[TechAssist] Re: ctc 203ax 27" RCA
- From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 10 Jan 2006 21:30:47 -0500
So this explains it all. They are doing this audio drop on purpose. Jeeze.
Seems someone would call the shops, espescially ASC's so we can handle these
customers better. I wonder how much money these Beta test are costing
customers worldwide?
Perry Bower
Electric Medic
Silent CTC's
By: Joe Sopko
In response to a question by a friend of mine who runs a
service shop in
Florida, I made an inquiry for further information about the
newer RCA
TV's which exhibit the problem of "no sound....unplug for 15
minutes to
correct." We've known about this problem for some time, but
have never
had the whole story on it - till now. The person I spoke to
would only
talk of it with assurances of anonymity and no mention of the
company he
works for. I felt like I should put on a trench coat and meet
him on a
street corner in the dead of night.....He is very concerned
that
anything said would come back to bite him and his company in
a court.
As for my putting this in a newsletter it's OK as I am only
reporting
hearsay" since it is not attributable to any person or
company, and is
not to be construed as the official position of any person or
company.
Consider it as a chat between 2 technicians. I have
paraphrased his
words as I was furiously writing while he was talking, so
this isn't
EXACT and I've deleted any names so this won't cause him
trouble..
Question: What Chassis are affected?
Answer: CTC203, CTC197, and CTC195
Question: Does it affect only gemstar models?
Answer: In a way....those 3 chassis all use the same micro (
not the
same part#, the same capabilities ) whether they have gemstar
installed
in them or not - the micro will accommodate
gemstar......easier to build
them at the factory that way, rather than different micro's
for "with"
or "without" gemstar, so all of those chassis are susceptible
to this
problem whether or not gemstar is actually in the set.
Question: Why exactly does it occur ?
Answer: It's been identified to a non-standard signal
originating in
particular "XDS box" in the transmission chain (XDS
means "extra digital
services" and includes closed captioning, auto clock, program
guides,
VIR color levels, etc, all broadcast in the vertical
interval).... the
signal originating in this XBR box made by the "XYZ" company
(name
deleted) has 2 extra bits...It causes a buffer overload in
the micro and
mutes the sound....this XBR box does not truncate the data
stream and
the extra bits get broadcast.....there is pending litigation
on this,
the FCC and EIC is involved since they regulate what goes out
over the
airways.
Question: Why does it just affect RCA's ?
Answer: Well, it doesn't...Sony's Hitachi's and Philips are
also
affected.....the Sony's dropout video when it occurs...the
Philips have
the tint shift all the way to green, so RCA;s not alone in
this.
Question: Is anything being done ?
Answer: A LOT ! "QQQ company", (name deleted) is helping
the "XYZ"
company develop software that will properly truncate the data
stream. We
haven't been ignoring it. As a matter of fact, we're very
near the end,
now...you're going to be getting MORE complaints about this
in the next
few weeks as it's being beta tested - they have to "cause"
the problem
during the testing to "test" the cure, so during this testing
phase the
trouble will be occuring often....hopefully it'll only be
another 3
weeks.... refer customers who have this complaint to the
manufacture's
customer relations number 317-415-4151 as they've been
trained how to
handle it.
So there you have it, the complete story of a frustrating
problem that
is hopefully coming to an end. When those 2 offending bits
are stripped
off during the transmission process, it'll be all over.
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