Lori, Next time try Insert+Windows+F4 to kill JAWS. Wait 10 seconds. Ctrl+alt+j to restart JAWS. That may get you up and running again. Of course it doesn't fix the underlying problem. For that, I'd advise just moving your arrow keys a bit more slowly or give any web page time to refresh and settle down before moving around. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Lori Duncan To: jfw@xxxxxxxxxxxxx Sent: Monday, March 28, 2011 10:08 Subject: Jaws freezing Hi I'm using Jaws 11 with windows XP. I'm having problems with Jaws on the internet. When I'm on a webpage and am using my up or down arrow keys to move fast up and down a page for example, Jaws will suddenly stop talking, and won't re-start, not even when I go into the Jaws folder and sellect from there or use a short cut key. It's happened a number of times today, and the only way round it is if I re-boot my laptop, which I know isn't good for my hard drive. I'm not sure what's caused this problem, but I have been getting error messages from Microsoft asking me if I'd like to send an error report, but it doesn't say what the error is or how I fix it. Could the problem be net-based or something? Any advice would be wellcome. Thanks from Lori Duncan.