[THIN] Allow user to reset own connections + log

  • From: Angela Smith <angela_smith9@xxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Tue, 13 Jan 2009 16:29:14 +1100


We have intermittent issues on our Windows 2003 Presentation Server 4 farm 
where users are disconnected from the Citrix farm for "unknown" reasons.  When 
this occurs, the user calls the HelpDesk and the HelpDesk resets the connection 
and off they go.  They often wait 30 minutes for the HelpDesk to answer for 
such a simple task.

What I would like is for the users to be able to reset their ICA session via 
Citrix Connection Centre.  What I would like though is a log of 
disconnects/resets so I dont loose visibility of issues in farm.  I believe 
Printing is the cause of the disconnects as this is usually the last task 
performed before they have issues.  I will be installing Tricerat Simplified 
Printing within the next few months which will "hopefully" resolve this issue.  
Im just looking for ways of reducing HelpDesk calls in the interim.

Is there a way to log all disconnect/resets?


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