Al, She can get to Internet tools through Control Panel. She does not need to have IE open. I am not sure what she will find there that will help solve the problem. Did you check to see if she has allowed IE to be active on the machine? If she is using XP ( I can't remember), there should be a place in Add\Remove Programs in the Control Panel to select default programs. In addition to selecting default programs one can also choose to allow access to programs. Browsers are one of these categories. Perhaps with the MSN browser enabled, the option to use IE is set to not allow. Maybe this will help. Sorry I can't be a bit more specific, I am no longer running XP and this option seems to not be a part of 2003 Server which I now run along with Me and 98SE. Dave http://www.geocities.com/wooledge001_/ http://www.mental-health-advocate.us ------------------------------ From: "Albert Bundt,DCB" <albert.bundt@xxxxxxxxxxx> Subject: -=PCTechTalk=- Re: Internet Explorer Date: Sat, 14 Feb 2004 10:45:50 -0800 1. This isn't only when trying to use Netzero. She has MSN 9 also. But when she boots up if she selects netzero she will get the connectoid connect and the band will come on top. The one with the ads etc but not the IE6. The IE will not open at all so we can not go to the usuall internet tools, etc. 2. The only thing we have been able to figure out to attempt to do is to delete the IE and reinstall but so far she is having problems deleting it. ( It is being used it says) renaming doesn't work. I think she might have gotten a virus as she has a couple of the dlls like msiesh.dll . I am hoping she can work through it with out a new install of her windows because she has an emachine. Thanks AL To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk