RE: Metalink forums - effects of the outsourcing
- From: "Jesse, Rich" <Rich.Jesse@xxxxxxxxxxxxxxxxx>
- To: "oracle-l@xxxxxxxxxxxxx" <Oracle-L@xxxxxxxxxxxxx>
- Date: Fri, 24 Jun 2005 09:21:42 -0500
I've both good and bad luck with MetaLink Forums and TARs. I remember
back in 97-99 when our main Oracle DBs were on OpenVMS that Kirsten
Dimmick from Oracle Support was always very helpful and insightful. And
looking back on some of her advice and troubleshooting, I don't think it
was just my greenness with Oracle that caused me to think that.
Employees with talent like that shouldn't be relegated to repeatedly
blogging "RTFM". I hope for their sake that folks like Kirsten have
moved on to something a little more stimulating or challenging.
Unfortunately for us customers, that sometimes means a drop in service.
Oh we've been serviced alright...
Rich
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Thomas Day
Sent: Friday, June 24, 2005 8:54 AM
To: Oracle-L (E-mail)
Subject: Re: Metalink forums - effects of the outsourcing
Fortunately I haven't had to use Oracle support in about 6 years.
That's one of the great things about this list
[snip]
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