[THIN] Re: Office 2003 applications hang

  • From: "Rick Mack" <Rick.Mack@xxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Fri, 17 Mar 2006 21:19:32 +1000

Hi Michael,
 
The uphclean msi consists of 3 files, uphclean.exe (v 1.6.30.0), msvcp60.dll (v 
6.0.8972.0)  and readme.txt.
 
The version of msvcp60.dll (Microsoft (R) C++ Runtime Library) is a lot older 
than the one that ships with 2003 or 2003 SP1 (v 6.5.2144.0) and is included 
for backward compatibility with NT 4.
 
If you're paranoid install the msi and if not just copy the new version of 
uphclean.exe to your servers and install it with "uphclean -install".

regards,

Ulrich Mack 
Volante Systems 


________________________________

From: thin-bounce@xxxxxxxxxxxxx on behalf of Michael Pardee
Sent: Fri 17/03/2006 20:57
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office 2003 applications hang



No, we are running 1.5.4.20.  Disabling the service and booting is what is 
working for us to temporarily get it out of production.  When we just stopped 
the service is when the servers crashed shortly after.

We are about to test with the new 1.6d.  We put it on a couple boxes last night 
so today should be our first real experience with it.  Since I need to get it 
out to a little over 200 servers I was wondering if I could just push out the 
new exe via a for loop or do we really have to run the install process.


On 3/17/06 3:32 AM, "BRUTON, Malcolm, FM" <Malcolm.BRUTON@xxxxxxxx> wrote:



        Is this with the latest UPHCLean 1.6d?  We are about to upgrade form 
1.5 something tomorrow to hopefully correct a few issues after reading all 
these posts...I wouldn't have thought disabling this service should cause a 
problem unless you had massive log on and offs in a short period.  My guess is 
there must also be another fault somewhere.
        

                
                 
                -----Original Message-----
                From:  thin-bounce@xxxxxxxxxxxxx 
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of  Michael Pardee
                Sent: 16 March 2006 21:29
                To:  thin@xxxxxxxxxxxxx
                Subject: [THIN] Re: Office 2003 applications  hang
                
                The mother of all lessons learned today: If I stop  the 
UPHClean service on 13 servers, I can expect them all to crash within 10  
minutes!  I have the best luck ever.
                
                 
                On 3/15/06, Jeff  Pitsch <jepitsch@xxxxxxxxx>  wrote: 
                

                        
                         
                        Yes it was something they actually went to Robin about 
and he said it  was an undocumented fix and that everyone should be running the 
latest and  greatest.
                         
                         
                         
                         
                        Jeff
                        
                         
                         
                         
                        On 3/15/06, Michael  Pardee <pardeemp.list@xxxxxxxxx   
<mailto:pardeemp.list@xxxxxxxxx> <mailto:pardeemp.list@xxxxxxxxx>  > wrote:  
                        

                                
                                We are using 1.5.4.20 <http://1.5.4.20/> 
<http://1.5.4.20/>   - the latest is 1.6d.  We will definitely test and look at 
updating... 
                                
                                 
                                On 3/15/06, Michael  Pardee <pardeemp@xxxxxxxxx 
>  wrote:  
                                

                                        
                                        We are using 1.5.4.20 
<http://1.5.4.20/> <http://1.5.4.20/>   - the latest is 1.6d.  We will 
definitely test and look at updating... 
                                        

                                
                                 
                                
                                
                                 
                                On 3/15/06, Michael  Pardee < 
pardeemp.list@xxxxxxxxx  <mailto:pardeemp.list@xxxxxxxxx> 
<mailto:pardeemp.list@xxxxxxxxx>  > wrote:  
                                

                                        
                                        checking our version right now.   
UPHClean is installed everywhere here.
                                         
                                        
                                        
                                         
                                        On 3/15/06, Jeff  Pitsch 
<jepitsch@xxxxxxxxx   <mailto:jepitsch@xxxxxxxxx> <mailto:jepitsch@xxxxxxxxx>  
> wrote:  
                                        

                                        
                                         
                                        I don't remember what version it was. 
                                         
                                         
                                        
                                        Jeff
                                         
                                         
                                         
                                        On 3/15/06, Jeremy Saunders 
<jeremy.saunders@xxxxxxxxxxx  <mailto:jeremy.saunders@xxxxxxxxxxx> 
<mailto:jeremy.saunders@xxxxxxxxxxx>  > wrote:  
                                        

