I concur with Jared. A response to a recent TAR was "... reinstall the (Oracle) software" (LOL big time!). But seriously folks, keep sending those big $$$ for support. ----------------- Ron Reidy Lead DBA Array BioPharma, Inc. -----Original Message----- From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx]On Behalf Of Jared Still Sent: Wednesday, June 22, 2005 1:35 PM To: mgogala@xxxxxxxxxxxxxxxxxxxx Cc: Oracle-L (E-mail) Subject: Re: Metalink forums - effects of the outsourcing On 6/22/05, Mladen Gogala < mgogala@xxxxxxxxxxxxxxxxxxxx> wrote: Did anybody manage to have a question answered in a meaningful way by an Oracle person lately? The last 2 times that I have found it necessary to open a TAR, the questions were answered by my own experimenation and participation in this list. When the problems were resolved, the Oracle personnel assigned to that TAR did not appear particularly interested in the solution, but did close the TAR immediately. -- Jared Still Certifiable Oracle DBA and Part Time Perl Evangelist This electronic message transmission is a PRIVATE communication which contains information which may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please notify the sender of the delivery error by replying to this message, or notify us by telephone (877-633-2436, ext. 0), and then delete it from your system.