[THIN] Re: Allow user to reset own connections + log
- From: Angela Smith <angela_smith9@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 14 Jan 2009 16:16:44 +1100
Hi Warren
The only issue with using TSCC to enable the Auditing is that it will be very
hard sifting through the "normal" disconnects in relation to session freeze
disconnects. I only want a log of when sessions hang. Users closing
applications incorrectly makes the session go into disconnect mode so I would
see hundreds of disconnects each day which is normal. If the user is forced
to close their sessions using TSServReset (and its logged), then the IT Admins
know their sessions actually froze. I personally think it would be a great
option for your program.
Regards
Ang
> Date: Wed, 14 Jan 2009 14:38:21 +1100
> From: caditc@xxxxxxxxxx
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Allow user to reset own connections + log
>
> Hi Angela
>
> TSSelfServReset will not incorporate a logging feature at this stage, but
> this is simple to achieve without any special programs. To enable logging of
> logon/logoff/disconnect/reset etc
> you simply need to go to each server and enable auditing for TS/ Citrix
> Sessions. To do this:
>
> On each TS/ Citrix server:
> 1. login as an admin
> 2. Goto control panel-->administrative tools-->terminal services configuration
> 3. Click on the connections folder and choose either RDP or ICA (which ever
> you are using). Right click on the connection type and then choose properties.
> 4. goto the permissions tab and then select advanced
> 5. Then choose the auditing tab and press ADD
> 6. Add the Domain Users as a whole or a specific group you want to audit.
> Then select what you want to audit - Logon, logoff, disconnect etc.
> 7. Once you have selected what you want, press OK several times and you're
> done
>
> In the security branch of the eventvwr, all the sessions will now begin to
> log the events you selected. if you open one of the events, say a disconnect
> for example, the following will be
> displayed:
>
> Session disconnected from winstation:
> User Name: wozza
> Domain: CTRL-ALT-DEL
> Logon ID: (0x0,0x2AABA59A)
> Session Name: RDP-Tcp#52
> Client Name: CADCTX
> Client Address: 192.168.1.156
>
> --
> Warren Simondson
>
> Ctrl-Alt-Del IT Consultancy Pty Ltd
> Website: http://www.ctrl-alt-del.com.au
>
>
>
>
> Quoting Angela Smith <angela_smith9@xxxxxxxxxxx>:
>
> >
> > Hi Warren
> >
> > Your tool sounds great. Any chance you can incorporate some logging
> > functionality. It would be great if all resets are logged so us IT
> > Admins know how often users are running into issues.
> >
> > Also what functionality does TSSelfServReset have over Citrix
> > Connection Manager?
> >
> > Thanks
> > Ang
> > > Date: Wed, 14 Jan 2009 01:31:21 +1100
> > > From: caditc@xxxxxxxxxx
> > > To: thin@xxxxxxxxxxxxx
> > > Subject: [THIN] Re: Allow user to reset own connections + log
> > >
> > > Hold that thought! I hate to pre-empt new freeware utilities from
> > Ctrl-Alt-Del IT Consultancy, but I
> > > am just putting the very final touches on a new tool called
> > TSSelfServReset. It should be up on the
> > > web site by Wednesday or Thursday. It is a single GUI that shows
> > all the sessions and processes
> > > for the specific logged on user and allows them to logoff their own
> > sessions or kill their own
> > > processes without the need for admin rights etc. I've been testing
> > it for the last 2 weeks and I'm
> > > pretty happy with it, and so are the various beta testers. Stay
> > tuned and I'll post when the final
> > > product will be available.
> > >
> > > Cheers
> > > --
> > > Warren Simondson
> > >
> > > Ctrl-Alt-Del IT Consultancy Pty Ltd
> > > Website: http://www.ctrl-alt-del.com.au
> > >
> > >
> > >
> > >
> > > Quoting Angela Smith <angela_smith9@xxxxxxxxxxx>:
> > >
> > > >
> > > > Hi
> > > >
> > > > We have intermittent issues on our Windows 2003 Presentation
> > Server 4
> > > > farm where users are disconnected from the Citrix farm for
> > "unknown"
> > > > reasons. When this occurs, the user calls the HelpDesk and the
> > > > HelpDesk resets the connection and off they go. They often wait
> > 30
> > > > minutes for the HelpDesk to answer for such a simple task.
> > > >
> > > > What I would like is for the users to be able to reset their ICA
> > > > session via Citrix Connection Centre. What I would like though
> > is a
> > > > log of disconnects/resets so I dont loose visibility of issues
> > in
> > > > farm. I believe Printing is the cause of the disconnects as this
> > is
> > > > usually the last task performed before they have issues. I will
> > be
> > > > installing Tricerat Simplified Printing within the next few
> > months
> > > > which will "hopefully" resolve this issue. Im just looking for
> > ways
> > > > of reducing HelpDesk calls in the interim.
> > > >
> > > > Is there a way to log all disconnect/resets?
> > > >
> > > > Thanks
> > > >
> > > >
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