Set a disconnected session timeout of 15 minutes. This is long enough to allow a reconnect and short enough for users to learn to "self help" Patrick Coughlin On 1/13/09, Angela Smith <angela_smith9@xxxxxxxxxxx> wrote: > > Hi > > We have intermittent issues on our Windows 2003 Presentation Server 4 farm > where users are disconnected from the Citrix farm for "unknown" reasons. > When this occurs, the user calls the HelpDesk and the HelpDesk resets the > connection and off they go. They often wait 30 minutes for the HelpDesk to > answer for such a simple task. > > What I would like is for the users to be able to reset their ICA session via > Citrix Connection Centre. What I would like though is a log of > disconnects/resets so I dont loose visibility of issues in farm. I believe > Printing is the cause of the disconnects as this is usually the last task > performed before they have issues. I will be installing Tricerat Simplified > Printing within the next few months which will "hopefully" resolve this > issue. Im just looking for ways of reducing HelpDesk calls in the interim. > > Is there a way to log all disconnect/resets? > > Thanks > > _________________________________________________________________ > It's simple! Sell your car for just $40 at CarPoint.com.au > http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fsecure%2Dau%2Eimrworldwide%2Ecom%2Fcgi%2Dbin%2Fa%2Fci%5F450304%2Fet%5F2%2Fcg%5F801459%2Fpi%5F1004813%2Fai%5F859641&_t=762955845&_r=tig_OCT07&_m=EXT -- Sent from Gmail for mobile | mobile.google.com ************************************************ For Archives, RSS, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: //www.freelists.org/list/thin Follow ThinList on Twitter http://twitter.com/thinlist Thin List discussion is now available in blog format at: http://thinmaillist.blogspot.com Thinlist MOBILE Feed http://thinlist.net/mobile ************************************************