[THIN] Re: Allow user to reset own connections + log

  • From: Angela Smith <angela_smith9@xxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Wed, 14 Jan 2009 17:01:39 +1100

No we dont use session reliability.

From: joe.shonk@xxxxxxxxx
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Allow user to reset own connections + log
Date: Tue, 13 Jan 2009 22:16:22 -0700

Do you have session reliability enabled?




thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Angela

Sent: Monday, January 12, 2009 10:29 PM

To: thin@xxxxxxxxxxxxx

Subject: [THIN] Allow user to reset own connections + log



We have intermittent issues on our Windows 2003 Presentation Server 4 farm
where users are disconnected from the Citrix farm for "unknown"
reasons.  When this occurs, the user calls the HelpDesk and the HelpDesk
resets the connection and off they go.  They often wait 30 minutes for the
HelpDesk to answer for such a simple task.

What I would like is for the users to be able to reset their ICA session via
Citrix Connection Centre.  What I would like though is a log of
disconnects/resets so I dont loose visibility of issues in farm.  I
believe Printing is the cause of the disconnects as this is usually the last
task performed before they have issues.  I will be installing Tricerat
Simplified Printing within the next few months which will "hopefully"
resolve this issue.  Im just looking for ways of reducing HelpDesk calls
in the interim.

Is there a way to log all disconnect/resets?


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