[THIN] Re: Allow user to reset own connections + log
- From: Angela Smith <angela_smith9@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 14 Jan 2009 11:39:20 +1100
Hi Pat
Would it be possible for Citrix to think the session is active whilst the
client is frozen? If so then setting this setting will not help.
Regards
> Date: Tue, 13 Jan 2009 08:18:30 -0500
> From: strangedog@xxxxxxxxx
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Allow user to reset own connections + log
>
> Set a disconnected session timeout of 15 minutes. This is long enough
> to allow a reconnect and short enough for users to learn to "self
> help"
>
> Patrick Coughlin
>
>
>
> On 1/13/09, Angela Smith <angela_smith9@xxxxxxxxxxx> wrote:
> >
> > Hi
> >
> > We have intermittent issues on our Windows 2003 Presentation Server 4 farm
> > where users are disconnected from the Citrix farm for "unknown" reasons.
> > When this occurs, the user calls the HelpDesk and the HelpDesk resets the
> > connection and off they go. They often wait 30 minutes for the HelpDesk to
> > answer for such a simple task.
> >
> > What I would like is for the users to be able to reset their ICA session via
> > Citrix Connection Centre. What I would like though is a log of
> > disconnects/resets so I dont loose visibility of issues in farm. I believe
> > Printing is the cause of the disconnects as this is usually the last task
> > performed before they have issues. I will be installing Tricerat Simplified
> > Printing within the next few months which will "hopefully" resolve this
> > issue. Im just looking for ways of reducing HelpDesk calls in the interim.
> >
> > Is there a way to log all disconnect/resets?
> >
> > Thanks
> >
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