RE: Jaws freezing

  • From: "Starrett, Kimberly A., VBAPHILSDT" <kimberly.starrett@xxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Tue, 29 Mar 2011 12:53:45 -0400

I believe this is an XP related problem as I've seen it myself on my XP
machine with both Jaws 11 and 12, and not only in IE but also in Word.
It doesn't seem to happen with Windows 7 though I can't really recommend
that operating system for other reasons.

Kimberly Starrett
Product Development
Product Support Service (Benefits Product Support)
Insurance Product Division, Product Support Team 1
Philadelphia Regional Office and Insurance Center
Tel: 215-842-2000 x4321
Email: kimberly.starrett@xxxxxx



From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Charles
Sent: Tuesday, March 29, 2011 12:21 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Jaws freezing

Looks as though you should contact FS Tech support and describe this problem
to them.  You Can do this either by phone or at their web page.

From: Brian Hansen <mailto:BC.Hansen23@xxxxxxxxx>  
Sent: Tuesday, March 29, 2011 8:01 AM
To: jfw@xxxxxxxxxxxxx 
Subject: RE: Jaws freezing

Both JFW 11 & 12 are doing the same things on my desktop.  When I had my
wife look at the screen, everything works just fine visually, but JFW some
how locked up the sound card that it's using.  The only way to get things
back to normal is to power down and restart.  I've even tried it on other
computers and other sound cards and I'm still getting the same results.


From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Lori Duncan
Sent: Monday, March 28, 2011 12:08 PM
To: jfw@xxxxxxxxxxxxx
Subject: Jaws freezing

Hi I'm using Jaws 11 with windows XP.  I'm having problems with Jaws on the
internet.  When I'm on a webpage and am using my up or down arrow keys to
move fast up and down a page for example, Jaws will suddenly stop talking,
and won't re-start, not even when I go into the Jaws folder and sellect from
there or use a short cut key.  It's happened a number of times today, and
the only way round it is if I re-boot my laptop, which I know isn't good for
my hard drive.  I'm not sure what's caused this problem, but I have been
getting error messages from Microsoft asking me if I'd like to send an error
report, but it doesn't say what the error is or how I fix it.  Could the
problem be net-based or something?  Any advice would be wellcome.  Thanks
from Lori Duncan.

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