I tried to uninstall it when I thought it might be causing a problem, but it said there was an error with a missing file so I could not remove the program. I thought (maybe wrongly) that if I reinstalled it again that file might install and therefore I could remove it. I know, probably not very wise of me. anyway, I reinstalled over the old version and then tried to uninstall, but the same thing happened, some missing file so I can't uninstall. Confused? Well join the club! Barbara Wilson T: 02887784046 M: 07917710779 E: (home) barkingbabs@xxxxxxxxxxxxxxx E: (office) info@xxxxxxxxxxxxxxxxxx W: (home) www.justgiving.com/cyder W: (office) www.creativeeyes.co.uk Skype: (from computer) creativeeyes Skype: (from phone or mobile) 02892811500 Windows Messenger: creativeeyes@xxxxxxxxxxxxx ----- Original Message ----- From: George Bell To: jaws-uk@xxxxxxxxxxxxx Sent: Friday, August 01, 2008 4:51 PM Subject: [jaws-uk] Re: PC Problems Hi Barbara, Can we go back to basic for a moment. Did you in fact re-install Window-Eyes? Where's Steve Nutt when you want him? I'll copy him here, as he may have some ideas as regards what is looking for this gwmhook.dll which sounds suspiciously like one of their files. George. From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Barbara Wilson Sent: 01 August 2008 16:42 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: PC Problems Thanks for that Peter. I downloaded both programs and it seems they found and repaired some things. However, I am still getting the missing gwmhook.dll thing at start-up and it's still asking me what program to use when I try to access the hard drives and memory pen. All else seems to be fine and so far no strange music or anything like that. I think however I still need to have an expert look at it, so will do so next week just in case there's something nasty lurking. Thanks again to all on the list for the great advice. Barbara Wilson No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.9/1583 - Release Date: 7/31/2008 6:17 AM No virus found in this outgoing message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.9/1583 - Release Date: 7/31/2008 6:17 AM