[THIN] Re: Office 2003 applications hang
- From: Jeff Pitsch <jepitsch@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 20 Dec 2005 14:55:28 -0500
Evan, do you have cpu optimization enabled? I've disabled it and so far no
crashes. Considering that we had 6 crashes just this morning, I'm beginning
to wonder....
Jeff Pitsch
On 12/20/05, Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx> wrote:
>
> I'm running 2003 SP1 with PS4 and Office 2003 SP2. I haven't really have
> any issues with Office, even when it was SP1. My users aren't using IE
> through Citrix, so not much to speak of there. I know I've seen IE crash
> when I tested it (as a domain admin) through ICA/RDP when I went to
> yahoo.com. It doesn't crash if I do it logged into the console. I
> thought that was odd, but haven't looked into it yet since it's not
> necessary for my environment.
>
> My office install is straight via setup.exe, no custom MST. Any changes
> are done via GPO or registry edits.
>
> Clients are mostly 9.0 and a few 9.1, web or PNAgent. I have a variety of
> PS4 hotfixes, but not the hot fix rollup (yet).
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Pardee Michael
> *Sent:* Tuesday, December 20, 2005 12:25 PM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Office 2003 applications hang
>
>
> So you are running SP1 and still seeing the crashes? That's not
> encouraging.
> On Dec 20, 2005, at 12:21 PM, Jeff Pitsch wrote:
>
> Yea didn't mention that did I. We are running Win2k3 w/SP1.
>
> Jeff Pitsch
>
>
> On 12/20/05, Pardee Michael <pardeemp.list@xxxxxxxxx> wrote:
> >
> > We see these hangs/crashes with Office2003, IE, etc. way too often in
> > our environment. I have been told that Windows2003 SP1 is supposed to
> > address this issue, so we are currently testing it. Is anyone else seeing
> > this with SP1 already applied?
> > On Dec 20, 2005, at 12:04 PM, Jeff Pitsch wrote:
> >
> > Typically what I do when installing Office 2003 is take the settings
> > that Office chooses when doing a TS install and then configure that in my
> > MST. that way I'm guaranteed the correct settings are in there. As I said,
> > I don't know what this other person did.
> >
> > Jeff Pitsch
> >
> >
> > On 12/20/05, Philip Walley <mythinlist@xxxxxxxxx > wrote:
> > >
> > > that's some good stuff to know about guys. thanks
> > >
> > > Jeff Pitsch wrote:
> > >
> > > > We did a custom install using an MST so that we could configure
> > > > Outlook settings, etc for the user. Unfortunatley I didn't create
> > > the
> > > > MST so I'll have take a look through it to see what's up.
> > > >
> > > > Thanks for the info.
> > > >
> > > > Jeff Pitsch
> > > >
> > > >
> > > > On 12/20/05, *Grant, Lachlan ISMC:EX* <Lachlan.Grant@xxxxxxxxx
> > > > <mailto: Lachlan.Grant@xxxxxxxxx>> wrote:
> > > >
> > > > I've had similar issues before with 2003 on TS. Did you do a
> > > > custom installation of Office 2003?
> > > > the office 2003 installer is aware of terminal services, so you
> > > > should use the default install options it presents, then add
> > > > anything in that you would like post-install.
> > > >
> > > > That was one the issues from memeory, we did a full install of
> > > > office and it would crash and hang randomly.
> > > >
> > > > lachlan.
> > > >
> > > > -----Original Message-----
> > > > *From:* thin-bounce@xxxxxxxxxxxxx
> > > > <mailto:thin-bounce@xxxxxxxxxxxxx >
> > > > [mailto: thin-bounce@xxxxxxxxxxxxx
> > > > <mailto:thin-bounce@xxxxxxxxxxxxx>] *On Behalf Of *Jeff
> > > Pitsch
> > > > *Sent:* December 20, 2005 8:11 AM
> > > > *To:* thin@xxxxxxxxxxxxx <mailto: thin@xxxxxxxxxxxxx>
> > > > *Subject:* [THIN] Office 2003 applications hang
> > > >
> > > > Office 2003 SP2. Citrix PS4 with memory optimizations
> > > turned
> > > > off and memory tuning turned on. Typically it's Outlook but
> > >
> > > > Word and Excel will just lock up randomly in a Citrix
> > > > sesssion. It doens't matter if it's a seamless session or
> > > > published desktop. sometimes we will get this error message
> > >
> > > > in the event logs:
> > > >
> > > >
> > > > Event Type: Error
> > > > Event Source: Application Hang
> > > > Event Category: (101)
> > > > Event ID: 1002
> > > > Date: 12/19/2005
> > > > Time: 3:46:10 PM
> > > > User: N/A
> > > > Computer: 351CITRIX01
> > > > Description:
> > > > Hanging application WINWORD.EXE , version 11.0.6568.0, hang
> > > > module hungapp, version 0.0.0.0 <http://0.0.0.0/ >, hang
> > > > address 0x00000000.
> > > >
> > > > For more information, see Help and Support Center at
> > > > http://go.microsoft.com/fwlink/events.asp
> > > > <http://go.microsoft.com/fwlink/events.asp >.
> > > > Data:
> > > > 0000: 41 70 70 6c 69 63 61 74 Applicat
> > > > 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> > > > 0010: 20 20 57 49 4e 57 4f 52 WINWOR
> > > > 0018: 44 2e 45 58 45 20 31 31 D.EXE 11
> > > > 0020: 2e 30 2e 36 35 36 38 2e .0.6568.
> > > > 0028: 30 20 69 6e 20 68 75 6e 0 in hun
> > > > 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
> > > > 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
> > > > 0040: 6f 66 66 73 65 74 20 30 offset 0
> > > > 0048: 30 30 30 30 30 30 30 0000000
> > > >
> > > > Other times we get nothing and the only thing to show that
> > > it
> > > > is locked is the processor spikes to either 25%, 50% or 75%
> > > > (never to 100 though). I have just turned off cpu tuning on
> > >
> > > > the server to see if it makes a difference. My feeling
> > > thoug
> > > > his that an application will lock up still but now take 100%
> > >
> > > > of the cpu. Has anyone seen this before and have a
> > > solution?
> > > >
> > > >
> > > >
> > > > Thanks all,
> > > >
> > > >
> > > >
> > > > Jeff Pitsch
> > > >
> > > >
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