Hello Judith: When you exit the program that controls the Chatroom, you "must" remember to turn on Highlighted Text by pressing JAWS KEY+S once to turn on highlighted text. JAWS will say "Highlighted". If you do not do that, you will find that JAWS will not read a lot of highlighted information that is essential to you as a JAWS user. As I said, someone might have a better solution for your problem. Sincerely" Dave Durber