I wonder how the office of fair trading, or whatever yours is called,
regards that sort of thing? When you sell a product it has to work, and
you're obligated to resolve broken items under warranty. But then you
try dealing with the seller, and they fob you off to their supplier,
who's overseas, or speaks so bad they may as well be.
There's got to be some point where that sort of thing is a breach of the
law that you can take action on...
The amount of crap I've had to deal with, with some computer suppliers,
has been really bad. I hope I never, personally, get stuck with one of
these "no speak English" technical support people on the phone.
