClean were they using?
> > > >
> > > > Cheers,
> > > > Jeremy.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >             "Jeff Pitsch"
> > > >             <jepitsch@xxxxxxx
> > > >             om>                                                        
> > > > To
> > > >
> > > >             Sent by:                  thin@xxxxxxxxxxxxx
> > > >             thin-bounce@freel                                          
> > > > cc
> > > >
> > > >             ists.org
> > > >
> > > >                                                                   
> > > > Subject
> > > >                                       [THIN] Re: Office 2003
> > > > applications
> > > >             16/03/2006 04:18          hang
> > > >             AM
> > > >
> > > >
> > > >             Please respond to
> > > >                   thin
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Ok, in the final analysis from Microsoft, the problem was the simple
> > > > fact
> > > > that the customer was using an older version of UPHCLEAN.  UPHCLEAN
> > > > was
> > > > deleting some registry entries too early and Office was trying to
> > > > write to
> > > > them after they were removed sending the process into a nasty little
> > > > loop.
> > > >
> > > > Jeff
> > > >
> > > >
> > > > On 3/14/06, Michael Pardee < pardeemp.list@xxxxxxxxx> wrote:
> > > > Jeff, just following up on this one.  Did disabling the error
> > > > Reporting
> > > > Service eventually fix the issue?
> > > >
> > > >
> > > > On 1/25/06, Jeff Pitsch < jepitsch@xxxxxxxxx > wrote:
> > > >   No.  It's other applictions as well as Outlook and it affects
> > > >   applications that don't necessarily access the network.
> > > >
> > > >   Jeff
> > > >
> > > >
> > > >   On 1/25/06, Ruben Spruijt < Ruben.Spruijt@xxxxxxxxxxxx > wrote:
> > > >     Hi Jeff,
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >     It's not this issue ..? (below)
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >     Ruben
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >     > > If you have any Servers with HP NC7781 NIC's installed (Hp
> > > > DL
> > > >     > 380's, DL 360's and others), you may experience excessive
> > > >     > retransmits, Outlook hangs, file copy performance issues,
> > > > cluster
> > > >     > failovers, etc.
> > > >     > >
> > > >     > > Cause:
> > > >     > > The driver defaults to "Offload TCP transmit Checksum"
> > > >     and "Offload
> > > >     > Ip Transmit
> > > >     > > Checksum". This is a performance enhancement designed to
> > > > relieve
> > > >     > the TCP and IP
> > > >     > > components of the IP checksum calculation overhead and
> > > > assign that
> > > >     > duty to the NIC.
> > > >     > > Normally this is a preferred method of operation. The HP
> > > > NC7781
> > > >     > NICS periodically
> > > >     > > miscalculate the TCP checksum. This causes connection
> > > > timeouts
> > > >     > periodically and
> > > >     > > more importantly, Outlook hangs between 10 and 20 seconds.
> > > > With
> > > >     the
> > > >     > latest firmware
> > > >     > > and drivers installed, the issue is still prevalent. The box
> > > > that
> > > >     > receives a
> > > >     > > response with an incorrectly calculated checksum simply
> > > > throws the
> > > >     > malformed
> > > >     > > response away, never delivering the data to the application.
> > > >
> > > >     > > Resolution:
> > > >     > > In the Netcard driver configuration dialog box, disable
> > > > Offload
> > > >     > checksum
> > > >     > > calculations. This will allow the TCP and IP components to
> > > >     > calculate their own
> > > >     > > checksums.This change does not require a reboot or involve a
> > > >     > service interruption, normal
> > > >     > >
> > > >     > > change control procedures should of course, always be
> > > > followed!
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > --
> > > >
> > > > Michael Pardee
> > > > www.blindsquirrel.org
> > > >
> > > >
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> > >
> > >
> >
> >
> > --
> >
> >
> > Michael Pardee
> > www.blindsquirrel.org
> >
>
>
>
> --
>
>
> Michael Pardee
> www.blindsquirrel.org
>



--

Michael Pardee
www.blindsquirrel.org

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