RE: Metalink forums - effects of the outsourcing
- From: "Mercadante, Thomas F (LABOR)" <Thomas.Mercadante@xxxxxxxxxxxxxxxxx>
- To: <rgramolini@xxxxxxxxxxxxxxx>
- Date: Thu, 23 Jun 2005 08:48:11 -0400
If you don't stop whining, we are going to send you to your room.
________________________________
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Ruth Gramolini
Sent: Thursday, June 23, 2005 8:44 AM
To: jkstill@xxxxxxxxx; mgogala@xxxxxxxxxxxxxxxxxxxx
Cc: Oracle-L (E-mail)
Subject: RE: Metalink forums - effects of the outsourcing
I had the same experience the last few times I opened a TAR. They give
you any answer they think is right and close the TAR. Of course I open
it again and repeat the cycle. Then I fill out the questionaired they
send to annoy us every time they have closed a tar because they think it
has been answered and I tell the my experience with OWS was lousy, but
nothing ever comes of it.
I always say I will proceed in English with all of my TAR's. I wish the
analysts would do the same. If they don't understand the question they
say "that's a different issue, you will have to open another TAR which
will be assigned to the correct group".
<whiney voice on> I want the "good old days" when you could call and
talk to a real person who spoke understandable English. We still pay the
same or more for the rotten service.<whiney voice off>
Ruth
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx]On Behalf Of Jared Still
Sent: Wednesday, June 22, 2005 3:35 PM
To: mgogala@xxxxxxxxxxxxxxxxxxxx
Cc: Oracle-L (E-mail)
Subject: Re: Metalink forums - effects of the outsourcing
On 6/22/05, Mladen Gogala <mgogala@xxxxxxxxxxxxxxxxxxxx> wrote:
Did anybody manage to have a question answered in a meaningful way by an
Oracle person lately?
The last 2 times that I have found it necessary to open a TAR, the
questions
were answered by my own experimenation and participation in this list.
When the problems were resolved, the Oracle personnel assigned
to that TAR did not appear particularly interested in the solution,
but did close the TAR immediately.
--
Jared Still
Certifiable Oracle DBA and Part Time Perl Evangelist
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