Barbara, You could run a program such as RegScrub XP if that is your operating system, or use C Cleaner to clean up the registry, this works under XP or Vista I believe. Regards, Pete H. ----- Original Message ----- From: Barbara Wilson To: jaws-uk@xxxxxxxxxxxxx Sent: Thursday, July 31, 2008 10:36 PM Subject: [jaws-uk] Re: PC Problems How do I perform a registry clean Pete? Barbara Wilson T: 02887784046 M: 07917710779 E: (home) barkingbabs@xxxxxxxxxxxxxxx E: (office) info@xxxxxxxxxxxxxxxxxx W: (home) www.justgiving.com/cyder W: (office) www.creativeeyes.co.uk Skype: (from computer) creativeeyes Skype: (from phone or mobile) 02892811500 Windows Messenger: creativeeyes@xxxxxxxxxxxxx ----- Original Message ----- From: Peter Hallam To: jaws-uk@xxxxxxxxxxxxx Sent: Thursday, July 31, 2008 8:34 PM Subject: [jaws-uk] Re: PC Problems I don't think you will be able to remove it until you have performed a registry clean, this should solve the problem and you should be free to remove it. Hope this helps, Pete H. ----- Original Message ----- From: Barbara Wilson To: jaws-uk@xxxxxxxxxxxxx Sent: Thursday, July 31, 2008 8:06 PM Subject: [jaws-uk] Re: PC Problems Yes, I have a demo of the Windows Eyes 7 Beta installed. Actually, I thought that was the problem and tried to remove it and it said I could not because some file was missing. Then I just reinstalled it and it installed fine, then the problem started again. So can you tell me why this is happening with Window Eyes even when I don't have it running? And can I fix it without doing anything too drastic? Barbara Wilson T: 02887784046 M: 07917710779 E: (home) barkingbabs@xxxxxxxxxxxxxxx E: (office) info@xxxxxxxxxxxxxxxxxx W: (home) www.justgiving.com/cyder W: (office) www.creativeeyes.co.uk Skype: (from computer) creativeeyes Skype: (from phone or mobile) 02892811500 Windows Messenger: creativeeyes@xxxxxxxxxxxxx ----- Original Message ----- From: George Bell To: jaws-uk@xxxxxxxxxxxxx Sent: Thursday, July 31, 2008 8:01 PM Subject: [jaws-uk] Re: PC Problems Hi Barbara, Re 2) I suspect the file may be gwmhook.dll. Have you ever installed GW-Micro's Window Eyes screen reader? Even a demo version? Overall, I think it best to get down to a totally clean system before addressing your first problem. It may even resolve itself by then. George. From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Barbara Wilson Sent: 31 July 2008 19:20 To: jaws-uk Subject: [jaws-uk] PC Problems Thanks to some great advice on this list I think I am well on the way to sorting the PC problems and hopefully will avoid having to take drastic action. I have updated JAWS 9 and installed AVG 8 courtesy of Phil's direct link. I have also downloaded a program called Spyware Detecter and will look into additional programs suggested by list members. While yesterday the Spyware software was detecting over 200 risks, today it's only coming up with 1 or 2 at the most, so that is a welcome improvement. There are only two problems which keep recurring just when I think I've got all sorted. 1 When I try to access either two of my computer's hard drives or my memory pen, I am presented with the Open With dialogue box. I then have to click Browse and select Windows Explorer before the drive will open. There is no box to check to always use that program, so the next time I try to access that drive the same thing happens. Any ideas? 2 Whenever I start up the computer I am presented with an error message and an Okay Button. The message only appears for seconds, so I don't get much time to read it completely with the JAWS Cursor. Therefore what I am about to write may not be exact, but it's the general idea of the message: "Webproxia.ex could not be opened because gwmook.dll could not be found". Anyone know what this is and what to do about it? Sorry for all the questions and I really am greatful to list members. I'd like to return the favours some day but I hope I never have to! Barbara Wilson T: 02887784046 M: 07917710779 E: (home) barkingbabs@xxxxxxxxxxxxxxx E: (office) info@xxxxxxxxxxxxxxxxxx W: (home) www.justgiving.com/cyder W: (office) www.creativeeyes.co.uk Skype: (from computer) creativeeyes Skype: (from phone or mobile) 02892811500 Windows Messenger: creativeeyes@xxxxxxxxxxxxx No virus found in this outgoing message.Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.9/1583 - Release Date: 7/31/2008 6:17 AMNo virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.9/1583 - Release Date: 7/31/2008 6:17 AM No virus found in this outgoing message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.9/1583 - Release Date: 7/31/2008 6:17 AM __________ NOD32 3243 (20080704) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.9/1583 - Release Date: 7/31/2008 6:17 AM No virus found in this outgoing message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.9/1583 - Release Date: 7/31/2008 6:17 AM __________ NOD32 3243 (20080704) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com