[TechAssist] Re: Useful and Professional Posting Suggestions
- From: "Glenn Larkman" <mail@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Fri, 30 May 2003 23:05:17 -0700
Without becoming a part this "discussion" I want to make a suggestion.
I have made a number of replies on this list to the authors of various
requests for assistance and have been able to do so only by reposting to the
list.
Maybe there would be less "chatter" if members could reply to each other
privately instead of using the list as a point of communication.
Can the list be set up so that when the "reply" button is hit there is a
choice of sending a response to either the sender, or, the sender AND the
list?
If everyone had a signature file with their email address in it for members
to use to reply to, then that could possibly reduce the number of irrelevant
emails, a number of which I admit to sending....I'm as guilty as anyone.
The point I'm making is that some of those posts I made were because it was
either difficult or not possible for me to reply to the sender only off the
list.
Not looking for a fight or to be kicked off the forum...just a
suggestion..............................
Glenn Larkman
Audiotech
256 Nth Hwy 101
ENCINITAS CA 92024
760 944 9048
FAX 944 0345
mail to"mail@xxxxxxxxxxxxx"
"www.audiotech.net"
----- Original Message -----
From: "Intrepid Video Support" <support@xxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, May 30, 2003 7:54 PM
Subject: [TechAssist] Re: Useful and Professional Posting Suggestions
Leonard,
Now if I may quote you:
---------
Fourth, many of the users of this list do not seem to appreciate the value
of the list archives. A link can be found at the bottom of every post.
Many of you never even bother to check the archives or tips on the web site
before asking a question. You can often save yourself a lot of time and get
more information by checking there BEFORE posting a question-
----------
This really does not do much good when people do not place model/chassis and
brief description of problem in the subject line. If
you are searching the archives for a model number, if I'm not mistaken, if
the model is not in the subject line, those posts will
not be found.
Furthermore, who wants to open several messages with certain model numbers
only to find those symptoms are no where close.
The ability to search the archives is an awesome tool if we have some kind
of uniformity to the posts.
Jeff Dougherty
Intrepid Video TV/VCR
263 S Front St
Steelton PA 17113
fax...717-564-4952
www.intrepid-video.com www.tech-repair.net
----- Original Message -----
From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 29, 2003 11:52 PM
Subject: [TechAssist] Useful and Professional Posting Suggestions
There has been a great deal of back and forth regarding the appropriateness
of posts and the proliferation of threads that get off track. After
extensive conversations with members of the list and with the adminstrators,
I have decided to make some suggestions. This list is a great resource and
we should do everything we can to keep it so and to make it better.
First, we should all remember why we are here. We are here to help each
other to be more effective in our profession. By sharing information we can
be more efficient techs and more profitable businessmen. The primary reason
this group was established was to provide Technical Assistance, however, not
business related advice, humor, feel-good touchy feelies, or idle chit chat.
There is an amount of all of these that can be tolerated, but in order to
keep the list efficient and effective we should all be mindfull of what we
post and attempt to keep them to a minimum. This is what the administrators
have been trying to say. The business related stuff is mostly OK, and
occasional BS can be tolerated, but some limits have to be set.
Second, the administrators spend a great deal of time on this listserve and
the website and receive little in return. They are doing us a great service
and deserve a little slack. The more we do to police our own posts the less
they have to do. Sometimes they have not said things with grace, nor with a
great deal of consistency and people have gotten upset. Get over it and
show some appreciation for their work to make all of us more professional
and effective. We can all do a better job of making our posts relevant.
All of us. Myself included.
Third, a few of you think because you spend a good deal of time helping
others you can post whatever you want and should not be reminded to keep
your posts relevant to technical support. You are simply wrong. Your help
is appreciated and you should not take constructive criticism as meaning
that it is not. The list administrators don't take it that way. They
respond quite professionally to suggestions to improve the list, including
the suggestion that critique of our posts needs to be more consistent and
more clear. I have recently had that conversation and they will attempt to
improve on that. We need to do our part and respond likewise.
Fourth, many of the users of this list do not seem to appreciate the value
of the list archives. A link can be found at the bottom of every post.
Many of you never even bother to check the archives or tips on the web site
before asking a question. You can often save yourself a lot of time and get
more information by checking there BEFORE posting a question. When
searching the archives it is painfully obvious that too much chit chat goes
on because you have to go through so much of it sometimes to get to the
useful information. Also, changing the subject line screws up the archives,
so start a new one rather than changing in the middle of a thread.
Finally, I'd like to quote Jeff Dougherty (Intrepid Video TV/VCR), who
recently posted some very wise, reasonable and appropriate advice that
reflects the views of most of the members that I have communicated with and
the administrators:
"I don't think it was the whole thread that was the problem, but some of the
replies to it that pretty much DID NOT contribute to the subject at
hand...If replies are made informative, to the point and subject, then there
usually is no problem."
If you can't live with that, you need to be somewhere else.
Jeff, I hope you don't mind my quoting and snipping part of it. I mean in
no way to imply that the suggestions in this post are your views, but your
words were reflective of what many on the list feel.
Be well all. Be in touch. Be reasonable.
Leonard Caillouet
Electronics World
Gainesville, FL
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