Hi Barbara, backing up George. See below. gwmhook.dll file information The process belongs to the software GWMHOOK.DLL by unknown. Description: File gwmhook.dll is located in the folder C:\Windows\System32. Known file sizes on Windows XP are 36864 bytes (66% of all occurrence), 32768 bytes. A .dll file (Dynamic Link Library) is a special type of Windows program containing functions that other programs can call. This .dll file can be injected to all running processes and can change or manipulate their behavior. The file is a file without information about the maker of this file. The program is not visible. The service has no detailed description. Program starts upon Windows startup (see Registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs). It can change the behavior of other programs or manipulate other programs. gwmhook.dll is not a Windows system file. gwmhook.dll is able to record inputs. Therefore the technical security rating is 94% dangerous, however also read the users reviews. Important: Some malware camouflage themselves as gwmhook.dll, particularly if they are located in c:\windows or c:\windows\system32 folder. Thus check the gwmhook.dll process on your pc whether it is pest. We recommend Security Task Manager for verifying your computer's security. It is one of the Top Download Picks of 2005 of The Washington Post and PC World. Score User Comments Rate Has to do with WindowEyes screen reader by GW Micro Tom _____ From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: 31 July 2008 20:01 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: PC Problems Hi Barbara, Re 2) I suspect the file may be gwmhook.dll. Have you ever installed GW-Micro's Window Eyes screen reader? Even a demo version? Overall, I think it best to get down to a totally clean system before addressing your first problem. It may even resolve itself by then. George. From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Barbara Wilson Sent: 31 July 2008 19:20 To: jaws-uk Subject: [jaws-uk] PC Problems Thanks to some great advice on this list I think I am well on the way to sorting the PC problems and hopefully will avoid having to take drastic action. I have updated JAWS 9 and installed AVG 8 courtesy of Phil's direct link. I have also downloaded a program called Spyware Detecter and will look into additional programs suggested by list members. While yesterday the Spyware software was detecting over 200 risks, today it's only coming up with 1 or 2 at the most, so that is a welcome improvement. There are only two problems which keep recurring just when I think I've got all sorted. 1 When I try to access either two of my computer's hard drives or my memory pen, I am presented with the Open With dialogue box. I then have to click Browse and select Windows Explorer before the drive will open. There is no box to check to always use that program, so the next time I try to access that drive the same thing happens. Any ideas? 2 Whenever I start up the computer I am presented with an error message and an Okay Button. The message only appears for seconds, so I don't get much time to read it completely with the JAWS Cursor. Therefore what I am about to write may not be exact, but it's the general idea of the message: "Webproxia.ex could not be opened because gwmook.dll could not be found". Anyone know what this is and what to do about it? Sorry for all the questions and I really am greatful to list members. I'd like to return the favours some day but I hope I never have to! Barbara Wilson T: 02887784046 M: 07917710779 E: (home) barkingbabs@xxxxxxxxxxxxxxx E: (office) info@xxxxxxxxxxxxxxxxxx W: (home) www.justgiving.com/cyder W: (office) www.creativeeyes.co.uk Skype: (from computer) creativeeyes Skype: (from phone or mobile) 02892811500 Windows Messenger: creativeeyes@xxxxxxxxxxxxx No virus found in this outgoing message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.9/1583 - Release Date: 7/31/2008 6:17 AM