[THIN] Re: Office 2003 applications hang
- From: "Michael Pardee" <pardeemp.list@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 16 Mar 2006 16:28:35 -0500
The mother of all lessons learned today: If I stop the UPHClean service on
13 servers, I can expect them all to crash within 10 minutes! I have the
best luck ever.
On 3/15/06, Jeff Pitsch <jepitsch@xxxxxxxxx> wrote:
>
> Yes it was something they actually went to Robin about and he said it was
> an undocumented fix and that everyone should be running the latest and
> greatest.
>
> Jeff
>
>
> On 3/15/06, Michael Pardee <pardeemp.list@xxxxxxxxx> wrote:
> >
> > We are using 1.5.4.20 - the latest is 1.6d. We will definitely test and
> > look at updating...
> >
> > On 3/15/06, Michael Pardee <pardeemp@xxxxxxxxx > wrote:
> > >
> > > We are using 1.5.4.20 - the latest is 1.6d. We will definitely test
> > > and look at updating...
> > >
> >
> >
> > On 3/15/06, Michael Pardee < pardeemp.list@xxxxxxxxx > wrote:
> > >
> > > checking our version right now. UPHClean is installed everywhere
> > > here.
> > >
> > >
> > > On 3/15/06, Jeff Pitsch <jepitsch@xxxxxxxxx > wrote:
> > > >
> > > > I don't remember what version it was.
> > > >
> > > > Jeff
> > > >
> > > > On 3/15/06, Jeremy Saunders <jeremy.saunders@xxxxxxxxxxx > wrote:
> > > > >
> > > > > Interesting. I can't believe that no one has come across that
> > > > > before. So
> > > > > what version of UPHClean were they using?
> > > > >
> > > > > Cheers,
> > > > > Jeremy.
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > "Jeff Pitsch"
> > > > > <jepitsch@xxxxxxx
> > > > > om>
> > > > > To
> > > > >
> > > > > Sent by: thin@xxxxxxxxxxxxx
> > > > > thin-bounce@freel
> > > > > cc
> > > > >
> > > > > ists.org
> > > > >
> > > > >
> > > > > Subject
> > > > > [THIN] Re: Office 2003
> > > > > applications
> > > > > 16/03/2006 04:18 hang
> > > > > AM
> > > > >
> > > > >
> > > > > Please respond to
> > > > > thin
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > Ok, in the final analysis from Microsoft, the problem was the
> > > > > simple fact
> > > > > that the customer was using an older version of
> > > > > UPHCLEAN. UPHCLEAN was
> > > > > deleting some registry entries too early and Office was trying to
> > > > > write to
> > > > > them after they were removed sending the process into a nasty
> > > > > little loop.
> > > > >
> > > > > Jeff
> > > > >
> > > > >
> > > > > On 3/14/06, Michael Pardee < pardeemp.list@xxxxxxxxx> wrote:
> > > > > Jeff, just following up on this one. Did disabling the error
> > > > > Reporting
> > > > > Service eventually fix the issue?
> > > > >
> > > > >
> > > > > On 1/25/06, Jeff Pitsch < jepitsch@xxxxxxxxx > wrote:
> > > > > No. It's other applictions as well as Outlook and it affects
> > > > > applications that don't necessarily access the network.
> > > > >
> > > > > Jeff
> > > > >
> > > > >
> > > > > On 1/25/06, Ruben Spruijt < Ruben.Spruijt@xxxxxxxxxxxx > wrote:
> > > > > Hi Jeff,
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > It's not this issue ..? (below)
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > Ruben
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > > > If you have any Servers with HP NC7781 NIC's installed (Hp
> > > > > DL
> > > > > > 380's, DL 360's and others), you may experience excessive
> > > > > > retransmits, Outlook hangs, file copy performance issues,
> > > > > cluster
> > > > > > failovers, etc.
> > > > > > >
> > > > > > > Cause:
> > > > > > > The driver defaults to "Offload TCP transmit Checksum"
> > > > > and "Offload
> > > > > > Ip Transmit
> > > > > > > Checksum". This is a performance enhancement designed to
> > > > > relieve
> > > > > > the TCP and IP
> > > > > > > components of the IP checksum calculation overhead and
> > > > > assign that
> > > > > > duty to the NIC.
> > > > > > > Normally this is a preferred method of operation. The HP
> > > > > NC7781
> > > > > > NICS periodically
> > > > > > > miscalculate the TCP checksum. This causes connection
> > > > > timeouts
> > > > > > periodically and
> > > > > > > more importantly, Outlook hangs between 10 and 20 seconds.
> > > > > With
> > > > > the
> > > > > > latest firmware
> > > > > > > and drivers installed, the issue is still prevalent. The
> > > > > box that
> > > > > > receives a
> > > > > > > response with an incorrectly calculated checksum simply
> > > > > throws the
> > > > > > malformed
> > > > > > > response away, never delivering the data to the
> > > > > application.
> > > > > > > Resolution:
> > > > > > > In the Netcard driver configuration dialog box, disable
> > > > > Offload
> > > > > > checksum
> > > > > > > calculations. This will allow the TCP and IP components to
> > > > > > calculate their own
> > > > > > > checksums.This change does not require a reboot or involve
> > > > > a
> > > > > > service interruption, normal
> > > > > > >
> > > > > > > change control procedures should of course, always be
> > > > > followed!
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > --
> > > > >
> > > > > Michael Pardee
> > > > > www.blindsquirrel.org
> > > > >
> > > > >
> > > > > ************************************************
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> > > > >
> > > >
> > > >
> > >
> > >
> > > --
> > >
> > >
> > > Michael Pardee
> > > www.blindsquirrel.org
> > >
> >
> >
> >
> > --
> >
> >
> > Michael Pardee
> > www.blindsquirrel.org
> >
> >
> >
> >
> > --
> >
> >
> > Michael Pardee
> > www.blindsquirrel.org
> >
>
>
--
Michael Pardee
www.blindsquirrel.org
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