[TechAssist] Re: Useful and Professional Posting Suggestions
- From: "Intrepid Video Support" <support@xxxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sat, 31 May 2003 12:10:54 -0400
For more information on this chat list, Ed mentioned, contact Ed or me off list
and we can add you.
Jeff Dougherty
Intrepid Video TV/VCR
263 S Front St
Steelton PA 17113
fax...717-564-4952
www.intrepid-video.com www.tech-repair.net
----- Original Message -----
From: "Teltek3" <teltek3@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Cc: <Chat@xxxxxxxxxxxxxxxxxx>
Sent: Saturday, May 31, 2003 7:06 AM
Subject: [TechAssist] Re: Useful and Professional Posting Suggestions
To save the other tech's precious time, looking up fixes for others, after a
fix has been sent, maybe make one post to the list that problem has been
solved.
May have to cut and paste the problem/fix, with Model and Chassis in Subject
line with (vertical) or (sound) etc. in bracket.
This leaves a nice clean message, for your database. If you want to discuss
other business related subjects, such as taxes, Service charges, why not try
Jeff's chat line...things are a little more laid back, and if a subject
interests you, join in.
Give Chat@xxxxxxxxxxxxxxxxxx a try,
-Ed-
----- Original Message -----
From: "Glenn Larkman" <mail@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Saturday, May 31, 2003 2:05 AM
Subject: [TechAssist] Re: Useful and Professional Posting Suggestions
> Without becoming a part this "discussion" I want to make a suggestion.
> I have made a number of replies on this list to the authors of various
> requests for assistance and have been able to do so only by reposting to
the
> list.
> Maybe there would be less "chatter" if members could reply to each other
> privately instead of using the list as a point of communication.
> Can the list be set up so that when the "reply" button is hit there is a
> choice of sending a response to either the sender, or, the sender AND the
> list?
> If everyone had a signature file with their email address in it for
members
> to use to reply to, then that could possibly reduce the number of
irrelevant
> emails, a number of which I admit to sending....I'm as guilty as anyone.
> The point I'm making is that some of those posts I made were because it
was
> either difficult or not possible for me to reply to the sender only off
the
> list.
> Not looking for a fight or to be kicked off the forum...just a
> suggestion..............................
>
>
> Glenn Larkman
> Audiotech
> 256 Nth Hwy 101
> ENCINITAS CA 92024
> 760 944 9048
> FAX 944 0345
> mail to"mail@xxxxxxxxxxxxx"
> "www.audiotech.net"
> ----- Original Message -----
> From: "Intrepid Video Support" <support@xxxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Friday, May 30, 2003 7:54 PM
> Subject: [TechAssist] Re: Useful and Professional Posting Suggestions
>
>
> Leonard,
> Now if I may quote you:
> ---------
> Fourth, many of the users of this list do not seem to appreciate the value
> of the list archives. A link can be found at the bottom of every post.
> Many of you never even bother to check the archives or tips on the web
site
> before asking a question. You can often save yourself a lot of time and
get
> more information by checking there BEFORE posting a question-
> ----------
> This really does not do much good when people do not place model/chassis
and
> brief description of problem in the subject line. If
> you are searching the archives for a model number, if I'm not mistaken, if
> the model is not in the subject line, those posts will
> not be found.
> Furthermore, who wants to open several messages with certain model numbers
> only to find those symptoms are no where close.
> The ability to search the archives is an awesome tool if we have some kind
> of uniformity to the posts.
>
> Jeff Dougherty
> Intrepid Video TV/VCR
> 263 S Front St
> Steelton PA 17113
> fax...717-564-4952
> www.intrepid-video.com www.tech-repair.net
>
> ----- Original Message -----
> From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 29, 2003 11:52 PM
> Subject: [TechAssist] Useful and Professional Posting Suggestions
>
>
> There has been a great deal of back and forth regarding the
appropriateness
> of posts and the proliferation of threads that get off track. After
> extensive conversations with members of the list and with the
adminstrators,
> I have decided to make some suggestions. This list is a great resource
and
> we should do everything we can to keep it so and to make it better.
>
> First, we should all remember why we are here. We are here to help each
> other to be more effective in our profession. By sharing information we
can
> be more efficient techs and more profitable businessmen. The primary
reason
> this group was established was to provide Technical Assistance, however,
not
> business related advice, humor, feel-good touchy feelies, or idle chit
chat.
> There is an amount of all of these that can be tolerated, but in order to
> keep the list efficient and effective we should all be mindfull of what we
> post and attempt to keep them to a minimum. This is what the
administrators
> have been trying to say. The business related stuff is mostly OK, and
> occasional BS can be tolerated, but some limits have to be set.
>
> Second, the administrators spend a great deal of time on this listserve
and
> the website and receive little in return. They are doing us a great
service
> and deserve a little slack. The more we do to police our own posts the
less
> they have to do. Sometimes they have not said things with grace, nor with
a
> great deal of consistency and people have gotten upset. Get over it and
> show some appreciation for their work to make all of us more professional
> and effective. We can all do a better job of making our posts relevant.
> All of us. Myself included.
>
> Third, a few of you think because you spend a good deal of time helping
> others you can post whatever you want and should not be reminded to keep
> your posts relevant to technical support. You are simply wrong. Your
help
> is appreciated and you should not take constructive criticism as meaning
> that it is not. The list administrators don't take it that way. They
> respond quite professionally to suggestions to improve the list, including
> the suggestion that critique of our posts needs to be more consistent and
> more clear. I have recently had that conversation and they will attempt
to
> improve on that. We need to do our part and respond likewise.
>
> Fourth, many of the users of this list do not seem to appreciate the value
> of the list archives. A link can be found at the bottom of every post.
> Many of you never even bother to check the archives or tips on the web
site
> before asking a question. You can often save yourself a lot of time and
get
> more information by checking there BEFORE posting a question. When
> searching the archives it is painfully obvious that too much chit chat
goes
> on because you have to go through so much of it sometimes to get to the
> useful information. Also, changing the subject line screws up the
archives,
> so start a new one rather than changing in the middle of a thread.
>
> Finally, I'd like to quote Jeff Dougherty (Intrepid Video TV/VCR), who
> recently posted some very wise, reasonable and appropriate advice that
> reflects the views of most of the members that I have communicated with
and
> the administrators:
>
> "I don't think it was the whole thread that was the problem, but some of
the
> replies to it that pretty much DID NOT contribute to the subject at
> hand...If replies are made informative, to the point and subject, then
there
> usually is no problem."
>
> If you can't live with that, you need to be somewhere else.
>
> Jeff, I hope you don't mind my quoting and snipping part of it. I mean in
> no way to imply that the suggestions in this post are your views, but your
> words were reflective of what many on the list feel.
>
> Be well all. Be in touch. Be reasonable.
>
> Leonard Caillouet
> Electronics World
> Gainesville, FL
>
>
>
>
>
>
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