                                        Interesting.  I can't believe that no 
one has come across that before. So
                                        what  version of UPHClean were they 
using?  
                                        
                                        Cheers,
                                        Jeremy.
                                        
                                        
                                        
                                        
                                        
                                        
                                                    "Jeff  Pitsch"
                                                    <jepitsch@xxxxxxx   
<mailto:jepitsch@xxxxxxx> <mailto:jepitsch@xxxxxxx>  
                                                    om>                         
                               To  
                                                    Sent  by:                   
 thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx> <mailto:thin@xxxxxxxxxxxxx>  
                                                    thin-bounce@freel           
                               cc  
                                                    ists.org   
<http://ists.org/> <http://ists.org/>  
                                                                                
                          Subject
                                                                              
[THIN]  Re: Office 2003  applications
                                                    16/03/2006  04:18          
hang
                                                    AM  
                                        
                                        
                                                    Please  respond  to
                                                          thin
                                        
                                        
                                        
                                        
                                        
                                        
                                        Ok,  in the final analysis from 
Microsoft, the problem was the simple  fact
                                        that the customer was using an older 
version of  UPHCLEAN.  UPHCLEAN was 
                                        deleting some registry entries  too 
early and Office was trying to write to
                                        them after they were  removed sending 
the process into a nasty little  loop.
                                        
                                        Jeff
                                        
                                        
                                        On 3/14/06, Michael Pardee <  
pardeemp.list@xxxxxxxxx <mailto:pardeemp.list@xxxxxxxxx> 
<mailto:pardeemp.list@xxxxxxxxx>  > wrote:
                                        Jeff, just following up on  this one.  
Did disabling the error Reporting
                                        Service  eventually fix the issue?
                                        
                                        
                                        On 1/25/06, Jeff Pitsch < 
jepitsch@xxxxxxxxx >  wrote:
                                          No.  It's other applictions as well  
as Outlook and it affects
                                          applications that don't  necessarily 
access the  network.
                                        
                                          Jeff
                                        
                                        
                                          On 1/25/06,  Ruben Spruijt < 
Ruben.Spruijt@xxxxxxxxxxxx >  wrote:
                                            Hi  Jeff,
                                        
                                        
                                        
                                        
                                        
                                            It's not this  issue ..? (below)  
                                        
                                        
                                        
                                        
                                        
                                            Ruben
                                        
                                        
                                        
                                        
                                        
                                            >  > If you have any Servers with 
HP NC7781 NIC's installed (Hp DL  
                                            > 380's, DL 360's and others), you  
may experience excessive
                                            >  retransmits, Outlook hangs, file 
copy performance issues, cluster  
                                            > failovers,  etc.
                                            >  >
                                            > >  Cause:
                                            > > The driver defaults to  
"Offload TCP transmit Checksum"
                                            and  "Offload
                                            > Ip  Transmit
                                            > > Checksum". This is a  
performance enhancement designed to relieve  
                                            > the TCP and IP  
                                            > > components of the IP checksum  
calculation overhead and assign that
                                            >  duty to the NIC.
                                            > > Normally this  is a preferred 
method of operation. The HP NC7781  
                                            > NICS periodically  
                                            > > miscalculate the TCP checksum.  
This causes connection timeouts
                                            >  periodically and
                                            > > more  importantly, Outlook 
hangs between 10 and 20 seconds. With  
                                            the
                                            >  latest firmware 
                                            > > and drivers  installed, the 
issue is still prevalent. The box  that
                                            > receives  a
                                            > > response with an incorrectly  
calculated checksum simply throws the  
                                            >  malformed
                                            > > response away, never  
delivering the data to the application.  
                                            > >  Resolution:
                                            > > In the Netcard  driver 
configuration dialog box, disable  Offload
                                            > checksum  
                                            > > calculations. This will allow  
the TCP and IP components to
                                            >  calculate their own 
                                            > >  checksums.This change does not 
require a reboot or involve  a
                                            > service interruption, normal  
                                            >  >
                                            > > change control procedures  
should of course, always be  followed!
                                        
                                        
                                        
                                        
                                        
                                        
                                        
                                        
                                        
                                        --
                                        
                                        Michael  Pardee
                                        www.blindsquirrel.org 
<http://www.blindsquirrel.org/> <http://www.blindsquirrel.org/>  
                                        
                                        
                                        
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