[amayausers] Re: AM I TICKED
- From: "Janel Harris" <janel@xxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 11 Aug 2004 18:10:42 -0700
John,
What kind of software issues are you having?
Thread break and small lettering issues are likely design problems. If
you don't have a sound design it won't run on any machine well. If the
stitches are too short or dense it will cause breaks.
When I went to AMAYA training, I brought along several designs to test
and they performed well. No thread breaks and the stitch quality was
excellent. I have several customers who own AMAYA's and I never hear
complaints about breaks or stitch quality. I have confidence in them and
if my 1994 EMC would wear out, I'd replace it with an AMAYA.
I can work with you on designs to exclude it as a factor.
Don't jump ship yet,
Janel Harris
Dimensional Designs
http://www.dimdesigns.com
DesignShop Digitizer
Melco On-Site Trainer
-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of John Yaglenski
Sent: Wednesday, August 11, 2004 4:55 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] Re: AM I TICKED
Hey all:
My wife and I are new amaya owners that have been plaigued with problems
since we got the machine in january. Thread breaks, software issues,
small lettering problems.
We are still debating whether to keep this or move on. Are may of you
having the problems described here?
My wife and I feel like we are unpaid beta testers for a company trying
to work big bugs out of a system that has underperformed since its
release. There is a lot of bad press out there from users. Wish I had
seen it before we bought the machine.
Anyway, I trust you all. What would you do if you were us? Sell it and
buy something else or stick with it?
Really need some solid advice...
We originally looked at melco, happy and brother machines, but a friend
of ours sold us on melcos service. Of course, she owned a few emt's,
not amayas.
Even our tech who came to the house and was very nice didn't seem to
know the whole package... Software and machine... How they work
together. He helped a bit but we still are suffering. Another guy near
us who we originally demoed the machine, has quit the demo program
because he said he just can't recommend it to anyone anymore.
15 thou later, I am feeling sick to my stomach.
John
On Wed, 11 Aug 2004 7:08pm, Greta & Larry wrote:
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> charset="iso-8859-1"
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> Hi,=0D
> =0D
> I am in the same boat. Yesterday I called to request a service call
> becau=
> se
> I have three screws that have fallen out while a design is stitching.
> Not
> all at once, but over a few months. We tried over the phone to figure
> out
> where they came from but couldn't, so they said they will set up a
> servic=
> e
> call for us. Plus our number one needle will not stitch at all without
> thread breaks. I have done everything I can, replaced roller, needle,
> cleaned out system etc... still it won't work, plus when you want to
> trac=
> e a
> design, only on needle one, will the laser go on the outside of the
> hoop.
> All the other ones trace fine. We still have one month left or more
of
> o=
> ur
> service agreement of two years.=0D
> =0D
> Next day I get a call for them to come out and fix this problem. They
> wan=
> t
> $350.00 trip charge for someone to even step through our door, even
> thoug=
> h
> it is still under waranty. I am so upset with Melco and have told them
> pretty much how I feel over the phone, but trust me... they do not
> care. =
> It
> was proven to me in the way this was all handled.=0D
> =0D
> We have had more than enough problems with our Amaya and they have
had
> t=
> o
> come and service it before, but didn't charge us then. I asked them
why
> a=
> nd
> they told me it was just a courtesy to me... even though it was a year
> in=
> to
> my owning the Amaya... hmmm sounds funny to me...=0D
> =0D
> We were going to get two more heads and now are looking into other
> option=
> s..
> We have only used the Amaya, but would love to know what might give
> the
> same quality or even better when it comes to small lettering whitch we
> do=
> a
> lot of.=0D
> =0D
> Sorry about ranting on, but yesterday after talking to them, I was
> ready =
> to
> throw my Amaya out the window. Not a lot of good that would have done
> ;o)=
> =0D
> =0D
> Greta and Larry=0D
> All Star Embroidery=0D
> hobbsgl@xxxxxxxxxxxx=0D
> Duvall, Washington=0D
> =0D
> -------Original Message-------=0D
> =0D
> From: amayausers@xxxxxxxxxxxxx=0D
> Date: 08/11/04 15:26:53=0D
> To: amayausers@xxxxxxxxxxxxx=0D
> Subject: [amayausers] AM I TICKED=0D
> =0D
> We just talked with Melco regarding a couple of issues.=0D
> We wanted to initiate a serivce call and I won't go into that.=0D
> =0D
> When we inquired regarding the latest update on the Amaya OS software
> (we
> have 4.02)=0D
> and lastest is 5.something and inquired why we have not received the
> upda=
> tes
> =0D
> we discovered that it has to be initiated by YOUR TECH. YOUR TECH has
> to
> place the order to get the software update.=0D
> And it now costs you to get a tech. If we have to pay to get a tech
> JUST =
> to
> get the upgrade, that will really=0D
> be too much.=0D
> =0D
> We thought the software upgrades would be shipped to owners
> automatically=
> =2E=0D
> =0D
> We have not had much to say on the Amaya and Melco til now, but this
> take=
> s
> the cake.=0D
> =0D
> OH WELL so much for MELCO. At least the end of our two year warrnaty
is
> approaching and we just won't worry=0D
> about Melco after that.=0D
> =0D
> Colleen and Russ=0D
> Russ's Rollin' Pro Shop=0D
> A-Z Cad Services=0D
> carbuckle@xxxxxxxxxxxx=0D
> =0D
> =0D
> =0D
> =0D
> =2E
>
>
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----
John Yaglenski
President/Chief Executive Officer
Levelbest Communications
i: http://www.levelbest.com
e: john@xxxxxxxxxxxxx
active website design . web hosting . content driven websites
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