[amayausers] Re: AM I TICKED
- From: "Sharon" <springer37@xxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 11 Aug 2004 23:42:01 -0600
People, we have an Amaya and at first had a few problems--it was one of the
first ones out. Melco bent over backwards to assist us. We got a second
machine and then decided to go in for tech training since Rod was going to
retire soon. We actually got the great experience of working on our first
machine. I really wanted to bring it back home with us after we finished
with it. The Amaya is such a precision machine that it acts a little bit
differently from the EMT. We run the dickens out of our machine and love
it. Melco has always been VERY helpful and really do have you, their
customer's, best interest at heart. I don't know who you are talking to,
but we have always been treated very well. If you feel you have not been
treated well, please ask to talk to someone higher up. Don't be
discouraged. Melco is a great company and the Amaya is a great machine.
Sharon
Rod Springer
Melco Trained Technician
(We also do Design Shop Pro+ digitizing)
Boise, ID
(208) 938-3038
springer37@xxxxxxxxxxxx
----- Original Message -----
From: "Smith" <for_heavens_sake@xxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, August 11, 2004 9:49 PM
Subject: [amayausers] Re: AM I TICKED
> I have been on the Amaya list for some time now, trying to decide on what
> our next machine would be. I liked the features of Amaya and have an EMT
> currently. My wife was NOT impressed by the AMAYA, so my being on the list
> has been an attempt to see who was right :-)
>
> After the numerous posts I have seen, I can tell you I will NOT get an
> Amaya! I will go with Barudan's.
>
> Plus, we bought our EMT used and then Melco said if we wanted to use the
old
> EDS software we would have to pay a $600 relicensing fee because the
former
> owners, who died, were listed as the software owners. We could then pay
> another $600 for a software upgrade if we wanted.
>
> I'm using my other software, rather than paying them $600 to change a file
> label. I LOVE my EMT, but I am not fond of Melco.
>
> Kelly
>
> For Heaven's Sake Embroidery & Design
> 7790 Jefferson Road
> Brooklyn, MI 49230
> 517-592-4272
> 517-592-3450 - FAX
> WWW.IFHS.BIZ
>
> Sales@xxxxxxxx
>
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Colleen Arbuckle
> Sent: Wednesday, August 11, 2004 6:27 PM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] AM I TICKED
>
>
> We just talked with Melco regarding a couple of issues.
> We wanted to initiate a serivce call and I won't go into that.
>
> When we inquired regarding the latest update on the Amaya OS software (we
> have 4.02)
> and lastest is 5.something and inquired why we have not received the
> updates,
> we discovered that it has to be initiated by YOUR TECH. YOUR TECH has to
> place the order to get the software update.
> And it now costs you to get a tech. If we have to pay to get a tech JUST
to
> get the upgrade, that will really
> be too much.
>
> We thought the software upgrades would be shipped to owners automatically.
>
> We have not had much to say on the Amaya and Melco til now, but this takes
> the cake.
>
> OH WELL so much for MELCO. At least the end of our two year warrnaty is
> approaching and we just won't worry
> about Melco after that.
>
> Colleen and Russ
> Russ's Rollin' Pro Shop
> A-Z Cad Services
> carbuckle@xxxxxxxxxxxx
>
>
>
>
>
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